Asked to send a trade in kindle pack.to Amazon via Yeep locker. No idea how to use them. Downloaded app. Managed to deposit parcel..eventually. Advised would get a receipt for deposit. Thzt neve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely useless! Found my nearest Yeep. Went to deposit a parcel. Followed instructions, and deposited my parcel in a locker. After closing the door, the system asked me if I wanted to change... See more
Company replied
Absolutely dreadful service. The app is invasive, laggy, and barely functional. Half the time the lockers won't connect or open, and when they do, your package gets swallowed into the system with no r... See more
Company replied
Not sure why giving 1 star is an option to be honest. 1. Pin code doesn't work 2. QR code doesn't scan 3. Outsourced customer service who can literally do nothing to help 4. 24/7 available lock... See more
Company replied
Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.5
Bad
441 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non-functional service for which no one is taking responsibility.
I won't bore you with the details of my own experience with these lockers, but will instead just add my voice to the choir: this locker system is basically non-functional, and no one is taking responsibility for losses incurred as a result. To state the obvious: DO NOT USE, if you can possibly help it.
It seems that DPD are trying to disassociate themselves from Yeep - which is entirely understandable, though I wish they'd have the guts to take responsibility for their association with this disastrous locker scheme and compensate customers left out of pocket. (But, that's a matter for DPD to address.)
Meanwhile, I'd like to think these stupid lockers will be off the streets soon, with steps taken to resolve issues with any lost parcels found within them -- but more likely, they'll just be left to rust in place, blocking the pavements whilst their contents are either stolen or remain totally inaccessible.
Let's hope whichever venture capitalists put up the cash for this enterprise take a bath on it and withdraw in disgrace & bankruptcy, as they richly deserve to, rather than (more likely) blaming someone else and waltzing off toward equally calamitous ventures in future.
25 July 2026
Unprompted review
Reply from Yeep!
Hi,
We’re sorry your experience has left you feeling so strongly about the service and without a clear sense of where responsibility sits. We understand how frustrating this can be when a parcel issue remains unresolved.
We’ve sent you a private request for a few additional details so we can identify what happened and see what support may be possible from our side.
Warmly,
Yeep! Team
fantastic service from all the team
John Ewbank is our main contact, is brilliant and very responsive with any query we had , install and process as a business was very easy to do, and nothing was to much to ask all the team very helpful
28 July 2026
Unprompted review
Reply from Yeep!
Hi,
Thank you for taking the time to share your experience. We’re pleased the whole process felt easy and well supported from start to finish.
We’ll be sure to pass your kind feedback on to John and the wider team.
Warmly,
Yeep! Team
Reply from Yeep!
Hi Ben,
Thank you for taking the time to share your experience. We’re pleased everything was simple to use and that you’d choose Yeep! again.
Warmly,
Yeep! Team
I’ve recently used this service to send…
I’ve recently used this service to send items through vinted.. Very user friendly and easy to use. Would definitely use this service more in the future and will be recommending to my friends and family
3 August 2026
Unprompted review
Reply from Yeep!
Hi Jill,
Thank you for taking the time to share your experience. We’re pleased you found the service easy to use for your Vinted parcels and that you would recommend us to others.
Warmly,
Yeep! Team
So, so poor...
Couldn't access locker, have to input all of my personal details onto the app and now get spam calls in spite of selecting no to all marketing. Shockingly unclear and poor service- will cancel all future orders using this app/service. Only forced to for a Kindle Trade in but travelling 40 miles more just to send a different way.
Supposedly eco but HAVE to print a physical label??
3 August 2026
Unprompted review
Reply from Yeep!
Hi Freija,
We’re sorry the process was unclear and left you unable to access the locker. We understand how frustrating this must have been, particularly after having to enter your details and travel further to complete the return another way.
We’ve sent you a private request for a few additional details so we can look into the locker access issue and share your wider feedback with the relevant team. While label requirements are normally determined by the retailer or carrier providing the service, we appreciate that this was not made clear during your journey.
Warmly,
Yeep! Team
Yeep lockers are so basic
Yeep lockers are so basic, not like InPost or Amazon with touch screens and instant notifications. The scanner wasn’t working properly but eventually worked and opened a locker for me, parcel went in the locker and has now disappeared without a trace. And it seems like Yeep are impossible to get hold of.
UPDATE: after going in circles for months I have now given up, Yeep say they can’t open the locker without DPD and DPD can’t do it unless Vinted contact them, Vinted say contact Yeep. It seems hard to believe that my parcel will just be in that locker FOR THE REST OF TIME as Yeep say they have no way of opening it. Which is crazy because it’s their locker. I expect they can open their own lockers but instead of helping me get hold of the parcel it is just easier for them to bin it.
27 July 2026
Unprompted review
Reply from Yeep!
Hi Clare,
We’re sorry your drop-off did not go as expected and that you were left without a clear update. While parcel confirmations and tracking updates are normally provided through the carrier’s system, we understand how concerning it is when the parcel’s journey cannot be followed.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can look into what happened and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Good Service
Really good service with Yeep! It’s been very easy to use when sending my Vinted parcels.
29 July 2026
Unprompted review
Reply from Yeep!
Hi Heena,
Thank you for taking the time to share your experience. We’re pleased Yeep! has made sending your Vinted parcels feel simple and straightforward.
Warmly,
Yeep! Team
Easy to use!
