Yeshershop 

I went to the trouble to look up what the word "Yesher" means. I found it means, apparently, either Upright or Israelite. What an abuse of a word! And what an abuse of your customers, and your employees, whoever you are, Yesher-Shop! You sent me an absolutely lousy, poorest quality bag, not at all usable, askew sewing, zip fraying, etc etc. I returned it 4 weeks ago, no reply and of course, guess what, no refund. I assume this bag was fabricated in a hurry, probably in a make shift factory, setting workers under high pressure at pathetic wages, shame on you! You are not doing your country any favour, whoever wherever you are. Everything about your website is misleading, and supporting small businesses like your is really a big mistake. Free returns? How - where? YOU have to live with your guilt, not me. Sleep well, if your God lets you!

Same story as others, bag arrived only after I complained to PayPal and I was very disappointed with the quality. My next mistake was to return it and ask for a refund. I haven’t received a refund or any acknowledgment and they don’t answer emails. Waste of money.

I ordered a bag that should have made into a backpack for a holiday. The delivery time was poor. The bag is poor. That customer service was atrocious. Couldn’t get it to convert the quality is poor. Frustrated not being able to get satisfaction. My holiday has gone now bag useless

Finally received my Aline bag 6 weeks after ordering, and then only after I threatened them. The bag’s ok but not worth the money and hassle. I blame myself though for buying something from a Facebook ad.
Never again!

If there were a zero I would vote,please do not use this site 6 weeks no goods,no acknowledgement,no answer to e mails. Save yourself a lot of hassle

Do not use this company. Very poor quality product. No returns information included. No response to emails. Cannot return nor obtain refund.

Complete scam.
Do not reply to questions. Have neither sent goods nor refunded money. PLEASE PLEASE DO NOT USE THIS WEBSITE.

Disgusting customer service, they have ignored my request for refund. Extremely poor quality product, NOT AS DESCRIBED. Please be very careful if dealing with this company, they only want your money. Apparently Moroccan company so cannot even get any help with Citizens Advice Consumer Helpline.

Awful, do not order anything from this company!!!!
They have not sent me a refund and I have sent over 30 emails.

I ordered 3 items on 26th January and no sign of them. I have contacted them by email 5 times but no reply. Wish I had read the reviews before ordering. Does anyone have a phone number?
Terrible service. They should be prevented from advertising on Facebook or anywhere.

My mum bought a bag from them and they delayed months for this item and they refused to communicate to her and eventually she threatened them that she would report them to the ombudsman and cancel the card payment and then they sent the item from Slough.

Its clear that its a shoddy outfit and that the quality of the item is very poor and not at all what one would expect online. For £26 i guess you get what you pay for, but the hassle this caused made sure that we never visit there ever again.

Bought 9ne of the bags that they’re advertising everywhere and what a disappointment, definitely not fit for purpose. The strap broke at th3 buckle so couldn’t fasten it to make into a backpack. Zip pocket wasn’t stitched up properly and was all frayed.
Complained to them and was asked to send photos which I did and they said they would forward them onto the appropriate department.
After numerous emails have still not had any response, I’ve heard nothing from them. Sent a message through their site and have had no response from that.
This is the first time I’ve ever complained about anything I’ve bought, but it was such a waste of money that I thought I had to.

It’s a scam.. took money but no goods received and they don’t answer emails

Don’t use this supplier ! I like a number of others have been ripped off. Yeshershop is quick to take your money but you never receive the items. A s##t company, steer well clear.

If only I had read these reviews before purchasing a bag. (All the reviews I have read refer to bags!). My experience seems to be standard - faulty bag, no return details etc. etc. NO RESPONSE. I shall check legal situation as clearly they should not be allowed to continue to trade. Celia Busby

Absolutely horrendous customer service. Bag arrived and was a completely different colour and design to the advertised photo. I was then told that I couldn't return my item as they don't accept returns. This is despite it saying clearly on their website that there is a 30 day free return guarantee! I was told by customer services that they would investigate my order and why I have been sent the wrong item. I've had no response for two months despite chasing. I won't be shopping here again!

Very unhappy, bags arrived but with no paperwork. I want to return both bags but cannot get a response from them about how to go about doing this.

I too wish that you could aware 'no stars'. More or less same experience as other people. As the tracking number did not contain any information regarding delivery, I contacted the Company to say that I wanted to cancel my order as the product had clearly not been shipped. Strangely enough, just after I sent that email, there was an update to say that 'Royal Mail had heard from the company that they were preparing the goods' so I contacted Yeshershop yet again to ask to cancel my order and provide a refund. Anna replied that 'be patient' the item was on its way. As I was so fed up with them, I said that once I had received the goods I would be sending them back for a full refund, and asked where I could find details on returing items. After about two weeks of sending email after email, I eventually got a response saying that they do not offer returns or refunds unless the item is faulty. I was also told that their returns policy was on the website, but, like other peoples' reviews I couldn't find any. There is a 'returns' address on the parcel I received. However, I shall not be returning since I know that I will not be provided a refund. Then Yeshershop will have another product to sell to someone else for profit. This company is an absolute disgrace and should not be allowed to continue to operate. By far the worst company I have ever had to deal with. Their, so called Customer Service, is an absolute joke.

Same experience as everyone else here. Rubbish company! Defective product, Aline bag with buckle on the wrong way. Has anyone found an address to return faulty products?

Very bad shop. Ordered items not received, no response at all at te mails I senr.
Don't buy here!