The positives 1). The Lincoln adviser Matt. Helpful friendly and knowledgable. 2). Your customer care adviser Kai, extremely patient, quick to understand the problem and come up with a solutio... See more
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Review summary
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Reviews shaping this summary
I have heard & read a lot about wrens aftercare but going through it first hand i can certainly say that the aftercare team especially Chloe has been great. I raised my issues & concerns which were lo... See more
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We decided to visit Oakland furniture Watford one Sunday. When we have finished we propped into wrens to look around and we were quite impressed with the variety of bedroom furniture on offer. We deci... See more
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Nicola, Richard great customer service given following a few blips with our new kitchen. Very helpful and courteous over the phone. Mush from White City store, who sold us the kitchen was patient,... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 110 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.2
Great
96K reviews
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Excellent customer care from Leon who…
Excellent customer care from Leon who dealt with my kitchen problem with efficiency and professionalism.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi David,
We appreciate your positive feedback. We're happy to hear that the customer care you received from Leon was efficient and professional in dealing with your kitchen problem.
Warm Regards,
Daniela
A very helpful member of staff called…
A very helpful member of staff called harrison delivered on the date and all good
18 February 2026
Unprompted review
Reply from Wren Kitchens
Hi Ann,
We appreciate you sharing your experience! We're happy to hear that Harrison was helpful and the delivery met your expectations.
Warm Regards,
Daniela
Maxine was lovely
Maxine was lovely, she is very knowledgeable and made sure we were happy with our kitchen. Definitely an asset to Wren. Thanks Maxine😊
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Mr and Mrs Titmuss,
We appreciate you sharing your experience! We're happy to learn that Maxine was knowledgeable and ensured your satisfaction with the kitchen.
Warm Regards,
Daniela
Professional, thorough surveyor
Our surveyor Colin W. was friendly, punctual and polite. He was very thorough and professional throughout and called ahead to say exactly when he would be arriving.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're happy to hear that you had a positive experience! We appreciate you mentioning Colin's friendliness, punctuality, politeness, thoroughness, and professionalism. Thank you!
Warm Regards,
Daniela
Wren Kitchen delivery.
Great couple of fellas polite,knowledgeable and helpful.The delivery went quick and smooth.Good job Ben and Dan.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Tony,
We appreciate you sharing your positive experience! We're so happy to hear that our delivery team was knowledgeable, helpful, and polite, making the delivery quick and smooth for you.
Warm Regards,
Daniela
Nicholas was amazing at getting me…
Nicholas was amazing at getting me replacements for my fridge door and island worktop sent out for my kitchen after it was damaged through delivery. There was no hassle and the process was expedited and quick.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Rooji,
We're happy to hear that you had an amazing experience getting your replacements sent out quickly and without hassle. We appreciate your positive feedback regarding the expedited process.
Warm Regards,
Daniela
Delivery drivers were very professional
Delivery drivers were very professional
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Simon,
We appreciate your feedback and are so happy our delivery team was professional. Thank you for letting us know about your experience!
Warm Regards,
Daniela
Aftercare has been great
I have heard & read a lot about wrens aftercare but going through it first hand i can certainly say that the aftercare team especially Chloe has been great. I raised my issues & concerns which were looked into promptly and provided a fair & reasonable outcome. Hoping can get items replaced & looking fresh & new again. Thank you
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Mr Sayed,
We're happy to hear that the aftercare team, especially Chloe, has been great. We appreciate you raising your issues and are glad they were looked into promptly, providing a fair outcome. We hope the items can be replaced, looking fresh and new again. Thank you!
Warm Regards,
Daniela
Great!
We had Colin come and measure for a bedroom wardrobe installment today. Really polite , quick and helpful. Totally recommend. We look forward to seeing our designs !
Thanks Colin :-)
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Rob,
We're so glad the measuring process for your wardrobe installation was quick and helpful! We appreciate your recommendation and hope you love the designs!
Warm Regards,
Daniela
Warranty claim
Had a call today from Luke from Wren. He has been extremely helpful throughout the warranty replacement process. He has been helpful in oredering the missing replacement door for the wall unit.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Philip,
We're happy to hear that the warranty replacement process has been helpful for you. We appreciate your positive feedback regarding the assistance with your replacement door.
Warm Regards,
Daniela
The home measure was on time and the…
The home measure was on time and the Andrew was very personable. He explained exactly what he was going to do and what information he needed.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Simon,
We're happy the home measure was on time and Andrew was personable. It's great to hear they explained the process and information needed clearly. Thank you!
