I have been a Wickes customer for over 40 years. I have been pleased most of the times at Handsworth branch. The staff are helpful and knowledgeable. I was served by Kim, Tracey and Bal, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stock level is ok but there needs to be more replenishment more often. Staff could be a little bit more helpful.
Company replied
I have been a loyal Wickes customer for the last 20 years and have visited many of their stores across London. However, the Handsworth West branch stands out as the absolute best for customer service.... See more
Company replied
Got all items I wanted. Staff were very helpful. Tracey was wonderful. She guided me through all the steps of downloading Wickes app and setting up my account. She also guided me where the specific pr... See more
Company replied
Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service Tracy thanks.!
29 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you received very good service from Tracy. -AK
Got all items I wanted
Got all items I wanted. Staff were very helpful. Tracey was wonderful. She guided me through all the steps of downloading Wickes app and setting up my account. She also guided me where the specific products were located. Very pleased with the overall quality of service.
25 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello Aftab, We're so pleased to hear about your fantastic experience! It's wonderful that our team was so helpful in guiding you through the app and product locations. We truly appreciate your kind feedback. -JG
Tracey and Baljit were extremely…
Tracey and Baljit were extremely helpful. Excellent customer service. Thanks.
22 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear that Tracey and Baljit provided such excellent and helpful customer service, Blake. We truly appreciate your kind words. - Andrew
I had a wonderful experiance
I had a wonderful experiance. A special thanks to Sahil for helping me load items into the car. Highly recommend.
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Johnny, We're so pleased to hear that you had a wonderful experience. It's great to know that Sahil was able to help you with your items. Thank you for your kind recommendation! - Sean
Bal was very helpful as I was…
Bal was very helpful as I was struggling with flooring. She told me the difference between vinyl and laminate ans helped worked out how many packs I need. Amazing product knowledge, highly recommend Handsworth Wickes
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Balwinder, We're so glad to hear about your positive experience! It's wonderful that Bal was able to provide such helpful product knowledge and assist you with your flooring needs. - Sean
Amazing service all round particularly…
Amazing service all round particularly from Amrit and Bal
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Avni, Thank you for your wonderful five-star review! We are so pleased to hear that you received such amazing service from Armit and Bal. Your kind feedback is truly appreciated. - Sean
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you experienced such polite and helpful service from Bal. We truly appreciate your kind feedback. -AK
Great service by Nina
Great service by Nina. Was struggling picking paint for my fence and she was a great help
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello, We're so pleased to hear that Nina provided such great service and was a great help with your fence paint selection. Thank you for sharing your positive experience! - FC
Very pleased with the service at…
Very pleased with the service at Handsworth store. I was helped to choose some paint by Natalie. Very friendly and helpful thank you
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hello, We're so pleased to hear about your positive experience at the Handsworth store. It's wonderful to know that Natalie was very friendly and helpful in assisting you with choosing paint. Thank you for your kind feedback! - FC
Friendly and helpful service
Great experience overall ,excellent customer service and friendly staff , highly recommended.
12 September 2026
Unprompted review
Reply from Wickes - Handsworth
We are so pleased to hear that you had such a great experience overall. It's wonderful to know that you found our customer service excellent and our staff friendly. Thank you for your high recommendation! -AK
I have been a loyal Wickes customer for…
I have been a loyal Wickes customer for the last 20 years and have visited many of their stores across London. However, the Handsworth West branch stands out as the absolute best for customer service.A special thank you goes to Amrit, who was incredibly helpful. Amrit went above and beyond to help me find the exact product I needed. They took the time to explain the differences between the goods and pads, providing clear details that guided me straight to the right choice.Excellent, knowledgeable, and patient service like this is exactly why I keep coming back to Wickes. Highly recommended!
12 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi 22ysd, We are absolutely thrilled to hear about your fantastic experience at our Handsworth West branch. It's wonderful that Armit was incredibly helpful and went above and beyond to assist you. We truly appreciate your kind words. - Sean
Excellent service by Nat and bal.always…
Excellent service by Nat and bal.always go out their way to help.
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and that Nat and Bal always goes out of their way to help. We truly appreciate your kind feedback. -AK
Excellent customer service
Excellent customer service, Very helpful staff. Specially Tom is very kind and guide you well.
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that our team provided excellent customer service and that Tom was particularly kind and helpful. -AK
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service at Wickes! Bal and Nat were extremely helpful, friendly and professional. They made the whole experience easy and went above and beyond to assist me. Highly recommended—thank you both!
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your fantastic experience! It's wonderful that Bal and Nat were helpful, friendly, and professional, making the whole experience easy. We truly appreciate your kind feedback. -AK
Reply from Wickes - Handsworth
Thank you for taking the time to share your review. We are so glad to hear that Nat was very helpful and polite during your visit. -AK
Great service staff really friendly and…
Great service staff really friendly and helpful
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you experienced great service and found our staff to be really friendly and helpful. We truly appreciate your kind feedback. -AK
Excellent service great staff very…
Excellent service great staff very helpful full
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service and found our staff to be very helpful. We truly appreciate your kind feedback. -AK
nat has lovely customer service skills
nat has lovely customer service
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Thank you for taking the time to share your review with us. We're really pleased to see that Nat provided great customer service. Thank you again for your kind feedback. - Scott H
Great experience with fast and good…
Great experience with fast and good quality service and assistance by Nat.
15 September 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Lizu. Thank you for taking the time to share your review with us. We really appreciate your kind feedback. - Scott H
Reply from Wickes - Handsworth
Hi, Mehmet. Thank you for taking the time to share your review with us. We're really pleased to see that Natalie was great during your visit. Thank you again for your kind feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.