From sales, surveyor and fitter…all were knowledgeable, and helpful plus had a great sense of humour which I believe goes a long way. The fitting went very well given that one engineer/fitter had to... See more
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Review summary
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Reviews shaping this summary
We purchased French windows to be installed into a wall where there was no window or door. Both the workmen and installation teams were friendly and clean, leaving no mess. The engineer who came out... See more
Company replied
Our conservatory was fitted some time ago by West Yorkshire Windows and the door had developed a problem. From the moment Dawn took the call I knew we were in safe hands to get things sorted. An appoi... See more
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West Yorkshire Windows gave us a timetable for our 5 windows to be replaced and they adhered to it. Everything went to plan. We were pleased with the detailed specifications of each window which was... See more
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Company details
- #33 of 52 best companies in Construction company
- #17 of 28 best companies in Conservatory Specialist
- #17 of 38 best companies in PVC windows supplier
Written by the company
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Contact info
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, United Kingdom
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
4.7
Excellent
755 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had no issues with conservatory for 8…
Had no issues with conservatory for 8 years, then roof sprung a leak. Richard and Neil came out, sorted within an hour of their arrival. Great job.
5 March 2025
Reply from West Yorkshire Windows
Good afternoon Mr Hirst,
We're delighted to hear that our team provided you with excellent customer service and that Richard and Neil provided quick and efficient service on their visit. We really do appreciate you taking the time to write your review. Please do not hesitate to contact us in the future if we can help with any service issues.
Best regards, The Customer Service Team.
Great
From start to finish it was incredibly easy to sort out appointments and organise fittings. All the people who we met and spoke to were polite and friendly. The designer was quick with ideas (and very kindly put up with our toddler who wanted to help him). The fitting was efficient and looked great. And the aftercare has been spot on. Would definitely recommend West Yorkshire Windows!
7 February 2025
Reply from West Yorkshire Windows
Good afternoon Mrs Williams,
Thank you for your feedback! We’re thrilled to hear how impressed you were with our team’s dedication, expertise, and quality of work and that the fitters did a great job and were efficient.
It's wonderful to know you found the process stress-free —thank you for choosing us!
Warm Regards, The Customer Service Team.
Reply from West Yorkshire Windows
Hello Ms Sillett,
We're thrilled to hear that your experience was smooth and efficient. It's great to know that our team completed the installation so quickly. Thank you for choosing West Yorkshire Windows!
Kindest regards , The Customer Service Team.
Did what you said you would do
Did what you said you would do, when you said you’d do it and to the standard we’d agreed on. Can’t ask for much more than that
5 March 2025
Reply from West Yorkshire Windows
Hello Mr Walker,
We're delighted to hear that you were pleased with our after-sales service. Your recommendation is greatly appreciated, and we’re always here if you need any further assistance.
Thanks again, The Customer Service Team.
Came out to sort a rather large leak in…
Came out to sort a rather large leak in my conservatory roof. Quick, efficient and left no mess. Very professional.
4 March 2025
Reply from West Yorkshire Windows
Dear Caroline,
We are pleased to have resolved the matter in an efficient way and to your satisfaction. We really appreciate your comments. Please don’t hesitate to reach out if you need anything else.
Warmest Regards, The Customer Service Team.
Easy contact
Easy contact; helpful person who sorted the matter straightway. Fitter, very good,
26 February 2025
Reply from West Yorkshire Windows
Good morning Richard,
Thank you for your feedback! We're pleased to hear that you found it easy to get in touch and that our team was helpful in resolving your issue promptly. It’s also great to know you were happy with the fitter’s work. If you ever need anything else, don’t hesitate to reach out!
Warm Regards, The Customer Service Team.
