Zappos Reviews 

I was sent used running sneakers! Used. Gross! And then told it would take 30 days to get my refund?? DO NOT BUY FROM ZAPPOS.

So disappointed with Zappos since my previous purchase from this site. I ordered expensive sandals in my size but they were way too big. I spoke with Customer Service (CS) yesterday about exchanging them for a smaller size. CS told me that Zappos no longer does exchanges. Today, I returned the sandals via UPS, as instructed - had to pay $4.40 at the UPS store because the sandals’ box was insufficient. So NO FREE RETURNS AS ADVERTISED. Now I have to wait 3-4 business days for Zappos to receive the sandals and 5-10 days for the credit to be applied to my card. By now, I’m turned off by Zappos. Sorry Zappos, you lost a customer.

I have bought from Zappos from almost 15 years. I normally get the majority of our shoes from there. My husband had a manufacturer defect with a pair of shoes from a reputable brand we bought on Zappos. I reached out to customer service, they redirected me to manufacturer (Frye). Frye said they do not offer warranty through third party websites like Zappos and to reach back out to Zappos.

Zappos still refused to assist me and just said policy changed, despite the website saying 365 days and it being a defect in the shoes. So I guess I’m not buying our shoes elsewhere and not buying Frye anymore either. The worst part is the lack of customer service, even after speaking to two agents.

Idk if its a front for amazon or just a tax reason because its pretty useless.. the customer service is amazing 👏 BUT the company is terrible.. idk how in the world like make me understand in a intelligent way how YOU WILL BE SOLD OUT OF SOMETHING FOR 8 MONTHS TO A YEAR?? MEANWHILE THE COMPANY ON THERE WEBSITE HAS HUNDREDS???.. theyll be out of Ariat or rocky or something for 8 months MEANWHILE on rocky or ariat website they have PLENTY OF THE PRODUCT YOU WANT???.. even if you call zappos and your like can you email me when my size comes in and they will BUT ITS 8 MONTHS LATER.. its literally dumb and doesnt make sense.. ive had to buy work stuff of amazon with my OWN money because zappos is so terrible my work pays for my clothes from zappos BUT I SPEND OUT OF POCKET ON AMAZON... close this company down.. walmart and other places get a restock or sold out items asap but nope zappos never got that training?? DATE OF EXPERIENCE IS THE PAST 3 YEARS BTW IM STILL WAITING ON 2 THINGS SINCE FEBRUARY... SINCE FEBRUARY

Fantastic selection, especially since I buy 15B shoes. Terrific customer service and easy returns. This company pays attention to customers....

I purchased shoes from Zappos because of their quick return policy - if I need a different size I can return the shoe and not have to wait long for a refund so I can purchase the correct size. I have found them reliable and fast in the past. No longer. I recevied a pair of shoes that did not fit and returned them the next day. I never got confirmation that the package was scanned or in transit. I reached out to Zappos twice, and customer support was NO help - saying my return could take up to 30 days to get to them and they would not process it until it arrives. Apparently, only "some" (yes, super vague and misleading) orders are refunded when the package is scanned by UPS. The package is also stuck in transit now. The biggest reason to order from Zappos is now gone. I will likely file a dispute with my credit card company.

Bought some boots from them wore them once and found they have defects zappos refused to return bought 3 pair of jeans with them poor denim was used with defects resulting in holes and belt loops pulling off Zappos has an inferior warentee compared o Levi's 1 year

I've been a Zappos customer since before they were bought by Bezos and Amazon. For a long time, their service remained unchanged, fast deliveries, excellent customer service and speedy refunds for returns. That has changed. I recently submitted a return and discovered I no longer qualify for rapid refunds, i.e., a refund processed as soon as the return box is scanned at UPS. There was a message online that said I had violated a return policy. It took chat messaging and a phone call to find out what this was about. I was told I had too high rate of returns. That seems impossible as I've only purchased 2 pairs of shoes in the last 2 years and kept both. This latest return was the 1st in 2 years! I was told there was nothing that could be done. My return was mailed Aug 1, received at Zappos Aug 4. It is 10 days later and I've only now received a notification that Zappos has processed the refund but it could take another 10 days to receive the credit to my credit card. No thanks Zappos. I'll take my business elsewhere.

I was contacted by Zappos following this review via email with "a resolution to make things right" however, that "resolution" was nothing more than a suggestion that I call Zappos Customer service. I've already spent my time doing that without resolution. Zappos is aware from chat messages, a phone call to customer support, and now this review what my issue is. I should not have to spend more of my time helping Zappos determine how to resolve my issue.

