Zapals 

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Rated 1 out of 5 stars

order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.

Rated 2 out of 5 stars

I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more

Rated 3 out of 5 stars

Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more

Rated 1 out of 5 stars

Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more

Company details

  1. Home & Garden

Information provided by various external sources

Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!


Contact info

All reviews

(1,215)

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Rated 1 out of 5 stars

Ordered an item in December 2018

Ordered an item in December 2018, and the same item in January 2019. The latter arrived but not the former. Raised a support ticket and despite numerous chases, never had a reply. Now it seems their website is down and they're "gone"! Thankfully they only took me for £1.50. Up until this the service and prices had been good to be fair.

25 June 2019
Unprompted review
Rated 1 out of 5 stars

Items ordered in February

Items ordered in February, never came, no response, no refund.

Items ordered still say processing. Zapals don't reply to tickets, don't answer emails but they take your money without any delivery. AVOID this company unless you want to throw away your money.

17 June 2019
Unprompted review
Rated 1 out of 5 stars

This site takes your money and never…

This site takes your money and never responds and does not deliver the goods
Placed 2 orders in Feb 2019 and Mar 2019
They had not responded to 28 emails
Status of orders is 'PROCESSING'
TAKES YOU MONEY AND DOES NOTHING

AVOID THIS SITE TELL YOUR FRIENDS NEVER TO ORDER

11 June 2019
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

You will never ever receive your order!
You will never ever get an answer from your e-mails!
You will never ever see your money again!
YOU WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!!!!

26 May 2019
Unprompted review
Rated 1 out of 5 stars

Don't lose your money like my 11 yr

Don't lose your money like my 11 yr. old son did. He had to learn the hard lesson at an early age of being scammed. He used his money he saved up and ordered magnet balls. 2 months later nothing and they won't respond after several emails. We need an international better business bureau for companies like this.

17 May 2019
Unprompted review
Rated 1 out of 5 stars

ZAPALS are shocking

ZAPALS are shocking, I placed an order on behalf of my 10-year-old boy, using his birthday money for Magnetic Balls on 21 March, he's still waiting - dreadful customer service, they say "We will respond within 24 hours" - that's not happened – twice. I can't believe they can get away with taking his money and not fulfill the order. Disgraceful.

7 May 2019
Unprompted review
Rated 1 out of 5 stars

I have not received an order made early…

It is now May and I have not received an order I made early in January. It is still listed as Processing on their site.

This is the second time I have struck the same problem with Zapals with an order last October where they did not answer my ticket in January this year and I was forced to get my money refunded through Paypal.

They are also reluctant to refund for faulty items. I purchased a digital lock that has a sealed battery which the manual said that it would retain the charge for over a year. The battery would run flat after only a week or so. They put me through hoops by demanding a video of the fault which in this case was not possible as I could not video a battery running flat. Once again I was forced to get refund via Paypal.

It is sad to see them go this way as they used to be very reliable.

4 May 2019
Unprompted review
Rated 1 out of 5 stars

Fraude

Placed an order for my moms birthday present a month and a half before the day. Was never provided with shipping information as promised. I never got it, i sent 20 emails no answer,.

1 May 2019
Unprompted review
Rated 1 out of 5 stars

Placed an order for my son's birthday…

Placed an order for my son's birthday present a month and a half before the day. Was never provided with shipping information as promised. Began getting concerned 2 weeks before his birthday that it might be late so I put in an email to their customer service which generated an auto reply that an associate would review it and reach out to me, never happened. Followed up with another email 7 days later, no response. Gift never came, no help was ever provided.

1 May 2019
Unprompted review

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