My Life was put at risk alongside so much more
They installed a bedroom window and then told me it wouldn't open due to a manufacturer fault and would need to order a new one. I asked how I would escape if there was a fire the installer replied "Good question and laughed. I asked if the glass could be broken and was told no. When i said i said i didn't find this funny, the installer walked off and left for the day. Upon calling the office, I explained how i didn't feel safe as I have a family member with burns due to fire and said I wanted my old window putting back until a new one could be sourced. I was told I would be called back, im still waiting for that phone call. The window was replaced 5 days later after I had to chase 3 times for updates. It took Customer Service a month to respond to my complaint (After chasing several times) only to be told my the Head of Custoemr Services that my life was never at risk, it was a mis-communication as the glass can be broken and it was my responsibility to phone the office to check the glass could be broken should there be a fire (despite me speaking to their office team and clearly stating I felt like my life was being put at risk as they had left me with no way to get pout of my bedroom if their was a fire). Appalling customer service and even worse customer experience
Following WYW response - West Yorkshire Windows have yet again failed to miss the point. I was told by their employee that I could not smash the glass therefore making me feel I was left in danger
My original window that opened, despite the size, would have allowed me to scream for help should there have been a fire.
I have also been told that I should have asked the office staff if I could break the glass. Again, failing to miss the point that I called the office twice to raise my concerns of safety and on both occasions stated I had been told the glass wasn’t breakable.
11 December 2024
Unprompted review
Reply from West Yorkshire Windows
Dear Andrea,
Thank you for your feedback, and please accept our sincere apologies for the delay in replacing the window sash to ensure it could be properly operated and opened.
We would like to clarify that while we regret any distress this may have caused, the claim that the company put your life at risk is not accurate. The original window was fixed and non-openable, meaning there was no change to your circumstances during this period. Additionally, the glass in the window was toughened, as it was before, and could have been broken if necessary in an emergency situation, as you had indicated you would have done with the previous window.
The replacement window sash was installed within five days, allowing for proper operation. Regarding your original window, the company follows a daily recycling process for all removed PVC and glass, and therefore, reinstating the original window was not an option.
We appreciate your feedback and regret any inconvenience caused.
Kind regards, Customer Service Team
Had an appointment today with a…
Had an appointment today with a salesman called Jason for a free no obligation quotation for a new conservatory. Was really excited to see the designs we knew we needed it to be 3m x 4m but other than that we were open to ideas. He was with us for less than 20 mins and told us we were looking at 45K and up. We didn’t view any samples, didn’t chose anything or have anything talked through although he did say he had to drive back to Wakefield to get home and as our appointment was at 6pm he was on a late one. My next door neighbour used wyw for their new conservatory just last year -same size - they paid 24k and highly recommended them. We were so disappointed never mind I guess Jason just couldn’t be bothered
20 February 2025
Unprompted review
Reply from West Yorkshire Windows
Good morning Yvonne,
We’re sorry to hear that your experience didn’t meet expectations. Providing a thorough and informative consultation is something we take seriously, and our sales team aims to offer tailored designs and competitive quotes based on each customer’s needs.
We understand that in this instance, Jason provided only a general estimate during your conversation, and as this exceeded expectations based on your neighbour’s experience, the process didn’t progress further. We truly appreciate your feedback and would love the opportunity to arrange another appointment to discuss your requirements in detail and provide a comprehensive, no-obligation quote.
Please let us know if you'd be open to giving us another chance.
Kindest regards,
The Customer Service Team
Friendly and helpful staff
Friendly and helpful staff. Engineer came on time and solved the issue. We’ve always had good service.
19 February 2025
Reply from West Yorkshire Windows
Hello Mr Wilson,
Thank you for your kind words! We're delighted to hear that our staff were friendly and helpful and that the engineer arrived on time and resolved the issue. We truly appreciate your continued support and look forward to assisting you in the future.
Kindest Regards, The Customer Service Team.
Finally made the plunge to replace all…
Finally made the plunge to replace all windows and doors, chose west yorkshire windows not because of the price but because they are local and make the windows here in wakefield, fantastic experiance from start to finish the installers we had were brilliant, polite friendly and experienced, great set of lads and a very large grateful thank you to them and everyone else involved, brilliant, brilliant, brilliant thank you.
18 February 2025
Unprompted review
Reply from West Yorkshire Windows
Good morning Sharon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a fantastic experience from start to finish. Our team takes great pride in delivering quality service, and it's fantastic to know that the installers made such a positive impression with their professionalism and friendliness. We truly appreciate your support for a local business and are thrilled that you’re happy with your new windows and doors. A huge thank you from everyone here at West Yorkshire Windows! If you ever need anything else, just let us know!