I ordered a pair of shoes on Zappos.com for my son's birthday. He just moved to a new city and this was his first birthday away from home. They arrived today and two different sized shoes were in the box. How does that even happen? So now he has to find a UPS store in a strange city to return the shoes that were meant to be a gift. And, they don't have the size any longer in the color he wanted. So now, we're out the birthday gift completely. Do retail specialists not check the box any longer to make sure the shoe sizes match? That was the first thing I was taught when I worked in retail. I expected better from Zappos. Very disappointing.

I signed up for their 10% off if you sign up for emails promo. I waited and waited and waited for the promo but it never came. I ordered a pair of $160 shoes. My purchase confirmation came. Right after it came the promo code arrived. I thought I'd just reorder and cancel the 1st order. Oh, now, 5 minutes later, they are out-of-stock so I can't use the code.
UPDATE: if the shoes arrive in new condition, I need to update to four stars. My initial conversation with customer service ended poorly with them saying oh well. But after posting this review, Zappos customer service reached out and said they have processed a 10% refund which would have been what I saved with the coupon.

I ordered a boys size 4 shoe and was sent a size 6 FOUR times. FOUR times having to make a trip to UPS to return the shoes. I talked to customer service once and he was extremely polite and apologetic. However, once I received the WRONG SIZE for the 4th time I will not order from this company again.

Terrible. Ordered a single pair of shoes on a Monday, they sat in “processing” mode for the entire week - card wasn’t charged, tracking number not provided, nothing.

Customer service is nothing but hollow apologies. Eat shit Zappo’s, never ordering again.

I order an 11.5 men’s composite toe shoe for work and it was a birthday gift. They sent an entirely different shoe model and the wrong size a 10.5. Not the same shoe at all. Seeing other reviews with similar issues lets me know not to order from this company ever again. Clearly Zappos is incompetent and just sends out any shoe they want and steals peoples hard earned money. Shame on you Zappos. I will report you to better business bureau!

I spent $145 on shoes and they came all scuffed up- disgusting!

Thank you. The order delay was resolved and now I have my sandals. I'm not sure if this issue would have resolved on it's own without me having to call and complain, but you did resolve it. Thank you.

I have a terrible experience with this company's apples I ran across Zappos on Facebook I ordered shoes from them I returned the shoes back they said my bank rejected the refund my bank denies rejecting any refund from this company I'm still waiting for them to refund my money I sent them numerous emails and reference to my refunds and they are not responding the services is too thumbs down any two time you have a series of people that answers the phones including Management in their customer service department and they sit there and lie to you and make a fool out of you I caught them in so many lies it didn't make no sense as a matter of fact it pissed me off a lot of their stuff is not regular if you wear size six and a half you need to buy seven when you get them the shoes look super long they are not real they are fake okay so be careful with this company two thumbs down

Ordered a few items from Zappos recently. Really happy with the quality. Already browsing for my next purchase.

I just started a new job and I've have never worn composite shoes. I used a work stipend to get my work shoes. Immediately my left part of my shoe crunched when I walked. It was kind of embarrassing but I work in a loud factory and it was not louder then the machines, so I decided I'll just wear them anyway. You have to wear composite shoes or you can't work and I had nothing else. 1 week into my shift the right sole of the shoe now is really tilted like a cheap pair of sandals causing foot pain. I tried to return the shoes and it says you have to have it brand new with the tag on it. Obviously I have worn the shoes so I contacted customer service via chat. I explained the situation and I got the answer of you were supposed to walk in your house to check for anything wrong with the shoes when you got them. Again I already heard the crunch but I thought oh it'll be fine I had to wear them for a while for them to start leaning on one side. I'm not 500 lb so it's not like I'm a big person causing it to lean super fast. I got told the return would not be available for me. I'm going to buy another pair of shoes from a different company but I think that's crappy customer service and not fair.

I received an email saying that an item I returned was damaged and not compliant with their return policy. When in fact, the item was not damaged or worn at all when it was sent back. It’s a lie or an error on their end. No idea why I would receive an email like this.

Also- if you call their customer service you’ll be told something different than if you chat with someone.

Zappos used to have good customer service, it’s horrible now.

The shoes ordered were a different size, dirty, worn, & a whole different color. Do not buy from Zappos.