Zapals 

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Rated 1 out of 5 stars

order never came for a kitchen scale; no response from customer service email. order not trackable as their site for tracking didn’t work, it just kept reloading the capcha page. scammed my money.

Rated 2 out of 5 stars

I’ve purchased a number of items in the last 12 ~ 18 months and all arrived in good order, as advertised and near to estimated delivery date. In late February I ordered another item expecting the s... See more

Rated 3 out of 5 stars

Zapals.com shipped every item I ordered from the site the only issue I ever had was it took forever to get to me I usually ordered items from the freebie section using PayPal every time I see... See more

Rated 1 out of 5 stars

Fraud Company! PayPal also hopeless support! Chased 6 undelivered items (some dating back more than six months). Ticket was raised initially with ZAPALS and despite numerous emails....have been... See more

Company details

  1. Home & Garden

Information provided by various external sources

Our offices are located in Australia, Hong Kong and Mainland China and our aim is to deliver one of the largest, most innovative online department stores in the world. We’ve got an extensive range of high quality products at the lowest prices for our customers. Our shopping range is designed by experienced professionals in compliance with international standards, quality control, trends, demands, and policies. Our ultimate goal is to be an innovative, one-stop, online destination for anything you can find in the home and anything that you’ll need in your life!


Contact info

All reviews

(1,215)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

ordered two items separately and they…

ordered two items separately and they never arrived. clever tactics like pay for delivery only but that still is 2-5 pounds. One was a car charger the othre something similar. several contacts on their help email but no reply.

24 March 2019
Unprompted review
Rated 1 out of 5 stars

Never order from Zapal

Never order from Zapal, product never arrives, ordered 3 times but havent received a single item yet, support wont reply neither will you get the refund back. seems this is a fake site

23 March 2019
Unprompted review
Rated 1 out of 5 stars

I paid for an Android Box,got straight…

I paid for an Android Box,got straight ripped off- no answer,no anything,said we'll look into it- won't answer anything.
If you do any business here,you'll lose your money and get no product.
They got 1 star because it won't let you pick none.

23 March 2019
Unprompted review
Rated 1 out of 5 stars

Never received my item, Unresponsive customer service.

I ordered something from Zapals and I never received it. It has been quite a while and every time that I try and contact customer service, they simply ignore me, or the website says that they are "offline" and to leave a message. All to get no reply. I wouldn't recommend them as of writing this and I would like to receive my item or a refund.

22 March 2019
Unprompted review
Rated 1 out of 5 stars

Never contacted me after my purchase

I placed an order for 2 alcohol stove sets and did not receive an email verifying that anything had been processed or shipped. I sent them 3 emails asking about the order and never heard from them. I gave them 3 weeks then I called my credit card customer service and reported it to them. They gave me a purchase adjustment and they contacted Zapals' bank to dispute the purchase and the issue was finally resolved. Zapals finally sent an email indicating they would not dispute the purchase adjustment. Talk to your credit card companies and have them go to bat for you in getting a refund.

21 March 2019
Unprompted review
Rated 1 out of 5 stars

Poor quality item, unresponsive seller

Bought the 56S Waterproof Bluetooth 4.1 Sports In-ear Earphones HD Stereo Earhook Headset with Mic, black version. Item broke within a day - fell apart poor quality. Wrote a review, never published. Requested replacement with different model via paypal and failed to respond to three messages. Now escalated to paypal. Would not recommend.

21 March 2019
Unprompted review
Rated 1 out of 5 stars

As pexpletives have said before 0…

As pexpletives have said before 0 stars.
How can this company still be trading
CROOKS
Ordered two items neither came.
What customer service no one has the balls to answer as they probably know what a cowboy outfit they work for.
STAY CLEAR OF THESE JOKERS!!!!!!!!
#RIPOFF
#THE IVES
#MY MONEY BACK
#CONMEN

21 March 2019
Unprompted review
Rated 1 out of 5 stars

Should be 0 stars

Should be 0 stars. Paid for an item. Didn't receive it. And getting no response from customer services. Avoid at all cost.

20 March 2019
Unprompted review
Rated 1 out of 5 stars

No answer to questions about delivery

No answer to questions about delivery, They raise the money just after ordering, i am still waiting for my 2 ordres more than 2 month ago.
However, my first order last year I received after 45 days so have not completely abandoned yet

20 March 2019
Unprompted review
Rated 1 out of 5 stars

Please don't buy from these guys

Sorry I wanted to rate them 0 stars but had to put in a comment. I bought some usb-type c cables from them in Nov 2018 and they charged me for it on PayPal but I never received the order. Sent an email in January but the customer support team never responded to my query.
Please don't buy from them.

19 March 2019
Unprompted review
Rated 1 out of 5 stars

Worst company ever!

Worst company ever!

Placed an order on 12th December. It's now 18th of march. They haven't even processed my order. They are still selling that item! I have submitted over 15 emails and tickets over the last two months. I haven't had a single response, only an auto generated email saying they will reply in 24 hours as customer service is important to them. I placed another order
on the same day which took over a month to dispatch and it never arrived.

In 15 years of buying online, this is definitely the worst company I have dealt with.

Do your self a favour and avoid these cheating con-artists.

On a side note, my best mate also ordered some Bluetooth earphones from them and they never dispatched them after 6 weeks and they failed to reply to his PayPal claim. AVOID

18 March 2019
Unprompted review
Rated 1 out of 5 stars

No deliver

I have seven orders and none have been delivered in 2 months. I do not recommend

16 March 2019
Unprompted review

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