Have a great day, The Customer Service Team.
An efficient and speedy repair
We were having difficulty with the lock on the front door. Contact was made with WYW as the door is still under warranty. The lock obviously needed a new mechanism and an appointment was made for the lock to be repaired. It was fitted very quickly and the door now opens and closes beautifully smoothly.
7 February 2025
Reply from West Yorkshire Windows
Good morning Maggie,
Thank you for sharing your experience! We're pleased to hear that our team was able to quickly diagnose and resolve the issue with your front door. Ensuring your door functions smoothly is our priority, and we're delighted that you're happy with the result. If you ever need further assistance, please don’t hesitate to reach out.
Warm Regards, The Customer Service Team.
Highly recommend
5* Customer service and fitting has been second to none. We would definitely use West Yorkshire Windows again without hesitation.
30 January 2025
Reply from West Yorkshire Windows
Good afternoon Jackie,
Thank you for your fantastic feedback! We’re delighted to hear that you were so pleased with our customer service and fitting. It means a lot to us that you would choose West Yorkshire Windows again without hesitation. We truly appreciate your support and look forward to assisting you in the future!
Warm Regards, The Customer Service Team.
Fantastic set of workers
Fantastic set of workers, did a brilliant job , on what was an horrendous week due to snow . Door looks amazing I love it
21 January 2025
Reply from West Yorkshire Windows
Hello Maxine,
Thank you so much for your kind words! We're delighted to hear you love your new door. Our team always strives to deliver the best service, no matter the weather, and it's great to know their hard work paid off during such challenging conditions. If you need anything in the future, please don't hesitate to get in touch. Stay warm and enjoy your amazing new door!
Kindest Regards, The Customer Service Team.
Kept informed every step of the way
Kept informed every step of the way, from request of a survey of the job, (replacing two outside doors), to completion. Including correction of one slight fault.
The fault was dealt with quickly and with no quibbles.
18 December 2024
Reply from West Yorkshire Windows
Hello Frank,
Thank you for your kind feedback! We're delighted to hear that you felt well-informed throughout the process, from the initial survey to the completion of replacing your doors. Your support means a lot to us, and we’re here if you need anything in the future!
Many Thanks, The Customer Service Team.
Awesome
Awesome, great product, sales aren’t pushed, maybe lack of communication in some instances between different departments, more than happy with our new windows and door. Good fitters. Thanks guys, definitely recommend. Stress free.
14 January 2025
Reply from West Yorkshire Windows
Good morning Robert,
Thank you for your feedback! We're thrilled to hear you're happy with your new windows and door and that the fitters did a great job.
It's wonderful to know you found the process stress-free and would recommend us—thank you for choosing us!
Warm Regards, The Customer Service Team.
Dealing with any faults
When I rang regarding my issue she was very nice and made an appointment as soon as she could. When the engineer came he was very pleasant and helpful and fixed our problem. Nothing was too much trouble
14 January 2025
Reply from West Yorkshire Windows
Dear Yvette,
Thank you for sharing your experience! We're delighted to hear that your issue was handled promptly and professionally. It's great to know both the customer service team and the engineer provided such a pleasant and helpful service. We're always here to ensure your needs are met—thank you for your kind words!
Kindest Regards, The Customer Service Team.
New front door
The work, customer service and after care was outstanding, nothing was too much trouble. Amazing all round and I would highly recommend West Yorkshire windows to anyone. I will definitely be using them again in the future.
14 January 2025
Reply from West Yorkshire Windows
Hello Denise,
Thank you for your glowing feedback! We're thrilled to hear that you found the work, customer service, and aftercare outstanding. It's wonderful to know that nothing was too much trouble and that your experience was amazing from start to finish. We truly appreciate your recommendation and look forward to working with you again in the future!
Many Thanks, The Customer Service Team.
Post Build
After the euphoria of the new build has demised. The use then begins, I am not disappointed ! The cold winter weather is upon us. When it is; frosty, cold, dark and wet , the build is warm and comfortable, so energy efficient with no heat loss, wind noise is minimal. Because, the HUP walls are thinner than brick and block walls, this gives me more floor space.