Recently used the Yeep! Lockers to send vinted parcels, really simple and easy to use!
29 July 2026
Unprompted review
Reply from Yeep!
Hi Sophie,
Thank you for taking the time to share your experience. We’re pleased Yeep! made sending your Vinted parcels feel easy and convenient.
Warmly,
Yeep! Team
Fantastic service setting up a YEEP…
Fantastic service setting up a YEEP locker with John Ewbank. He was really pro-active and quick to respond. Really understanding of our site and what would work best for the partnership. I have worked with other locker companies, and the service at YEEP was outstanding.
8 July 2026
Unprompted review
Reply from Yeep!
Hi Rebekah,
Thank you for taking the time to share your experience. We’re pleased John made the process feel responsive, well considered and tailored to your site.
We’ll be sure to pass your kind feedback on to him.
Warmly,
Yeep! Team
I’ve been working with John Ewbank on…
I’ve been working with John Ewbank on installing lockers on sites owned by local youth clubs. The experience has been great with John overseeing things. It allows people to access their services, raises awareness of our clubs and local clubs get to earn some income that contributes to their services for young people. Everybody is winning.
31 July 2026
Unprompted review
Reply from Yeep!
Hi Andrew,
Thank you for taking the time to share your experience. We’re pleased the whole process has felt smooth and well supported.
It’s great to hear the lockers are also helping the clubs generate additional income for their work with young people. We’ll be sure to pass your kind feedback on to John.
Warmly,
Yeep! Team
Yeep pretty much did everything…
Yeep pretty much did everything required. No mess no mither and increased footfall into our business. Winner all round
31 July 2026
Unprompted review
Reply from Yeep!
Hi,
Thank you for taking the time to share your experience. We’re pleased the process was smooth from start to finish and that the locker is already bringing added value to your business.
Warmly,
Yeep! Team
Don’t deserve 1 star
Don’t deserve 1 star! The app doesn’t work. Every time you hit “send a parcel” the app crashes.
You can’t scan the UPS barcode to access the locker, you can only use the app. But if the apps not working it’s impossible to send. Now I have a lengthy and time wasting job of trying to cancel my paid delivery and finding another courier who doesn’t use YEEP.
31 July 2026
Unprompted review
Reply from Yeep!
Hi Victoria,
We’re sorry the app prevented you from completing what should have been a straightforward drop-off. We understand the additional inconvenience this caused, particularly as you then had to make alternative arrangements.
Thank you for raising this with us. We’ll make sure your feedback is shared with the relevant team and used to support ongoing improvements to the app and drop-off journey.
Warmly,
Yeep! Team
Great experience with Yeep
We have had a Yeep Locker installed at Dafen Service Station. From the first chat with John through to the install has been first class! Thank you.
30 July 2026
Unprompted review
Reply from Yeep!
Hi David,
Thank you for taking the time to share your experience. We’re pleased the whole process, from the initial conversation through to installation, was smooth and well supported.
We’ll be sure to pass your kind feedback on to John and the wider team.
Warmly,
Yeep! Team
Sent numerous parcels for Vinted and…
Sent numerous parcels for Vinted and Yeep lockers are dead easy to use!
31 July 2026
Unprompted review
Reply from Yeep!
Hi Sam,
Thank you for taking the time to share your experience. We’re pleased Yeep! has made sending your Vinted parcels feel simple and straightforward.
Warmly,
Yeep! Team
Reply from Yeep!
Hi Pamela,
Thank you for taking the time to share your experience. We’re pleased the locker was straightforward to use and the location was convenient.
Warmly,
Yeep! Team
Had parcels delivered to the local Yeep…
Had parcels delivered to the local Yeep . Easy pick and no hassles.
Would highly recommend
24 July 2026
Unprompted review
Reply from Yeep!
Hi William,
Thank you for taking the time to share your experience. We’re pleased your collections have been easy and straightforward.
It’s great to hear you’d recommend Yeep! to others.
Warmly,
Yeep! Team
Incredibly convenient and efficient…
Incredibly convenient and efficient experience. Would use this service time and time again
28 July 2026
Unprompted review
Reply from Yeep!
Hi Cammy,
Thank you for taking the time to share your experience. We’re pleased the service made your parcel journey feel simple and convenient.
It’s great to hear you’d choose Yeep! again.
Warmly,
Yeep! Team
Returned my Vinted parcel
Returned my Vinted parcel, the lockers were quick and easy to use. Would definitely use again!
23 July 2026
Unprompted review
Reply from Yeep!
Hi Hannah,
Thank you for taking the time to share your experience. We’re pleased your return journey was smooth and straightforward.
It’s great to hear you’d use Yeep! again.
Warmly,
Yeep! Team
Perfect
Much improved service. Works just as well, if not better, than all of its competitors.
27 July 2026
Unprompted review
Reply from Yeep!
Hi Neil,
Thank you for taking the time to share your experience. We’re pleased to hear you’ve noticed the improvements and that your recent experience was a great one.
We really appreciate your feedback.
Warmly,
Yeep! Team
Perfect!
Works just as well as any of the competitors. Fast, reliable and easy to use! Will be using again!
29 July 2026
Unprompted review
Reply from Yeep!
Hi Scott,
Thank you for taking the time to share your experience. We’re pleased everything went smoothly and that you found the service straightforward and dependable.
It’s great to hear you’d use Yeep! again.
Warmly,
Yeep! Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.