Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is my 4th order with XLMoto after trying 3 other online motorcycle parts and accessories dealer. The prices are reasonable and the delivery times are very speedy. The descriptions are clear and I... See more
I ordered a helmet and couldn’t be happier with the purchase. The product arrived on the first day of the delivery period. Exactly what I was looking for. Will definitely buy again. Highly recommend x... See more
Company replied
Not my firts time that I'm buying from XLMoto, as always, great selection of gear, good prices, quick delivery, and well made web shop: filters, convenient navigation, detailed info. 5 stars, recommen... See more
Company replied
Company details
Written by the company
XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.
Willkommen bei XLMOTO
Written by the company
- Kostenloser Versand ab CHF 200*
- Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
- 60 Tage Rückgaberecht
- Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.
Contact info
Switzerland
- info@xlmoto.ch
- xlmoto.ch
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from XLMOTO Schweiz
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr, dass alles schnell und in Ordnung bei Ihnen angekommen ist.
Auf Ihren nächsten Einkauf!
Sehr gut, wie immer
Not my firts time that I'm buying from XLMoto, as always, great selection of gear, good prices, quick delivery, and well made web shop: filters, convenient navigation, detailed info. 5 stars, recommend
25 November 2025
Reply from XLMOTO Schweiz
Thank you very much for your wonderful feedback!
We are delighted that we were able to meet your expectations in every respect and that your shopping experience with us was exactly what you wanted.
All good and on time
27 October 2025
Reply from XLMOTO Schweiz
Thank you for your feedback! We’re glad everything went well and that your order arrived on time. We look forward to serving you again!
Reply from XLMOTO Schweiz
Thank you so much for your kind words!
We’re delighted to hear that you found us reliable, with fast delivery and fair prices — that’s exactly what we aim for.
Shipping took a while but quality is…
Shipping took a while but quality is very good. I will never buy from temu or alixpress or any other chinese merchant because they are same price or more expensive and veryyyy bad quality. XLMoto didnt dissapoint me at all!
29 September 2025
Reply from XLMOTO Schweiz
Thank you so much for your honest and detailed feedback!
We’re glad to hear that the quality met your expectations and that you’re satisfied with your XLMoto experience. We truly appreciate your trust and understanding regarding the shipping time — we’ll keep working to make deliveries even faster!
I will order again
Everything went smooth, no surprises, no additional costs ( customs declarations), excellent quality. It could have been better with the shipping time but still arrived as it was ordered.
16 September 2025
Reply from XLMOTO Schweiz
Thank you so much for your detailed feedback! We're happy to hear that everything went smoothly and that you’re pleased with the product quality and transparent process. We appreciate your comment about shipping time — we’re always working to improve our delivery speed. Thanks again for your trust and understanding!
Wrong Visor
Contrary to the product images, the helmet was delivered with the wrong visor. Customer service is being unreasonable.
23 September 2025
Unprompted review
Reply from XLMOTO Schweiz
Hello,
We understand your disappointment and are sorry for the confusion. As we have already explained, according to the product description the helmet does not include an additional colored visor. We regret the misunderstanding and any inconvenience this has caused.
Best regards,
24MX Team
Everything good except language choice
Everything good except language choice. English and (French) would be nice in Switzerland...
4 September 2025
Reply from XLMOTO Schweiz
Thank you very much for your feedback! 🙏 We’re happy to hear that everything else went well with your order. We appreciate your comment about language options — that’s a valuable suggestion, and we’ll make sure to share it with our team to improve the experience for our Swiss customers. Thanks again for your trust!
Reply from XLMOTO Schweiz
Thank you so much for your great feedback! 😊 We're glad to hear that your order arrived on time and that you're satisfied with the authenticity of our products. We really appreciate your trust in us and hope to see you again soon!
Reply from XLMOTO Schweiz
Thank you very much for your feedback! 😊 We’re happy to hear that you’re satisfied with our prices and offers. We appreciate your patience regarding the delivery time — we’re always working to make our shipping faster. Thanks again for your trust!
Really happy about the fast shipping
Really happy about the fast shipping! Even before the expected shipping date!
6 August 2025
Reply from XLMOTO Schweiz
Thank you so much for your kind words!
We’re delighted to hear that your order arrived even earlier than expected. Enjoy your purchase!
Excellent
I ordered a helmet and couldn’t be happier with the purchase. The product arrived on the first day of the delivery period. Exactly what I was looking for. Will definitely buy again. Highly recommend xlmoto.ch for anyone in need of good motorcycle gear!
15 August 2025
Unprompted review
Reply from XLMOTO Schweiz
Thank you so much for your fantastic feedback!
We’re thrilled to hear that your helmet arrived right on time and that it was exactly what you were looking for.
Enjoy your rides and we look forward to seeing you again soon at XLMOTO!
Time to ship
Time to ship - received, just in time with the estimated delivery date. Only thing that I have to say, an error on website to track your order and the client is unable to see . Perfect size / price . See you on next order
28 July 2025
Reply from XLMOTO Schweiz
Thank you very much for your feedback!
We’re happy to hear that your order arrived right on time and that you’re satisfied with the product and price.
We appreciate your note about the tracking issue — we’ll make sure to look into it.
See you again soon at XLMOTO!
Reply from XLMOTO Schweiz
Thank you for your feedback!
We’re glad to hear that your order was delivered as promised and that everything met your expectations. See you again soon at XLMOTO!
Reply from XLMOTO Schweiz
Thank you for your feedback!
We’re glad to hear your experience was quick and easy — enjoy your new Beeline Moto II and have great rides ahead!
Very good
Very good - fast delivery, reliable tracking, best prices out there and the most modern gear available that you can't even get in local stores yet ! Great
21 July 2025
Reply from XLMOTO Schweiz
Thank you so much for your fantastic review!
We’re thrilled to hear you’re happy with our fast delivery, reliable tracking, and product selection — we always aim to offer the best gear at the best prices.
Enjoy your rides and see you again soon at XLMOTO!
Some peaces where not the right ones.
21 July 2025
Reply from XLMOTO Schweiz
Hallo,
vielen Dank, dass du deine Erfahrung mit uns geteilt hast. Es tut uns leid, dass es Grund zur Unzufriedenheit gab. Ein Mitarbeiter aus unserem Kundenservice wird sich noch im Laufe des Tages bei dir melden, um gemeinsam eine passende Lösung zu finden.
Beste Grüße
Dein XLMOTO Team
Reply from XLMOTO Schweiz
Thank you so much for your great feedback!
We’re delighted to hear that you’re happy with both our service and our prices.
See you again soon at XLMOTO!
Reply from XLMOTO Schweiz
Thank you for your feedback!
We’re glad to hear that you found our service quick, fairly priced, and that you’re happy with the product.
See you again soon at XLMOTO!
I asked advice about the size of a…
I asked advice about the size of a helmet and I received a very vague and weak answer. In my opinion, the product specialist had no idea about the product and they answered just to not leave my question open. Very disappointing. It ended that I had to return to helmet 2 times.
4 June 2025
Reply from XLMOTO Schweiz
Hello.
Thank you for your feedback.
We are really sorry that you were unhappy with our advice. It is absolutely not our policy to provide unclear or inaccurate answers and we are very sorry that you had additional work with returns as a result. Your anger is understandable and we take this seriously.
To avoid this in the future, we will train our team more specifically, especially on sizing issues where accurate advice is crucial.
Once again, we apologize for the inconvenience. Your trust is important to us and we hope to provide you with a better experience on your next purchase.
XLMoto Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.