My focus is on effortless style, creating an impact ! which, is a picture of domestic warmth and serenity, accommodating the family sitting space; somewhere to gather with ease. While, the ultra frame Edwardian roof, is light and modern, it gives the house a different feel, with meaning and panache.
After four months of use and gatherings over Christmas and New Year,
I am extremely delighted!
10 January 2025
Unprompted review
Reply from West Yorkshire Windows
Hello Ian,
Thank you for sharing your wonderful experience! We're thrilled to hear how much you're enjoying your new build, especially during the cold winter months. It's fantastic that the energy efficiency and design are providing you with warmth, comfort, and extra floor space. Your focus on effortless style and creating a welcoming family space truly brings the build to life. We're delighted that the Ultraroof Edwardian with HUP! walling design has added such meaning and elegance to your home. Hearing how much joy it brought to your gatherings over Christmas and New Year is the icing on the cake. Thank you for your kind words—they mean so much to us!
Warm Regards, The Customer Service Team.
Cannot recommend.
I ordered and paid deposit for an extension to replace a conservatory in August 2023. I was advised work would start within 6 weeks and take a month to complete. No progress made other than surveys and test digs. I had to put a hold on work which still had not commenced by Feb 2024 due to other issues which I kept Trent Valley informed of throughout. I made clear work could start Sept 2024. Company was taken over during this period by West Yorkshire Windows, not that I was informed of this. Findings from previous surveys and digs had gone missing in interim so needed to be repeated. After months chasing and chasing, the surveying team then informed me on the 5th of December 2024, they no longer felt able to do the work at all. I was advised someone would contact me the following day to confirm refund of deposit. Further chasing calls this week have not been responded to to date. All visiting professionals presented as knowledgeable and friendly and at no time gave any indication the job would be problematic in any way. Can only conclude that company are not equipped for the volume of work they have on. Sad it took so long for this to be communicated to me. Very poor communication throughout. Can not therefore recommend.
Further to reply from West Yorkshire Windows dated 17/12/24. There was no subsidence at the property. Just internal cracking following damaged drains which have been repaired. None of the surveyors who attended the property with an understanding of the issues, considered the manhole location to have any bearing on the prospective build. Nor did other companies who were approached before Trent Valley were appointed or contractors who have been consulted since.
11 December 2024
Unprompted review
Reply from West Yorkshire Windows
Dear Larissa,
Thank you for your feedback, and please accept our sincere apologies that we are unable to proceed with constructing a new structure at your property.
We would like to clarify the circumstances surrounding this decision, which has been based on the available information and ongoing investigations.
In 2023, discussions began regarding a potential project at your property. During the initial inspections, concerns were raised about some disturbance to the existing structure, which prompted structural questions. At the time, we were informed that you were in discussions with Severn Trent Water regarding subsidence issues. As a result, the project was temporarily put on hold, and no further investigations were undertaken by the company.
Once we were advised that your discussions with Severn Trent Water had concluded and the matter had been resolved, we reinstated the project and arranged for a full survey to be carried out.
During the survey, it was discovered that a manhole was present on-site, and its proximity to the property meant standard foundations would not be suitable. Due to restrictions set by Severn Trent Water regarding the type of foundations that can be used, we explored alternative options. At this stage, it was further identified that the property is built on a traditional stepped brick foundation instead of a concrete footing.
This, combined with the property’s history of subsidence, means that constructing an extension would require significant additional costs for you, as well as further structural investigations.
We sincerely apologise for the inconvenience caused throughout this process.
Kindest regards,
The Customer Service Team
From going in to the showroom to having…
From going in to the showroom to having them fitted was 6 weeks, fitted over 2 days no mess fantastic lads that fitted them
21 October 2024
Reply from West Yorkshire Windows
Hello Pauline,
Thank you for your lovely feedback! We're thrilled to hear that your experience, from visiting our showroom to the fitting process, was smooth and efficient. It's great to know that our team completed the installation so quickly and left everything tidy. We’ll be sure to pass your kind words on to the fitting team. Thank you for choosing West Yorkshire Windows!
Have a good day, The Customer Service Team.
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