order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.
Zapals
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See what reviewers are saying
I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more
Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more
Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more
Company details
Information provided by various external sources
Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!
Contact info
Whtherill Park, Australia
- customerservice@zapals.com
- www.zapals.com
People also looked at
My order never arrived
My order never arrived. The Customer service did not answer me no one time
No product and no help from customer…
No product and no help from customer service. Don't buy anything from Zapals as you will never receive it.
ordered two items separately and they…
ordered two items separately and they never arrived. clever tactics like pay for delivery only but that still is 2-5 pounds. One was a car charger the othre something similar. several contacts on their help email but no reply.
Ordered a car charger in January still…
Ordered a case charger in January still haven't received it (3 months later) support emails reply with a case number saying it's getting reviewed but never get an actual answer.
Never order from Zapal
Never order from Zapal, product never arrives, ordered 3 times but havent received a single item yet, support wont reply neither will you get the refund back. seems this is a fake site
I paid for an Android Box,got straight…
I paid for an Android Box,got straight ripped off- no answer,no anything,said we'll look into it- won't answer anything.
If you do any business here,you'll lose your money and get no product.
They got 1 star because it won't let you pick none.
Never received my item, Unresponsive customer service.
I ordered something from Zapals and I never received it. It has been quite a while and every time that I try and contact customer service, they simply ignore me, or the website says that they are "offline" and to leave a message. All to get no reply. I wouldn't recommend them as of writing this and I would like to receive my item or a refund.
Never contacted me after my purchase
I placed an order for 2 alcohol stove sets and did not receive an email verifying that anything had been processed or shipped. I sent them 3 emails asking about the order and never heard from them. I gave them 3 weeks then I called my credit card customer service and reported it to them. They gave me a purchase adjustment and they contacted Zapals' bank to dispute the purchase and the issue was finally resolved. Zapals finally sent an email indicating they would not dispute the purchase adjustment. Talk to your credit card companies and have them go to bat for you in getting a refund.
Poor quality item, unresponsive seller
Bought the 56S Waterproof Bluetooth 4.1 Sports In-ear Earphones HD Stereo Earhook Headset with Mic, black version. Item broke within a day - fell apart poor quality. Wrote a review, never published. Requested replacement with different model via paypal and failed to respond to three messages. Now escalated to paypal. Would not recommend.
As pexpletives have said before 0…
As pexpletives have said before 0 stars.
How can this company still be trading
CROOKS
Ordered two items neither came.
What customer service no one has the balls to answer as they probably know what a cowboy outfit they work for.
STAY CLEAR OF THESE JOKERS!!!!!!!!
#RIPOFF
#THE IVES
#MY MONEY BACK
#CONMEN
Should be 0 stars
Should be 0 stars. Paid for an item. Didn't receive it. And getting no response from customer services. Avoid at all cost.
I was robbed.
I ordered on the 4th of March. I paid. I did not receive the item. I did not receive a reply to my resignation. I was robbed.
No answer to questions about delivery
No answer to questions about delivery, They raise the money just after ordering, i am still waiting for my 2 ordres more than 2 month ago.
However, my first order last year I received after 45 days so have not completely abandoned yet
Please don't buy from these guys
Sorry I wanted to rate them 0 stars but had to put in a comment. I bought some usb-type c cables from them in Nov 2018 and they charged me for it on PayPal but I never received the order. Sent an email in January but the customer support team never responded to my query.
Please don't buy from them.
The worst experience I had in internet…
The worst experience I had in internet is buying from this company, because I didn't receive any email of confirmation or any email, I send a email to customer service and I didn't receive any email.
the only thing they did is to get paid.
Worst company ever!
Worst company ever!
Placed an order on 12th December. It's now 18th of march. They haven't even processed my order. They are still selling that item! I have submitted over 15 emails and tickets over the last two months. I haven't had a single response, only an auto generated email saying they will reply in 24 hours as customer service is important to them. I placed another order
on the same day which took over a month to dispatch and it never arrived.
In 15 years of buying online, this is definitely the worst company I have dealt with.
Do your self a favour and avoid these cheating con-artists.
On a side note, my best mate also ordered some Bluetooth earphones from them and they never dispatched them after 6 weeks and they failed to reply to his PayPal claim. AVOID
Scam site, Don’t buy it
They are scam site, A Customer sevice never answered, I recommend don’t use here
Scam company
Ordered 2 months ago and no items has been shipped, no response to support tickets. Scam company
I want complain somewhere to remove…
I want complain somewhere to remove victim like me. but I do not know how to do this. Please help!!!
No deliver
I have seven orders and none have been delivered in 2 months. I do not recommend
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