Zapals 

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Rated 1 out of 5 stars

order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.

Rated 2 out of 5 stars

I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more

Rated 3 out of 5 stars

Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more

Rated 1 out of 5 stars

Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more

Company details

  1. Home & Garden

Information provided by various external sources

Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!


Contact info

All reviews

(1,215)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never got further than…

Order never got further than Processing.

I ordered some Elastic Hair Bands on 22nd of February.
The order is stuck on Processing.
Contact by chat. got no respond. opened a ticket. got no answer as well.

It doesn't matter for waiting. But communication is important.

19 April 2019
Unprompted review
Rated 1 out of 5 stars

Zapals is a scam!

I got scammed out of $40. Never order from here. Can get anyone to answer me back on emails or text from the site. Been over 2 months and still havent received my order.

18 April 2019
Unprompted review
Rated 1 out of 5 stars

Zapals, please deliver my order - 49 days and counting.....

My Zapals experience is not over. I am writing this out of desperation because apparently Zapals reads these reviews. I ordered some camping equipment on Feb. 28 of this year and have yet to receive my order. Today it has been 35 business days and 49 calendar days and despite 3 emails to customer service all I have to show are 3 "tickets" (whatever that means) and absolutely no information about whether or not or even if I will ever receive my order. This company has no way to communicate either through email or phone to get any response other than an automatically generated "ticket." If Zapals is reading this, my invoice number is 1001654216. I await your response. I will promise to update this review, based on what happens to my concern.

18 April 2019
Unprompted review
Rated 1 out of 5 stars

the worst shop

the worst shop. i receive orders from other shops every second day but from them five to ten items never arrive.
i do not understand how they still have paypal as payment.

18 April 2019
Unprompted review
Rated 1 out of 5 stars

This is a huge scam!!

This is a huge scam!!! They take your money and run! I’ve lost my money ordering from this website, who ever read this spread your words

18 April 2019
Unprompted review
Rated 1 out of 5 stars

I have three separate orders long overdue!

I have three separate orders long overdue from Zapal totaling almost $100.00. Order dates are 12/18/2018, 1/12/2019, 2/4/2019.
I have not received these orders and, on Zapal's website, they list them as "processing".
I have sent numerous emails and have only received a confirmation of receipt of my email and a statement that they will respond within 48 hours. No other response!
What is the problem?

17 April 2019
Unprompted review
Rated 1 out of 5 stars

Spend your money somewhere else

Honestly, just avoid it. You're better off going buying from somewhere else. I placed an order two months ago and never received my item. Horrible, horrible company. I've sent the company 3 separate emails to both their sales email address and customer email address to which I get NO replies.

Even if you do decide to choose this horrible company, make sure to pay through PayPal or whatever payment service that lets you get your money back. I had to go through the trouble of calling the bank.

17 April 2019
Unprompted review
Rated 1 out of 5 stars

Hoax

Hoax! Bought a earphone which was not delivered and no refund even though I have tried to contact their customer service many times!

16 April 2019
Unprompted review
Rated 1 out of 5 stars

Similar to other reviewers - Poor Experience

Similar to other reviewers I have also had a poor experience in recent months.
My first order was fine, which I made last year. The goods arrived within the expected timescale.
The last two orders made in January and February were not dispatched and were indicated as "processing".
I received no reply to requests for support with the orders.
Nothing received after waiting almost 3 months.

15 April 2019
Unprompted review
Rated 1 out of 5 stars

Do not buy from them!!!The items I…

Do not buy from them!!!The items I have purchased haven’t arrived, and it is impossible to get any response from their customer service. Does the company even exist??

14 April 2019
Unprompted review
Rated 1 out of 5 stars

FRAUD WEBSITE!!

I would not even give them a rating if I could. I ordered and paid two months ago but never recieved my order. I send them an email everyday but they reply back to absolutely none. this website should be taken down, I lost my money and waisted my time :(

11 April 2019
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!!

Dont buy anything from these dirty scamming lowlifes. They just bill your credit card and never send the merchandise. You also can never contact them. total fraud site.

9 April 2019
Unprompted review
Rated 1 out of 5 stars

This used to be my "goto" shop for…

This used to be my "goto" shop for purchasing cheap electronic components.....i have around 10 items pending delivery & have approached zapals re: delivery date or refund....their new remedy is to now not respond to emails.....buyer stay away this mob are bad

8 April 2019
Unprompted review

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