Warm Regards,
Daniela
Jordan was professional and efficiently…
Jordan was professional and efficiently resolved the delivery problem
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Michael,
We appreciate your feedback and are happy to hear that the delivery problem was efficiently resolved with a professional approach. Thank you.
Warm Regards,
Daniela
Reply from Wren Kitchens
Hi Doug,
We appreciate you sharing your positive experience. We're so glad we could provide support during a difficult time and be of assistance.
Warm Regards,
Daniela
Reet was super helpful with the Worktop…
Reet was super helpful with the Worktop replacement!!
Went through the plan with me and photos with incorrect measurements and confirmation replacement within week and a half.
N.K
23 April 2026
Unprompted review
Reply from Wren Kitchens
HI Neema,
We're happy to hear that the worktop replacement went smoothly. We appreciate you mentioning how helpful Reet was in resolving the measurement issues and confirming the replacement. Thanks!
Warm Regards,
Daniela
Friendly and efficient
Rory S was pleasant, efficient and friendly and answered any questions. Worked round other suppliers.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Mr GINN,
We're happy that Rory was pleasant, efficient, and helpful by working around other suppliers and answering your questions. We appreciate your feedback!
Warm Regards,
Daniela
Andrew was very friendly and efficient.
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Anthony,
We appreciate your feedback and are so happy to hear that Andrew was friendly and efficient. Thank you!
Warm Regards,
Daniela
Great service
The guys were really great. Moved it all quickly and put it exactly where required,
Very friendly, Dawid & the others guys are an asset to wren.
23 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Haylee,
We appreciate you sharing your feedback! We're happy to hear that the team was efficient, placed everything perfectly, and were very friendly.
Warm Regards,
Daniela
mr reet was very professional and shows…
mr reet was very professional and shows patience to listen. he was very considerate and accepted that it was miscalculation from wren designer. Iam pleased with the outcome
24 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Mohammad,
We're delighted that Reet was professional, patient, and considerate regarding the miscalculation. We're pleased with the resolution and appreciate your feedback!
Warm Regards,
Daniela
Please avoid!!! Do not use Wren for Bedrooms
It would be 0 stars if that was an option.
We had a "luxury bespoke infinity wardrobe" installed.
The installer caused extensive damage to my home, dents in the walls and ceilings, they fitted it in a way that didn't follow contract, and it was out of line, didn't look straight and the wardrobe itself was damaged. We asked for a refund as it was so bad they would have to rip it out and start again. We were then told we had to give them a second chance and we had no other option, we didn't want to let them redo it as we were already so upset from the first experience. But we were left with no other option so we let them try again and they then sent the wrong wardrobe size so they couldn't do it, and the new fitter removed the old one and found it wasn't mounted to the wall with plugs/brackets it was just a long screw into plasterboard so it could have fallen off the wall and injured someone. We are now left with boxes and parts of the new wardrobe which is the wrong size all over the room so we can't use it.
I've been waiting 2 weeks for an update as I was told on the phone we could have a refund now.
I chased customer services for the refund to find out the installation manager had contact Trading Standards regarding our refund, so I asked why and they said "well he still doesn't think your situation warrants a refund".
So it's ok for them to
- damage your home
- fit something different to contract that's damaged
- leave the waste on your drive and make you arrange for it to be picked up
- argue with you that you are being unreasonable
- do the job again and send the wrong parts
-leave you with a room you can't use as it's now full of boxes and parts while they figure out what they want to do
- and fit a overbed wardrobe to your wall with just screws and no support that could have fallen off and killed a family member.
Buts it's ok I still don't deserve a refund and I'm being unreasonable.
I think they are mad.
Please avoid!!
9 April 2026
Unprompted review
Reply from Wren Kitchens
Hello,
Thanks for your review. We’ve tried to get in touch to request your order details but haven’t heard back yet. Without these we’re struggling to look into your concerns, but as soon as we receive them we’ll be happy to help.
Warm Regards,
Daniela
The delivery team were nice and…
The delivery team were nice and pleasant and stored the new kitchen in the area that I'd designated, efficiently
23 April 2026
Unprompted review
Reply from Wren Kitchens
Hi Mogga,
We appreciate you sharing your experience. We're happy to learn that the delivery team was pleasant and efficient in storing the new kitchen.
Warm Regards,
Daniela
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