order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.
Zapals
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See what reviewers are saying
I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more
Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more
Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more
Company details
Information provided by various external sources
Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!
Contact info
Whtherill Park, Australia
- customerservice@zapals.com
- www.zapals.com
People also looked at
The company has obviously gone
The company has obviously gone, leaving many unfulfilled orders in its wake.
I had a few outstanding orders that were 'Processing'.
Went to Paypal who refunded all my money without any hassle.
Ordered an item in December 2018
Ordered an item in December 2018, and the same item in January 2019. The latter arrived but not the former. Raised a support ticket and despite numerous chases, never had a reply. Now it seems their website is down and they're "gone"! Thankfully they only took me for £1.50. Up until this the service and prices had been good to be fair.
Ordered an item early in 2019
Ordered an item early in 2019. Never arrived. Absolute THIEVES!
Can the authorities stop them.
Has Zapals finally been taken offline
Has Zapals finally been taken offline? Should have happened a long time ago!
Goods ordered, never sent.
Items ordered in February
Items ordered in February, never came, no response, no refund.
Items ordered still say processing. Zapals don't reply to tickets, don't answer emails but they take your money without any delivery. AVOID this company unless you want to throw away your money.
Items ordered in March, never came, no response.
Items ordered in March, paid in March, still say processing. COMPLETE SCAM! Don't reply to tickets, don't answer emails. AVOID unless you want to throw away your money.
This site takes your money and never…
This site takes your money and never responds and does not deliver the goods
Placed 2 orders in Feb 2019 and Mar 2019
They had not responded to 28 emails
Status of orders is 'PROCESSING'
TAKES YOU MONEY AND DOES NOTHING
AVOID THIS SITE TELL YOUR FRIENDS NEVER TO ORDER
SCAM!!!
You will never ever receive your order!
You will never ever get an answer from your e-mails!
You will never ever see your money again!
YOU WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!!!!
two orders not received
two orders not received, not posted to me,still processing, contacted them many times no reply, i deal with tmart now.
Don't lose your money like my 11 yr
Don't lose your money like my 11 yr. old son did. He had to learn the hard lesson at an early age of being scammed. He used his money he saved up and ordered magnet balls. 2 months later nothing and they won't respond after several emails. We need an international better business bureau for companies like this.
they looting innocent customer,they…
they looting innocent customer,they never shipped your order.
The story is no different here
The story is no different here. No supply. No response to emails. Do not use this company you will loose your money.
Scam site.take your mony.dont…
Scam site.take your mony.dont deliver.Avoid.!!
I placed an order 2 months ago and…
I placed an order 2 months ago and never received it.
I sent several emails to the support and none has received an answer…
Don't buy on Zapals
DONT BUY FROM THEM ....not received…
DONT BUY FROM THEM ....not received product or refund and they don't respond to any customers service complaints. My daughter's birthday money gone.
ZAPALS are shocking
ZAPALS are shocking, I placed an order on behalf of my 10-year-old boy, using his birthday money for Magnetic Balls on 21 March, he's still waiting - dreadful customer service, they say "We will respond within 24 hours" - that's not happened – twice. I can't believe they can get away with taking his money and not fulfill the order. Disgraceful.
I have not received an order made early…
It is now May and I have not received an order I made early in January. It is still listed as Processing on their site.
This is the second time I have struck the same problem with Zapals with an order last October where they did not answer my ticket in January this year and I was forced to get my money refunded through Paypal.
They are also reluctant to refund for faulty items. I purchased a digital lock that has a sealed battery which the manual said that it would retain the charge for over a year. The battery would run flat after only a week or so. They put me through hoops by demanding a video of the fault which in this case was not possible as I could not video a battery running flat. Once again I was forced to get refund via Paypal.
It is sad to see them go this way as they used to be very reliable.
I was ordered an item but never received item or refund…
I was ordered an item but not received even after 2 months, no response from the customer service nearly sent 6 emails. At end i was reclaimed money from my Amex credit card. This is a danger site where you loose money easily.
Fraude
Placed an order for my moms birthday present a month and a half before the day. Was never provided with shipping information as promised. I never got it, i sent 20 emails no answer,.
Placed an order for my son's birthday…
Placed an order for my son's birthday present a month and a half before the day. Was never provided with shipping information as promised. Began getting concerned 2 weeks before his birthday that it might be late so I put in an email to their customer service which generated an auto reply that an associate would review it and reach out to me, never happened. Followed up with another email 7 days later, no response. Gift never came, no help was ever provided.
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