Xinix Reviews 

112
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a eap211 bridge from xinix it was advertised at £45. I paid £54 including shipping. 2 days later I got an email saying they had misspriced the item and now they needed another £25. I explaine... See more

Company replied

Rated 5 out of 5 stars

We had a lot of audio problems with our old VoIP supplier, and managing the team was rather challenging. So far, everything has gone smoothly since joining with Xinix. For managing users and accessing... See more

Rated 5 out of 5 stars

Needed to switch to VOIP after our landline was cut off and the old provider couldn't (or wouldn't) reconnect! Contacted Xinix via chat and within an hour I had ordered VOIP porting my existing number... See more

Rated 5 out of 5 stars

I used Xinix a number of years ago for a multi-user business package at the company I worked for and found the system easy to use, reliable and competitive. I have recently returned to using Xi... See more

Company details

  1. Telecommunications service provider

Written by the company

Xinix is a UK-based VoIP providing company that offers the best VoIP packages for small, medium, and large businesses. It offers flexibility, scalability, affordability, and easy integration with all kinds of business software that helps with seamless communication and task management. Xinix is famous for an easy setup, use friendly interphase, and 24/7 customer care that ensures the best for your business. With the help of Xinix, your small business can benefit from some of the remarkable features including call recording, instant messages, group chat, conference call, instant reporting, call analytics, and more. For details, reach out to Xinix and get detailed information from our customer care right away.


Contact info

4.1

Great

TrustScore 4 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(112)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealing with Xinix is simple

Dealing with Xinix is simple, everyone I have communicated with has been polite and helpful. Special mention has to be made of Ali from support he is a rare diamond - patience is one of his virtues plus he knows his trade - all the problems setting up the new phones were handled professionally.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Services

Really satisfied with the overall service — things were handled efficiently and with care. A big shoutout to Uzair for his friendly attitude and professional approach. He made the whole process easy and stress-free. Definitely worth recommending!

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Not very straightforward

Quality was a bit hazy, always sounded like one was in a echo chamber. Noticed the difference in voice quality when used vodafone on the same phone.
Also not upfront about details- got the one year plan and informed when trying to opt out that it was a compulsory 2 year contract. I'll pay but make a complaint to consumer protection and strongly recommend you try the traditional networks as about same price, much better quality and at least you get a contract with the terms.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Shabby all round

Shabby all round. No details of how to manage my account. Massive echo on all calls where both parties on a call can hear a 1 second delayed echo. BUT on the plus side it’s made me realise I don’t need a landline. So it will be goodbye as soon as the contract is finished.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Interrupted phone line

Due to difficulties with the base Uzair was extremely patient. It took quite a time to resolve the issue which culminating in the provision of a new base but Uzair resolve all the issues and with great expertise. Thank you

27 May 2025
Unprompted review
Rated 4 out of 5 stars

Customer Care Contact

Other than having to deal with XINIX almost exclusively through email, the experience was very pleasant and efficient.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Keeping my landline phone.

The goods arrived well in advance of the fibre installation. My contact Maryam had sent me instructions on how to connect everything up. It was very straight forward. It went live at the appointed time and has worked flawlessly ever since. I am impressed with Xilinx.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Xinix were very helpful and supportive…

Xinix were very helpful and supportive during the installation of the telephone system, which proved more straightforward than I imagined. Since then they have called me on a number of occasions to see if I have had any problems, which I haven't. Compared to what I was paying previously I think this package is far better priced.

14 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look