Wilco Motosave Reviews 

about a year ago i had really good service at the york depot , but last week i booked in for front tracking [potholes] when arrived at 3pm the first thing i noticed was the chairs in the retail shop had all been removed . This meant sitting in the car until it was taken inside and then presumably wandering around the shop, in the hope you would buy something.This never happened however , they were all smoking and drinking tea when we arrived and 25 mins later when i asked for my keys back , they were still drinking tea. I know this sort of thing happens in our broken country all the time , but it is still rubbish

Had car booked in since Wednesday for Saturday at 11am , arrived on time to be told there was nobody available to look at my car until 15:30 and to come back . There was no way I was trekking back there at 15:30 when you book your car in you expect to be seen. Absolutely disgusting customer service. Hence I will be taking my car elsewhere and giving someone else my custom . You lost Circa £500 sale today motorsave.

In response to my reply , the guy took my name and registration number when we called on Wednesday and told us it was all booked in for Saturday at 11am. So as far as I was concerned, one of your staff told us it was booked in , I had no reason to not believe them. They have obviously failed to apply the booking to your system resulting in inconveniencing me and the person I had to get to follow me there to bring me home and thus looking you trade.

Phoned up to see if they fixed puncture repairs.. as I had a screw in my tyre .. YES thankfully they do.

Asked if there was any chance they could fit me in this morning, said if I was happy to leave it for a few hours they could sort it for me.

Brilliant service, wasn’t there too long and all sorted. Really appreciated it.

Lovely friendly staff, recommend and will use them in future

Thank you ☺️

Car broke down needed a new battery but not from Lincoln area so unsure of where to go on a Sunday morning. Breakdown guy recommended you guys and gave us address. Turned up and place was busy but staff couldn't have been more helpful. Fitted new one and on our way in less than an hour. Thanks guys for getting back on the road

I have been twice in the last few weeks, the staff are always helpful, nothing is too much trouble.
They have a knowledge of the products and services they provide.
Thank you

I put on a negative review the other day and took it down.i thought my engine hadn't been fastened to car but found the bolt where I park my car.ive only had good experiences from motosve their actually really good.in hindsight I jumped the gun and shouldn't have put the negative review so just want to try and rectify that,apologies to all the fellas at motosave.their all really helpful and really pleasant and all do a really good job.

Moto save Hunslet
Saved the day - Sid's customer service & understanding of the situation was much appreciated,
His empathy and kindness was beyond his calling and i appreciate the fast response in repairing my vehicle

The Huddersfield branch are absolutely amazing, nothing is too much trouble for them and they genuinely want to do an amazing quality job for their customers ! They are just like an old fashioned local garage where customers come first ! We had a Dacia which needed service and MOT and were under serious time pressure, despite the initial MOT failure they pulled all the stops out and got us sorted out with the minimum of fuss and delay ! The price was a serious surprise too - they are very fair and in the past have been reluctant to charge for minor quick jobs ! I am sure, like us, they get return customers and loyalty due to their excellent customer focussed approach ! Mike D

INCOMPETENT -volkswagen up basic model. asked for a quote as drive belt had split. was give a price and told to bring car in a few days later. i took the day off work as it was booked for the middle of the day amd i was too remote to do anything else. 40 minutes into my appointment i got a call from an abrupt staff member- jordan- to say "we cant do it as we dont have the tools . we can cut it off but we cant replace it. " how can you not know that you dont have the tools for a job when you have had days in advance sourced the part and been given the make and model of the car.

Brenden from the Selby Branch was, literally outstanding. He helped me with snow chains for my son, who only gave me 2 days notice! Brenden rang around, tracked a pair of chains for me in Knottingley and his co-worker met half way to collect the chains for me to collect the next day at the Selby branch.
This is what I call customer service, fantastic, above and beyond, both of you.
So a big thank you again.

I had a problem with a wobbly steering wheel on my Van so I took it to Motorsave Hunslet Leeds. The guy balanced both front wheels and sorted the problem for me. Very satisfied indeed. What a good service again. I will return when I need any other repairs.

Thank you motorsave Hunslet for your assistance and polite staff.

My car had failed the mot at a main dealer and they coludn't get the work done in time for me going on Holiday. I rang this branch of Motosave and talked to Tony. Fixed the issue (new suspension arms) and a few other bits and pieces and sorted the mot. Spot on service

Went in for a puncture repair today as a women for them to try and fob me off saying I had bald tyres despite a month old MOT with absolutely 0 mention of tyres and only doing 1k miles since. Told them I knew I didn’t need new and just the repair. Only to get back in my car afterwards to which they hadn’t even put any air in my tyre and have scratched my alloy near the nuts. Went back to speak to them to be spoke to like absolute shit and in one minute they said they didn’t need to take the wheel off in the next to say they did take the wheel off. My alloy is now scratched and bit of a mess with them making out I was stupid despite only checking for the puncture yesterday. Also then proceeded to walk off and ignore me. Absolute joke! What sort of service are they offering!!

Needed a new tyre .All staff very helpful.Sam fitted the new tyre and was very professional.

Went in today clueless about a headlight bulb for my car. Lee was very nice and obliging. He also asked if I wanted him to fit it for me. It was raining, windy & cold. Nothing was too much trouble for him. There should be more assistants like him. Thank you SO much Lee 👏🏻👏🏻👏🏻

Amber and her mechanics are always very professional and welcoming, l have received excellent service each time l have taken my cars here and l would highly recommend this garage for tyres and parts in general as their prices are always very competitive.

Satisfied customer T1 GYT Merc C Class

Mexborough branch take customer service to the next level. Any small detail and they are there too help. John on service is a great example. 5*

Put the track rod ends on the wrong way round the guy at the till was unprofessional please don't give money to these jokers, I've had to pay to have there shoddy job redone by a proper mechanic. It's not a complicated job I could of done it given half an hour in there workshop. It also caused damage to my car as I drove it with it driving like crap. I'm not sure of the date the work was carried out but GO ANYWHERE ELSE.

Terrible at bicycle repairs. I've had to use this place twice for bike repairs, both times they did a shoddy job and another bike shop had to fix their work for me.

The first time two of my gears were constantly cracking to the point of being unusable. I bring it in for a service and specifically mention those two gears cracking as the main problem I need fixed. They take my money, but when I get my bike back immediately I can feel those gears are still cracking as bad as before. I bring it back and get fobbed off with "oh yeah I looked at them but they need special parts from the manufacturer that we don't have", but they still took my money and didn't even mention that they didn't fix the main problem I mentioned?

The second was a simple puncture repair, I'd ridden over some glass on my rear tire causing a slow puncture that went flat a few days later. I brought it in for repair and then a few days later the tire was flat again. I complain and ask for a refund and the area manager gives me the run around and insists I must've had a second puncture... So he's saying that in the two years of having these very expensive tires with no punctures that I punctured the same tire a second time within a few days of their repair. And they refused to refund me.

Absolute shoddy service, a side note that when I put my complaint in email I was asked to call back the area manager, when I did he wasn't in and my call got passed around between 3 people in the shop who all seemed incredulous and irritated that a customer call was being given to them before telling me to wait for the area manager to call me again.

C4 cactus
Selby branch amazing customer service kept me updated as my car was repaired re cost timescale etc took it elsewhere previously and they said car ok . So pleased I took it to Selby Wilco branch as they found and repaired all issues . Will defo go back here
Amazing staff