Yeshershop 

I have also ordered a bag on 24.01.2020, now 07.02.2020 no confirmation email or text and money taken off credit card on 24.01.2020 - tried the contact email address and still haven't heard anything - I am going to contact Facebook and inform them and also my credit card and get them to deal with this.

Ordered a bag on the 25th January, have not received it. Money was taken out of my bank account on the 27th, can’t find a contact no. Wish I had not ordered the bag and wish I had taken the time to read reviews, do not purchase anything from this website. HS

I would give this company no stars if I could. They are definitely to be avoided. There is no procedure for returns and refunds and they ignore your emails requesting advice. My bag arrived with a buckle attached the wrong way round, in my opinion a defective product. This is clearly a company who are trading under very shady standards. They take your money quickly enough and then ignore you. Please don't deal with them!!

Awful, ordered bag, been two weeks and no update on actual delivery date and won’t answer emails..... avoid....have requested a refund but no reply....

I bought a bag from them on the 29th December because it looks so good on the website, I received it a month later and the bag was a very poor quality. I sent an email to them and they refused to change it so I decided to use it .The first day the strap broke. I sent an e mail to the company as I now have a broken bag and I still waiting for a solution . I don't recommend to shop from them at all.
Very disappointed and really bad service.

Yeshershop what a very poor company it states clearly on the website Free Returns don't be fooled they have no intentions of refunding you any money. Even though its against the law. This company should be avoided at all costs. See the advert and decided to order an item was not what I was expecting £52.00 later I have a useless item and out of pocket companies like these should not be allowed to get a way with treating people like this. money making scumbags............

How I wish I had read these reviews :-(

If I could have done 0 stars I would have - exactly the same experience as the reviews below. Do not purchase anything from this website!!

Totally agree with the other reviews. Bag arrived late , nothing like description, poor quality, no response when trying to return. Would give minus stars if possible. Don't have anything to do with this company - a load of charlatans ! Wish I'd researched the company first

I ordered a bag the end of December and after emails regarding my order got an answer to say it had been sent even though I had been told it was sent almost 10 days ago. Then over a week after that still no bag. I then sent another email and received an answer many days later that told me to be patient!
Finally received my bag yesterday and what a load of garbage. It is nothing like it’s desc or photos.
Do not bother!

Can only echo the other reviews. Shocking service, very poor quality goods, impossible to get hold of anyone in customer service (if you can call it that). Feel foolish for being so duped.

I also bought two canvas bags on 20th December. It arrived this week but it’s really poor quality and it seems impossible to contact Yeshershop. Their stupid website states Free Returns but when you look closer, that’s not the case in the small print. A complete rip off and I also wish I had spent 30 seconds researching the company before buying the bag. That’s all it took to work out they are not who they say they are. Ugh.

Same experience as the other reviews. Goods not delivered, tracking does not work, they ignore all emails and correspondence.
Keep away from this company, we all can't be wrong!

My experience is exactly the same as all the others! Wish I'd read up on the company before ordering. I bought the rucksack via the Facebook link and paid £26.90 . Money was taken out of my account on 10th Jan- still no delivery to date. I have emailed them twice asking for an update, but they do not reply. Feel really let down - it's a lot of money to lose and it's upsetting.

I ordered a bag from this company on 29th Dec and like everyone else received RM tracking that didn't work. I chased by email and the bag arrived 3 weeks after ordering. Interestingly, the tracking is now live and shows the delivery date!
The bag is of poor quality and arrived too late, so I requested return instructions, only to be told, "Unfortunately, we do not accept returns or exchanges unless the item you purchased is defective.
We have all of our policies, sizing and quality info clearly stated on our web page. It is on both the actual product page and in our FAQ page in the bottom of the footer on each web page".

1. I cannot find their returns policy at all
2. I am entitled to return the goods for a full refund as I bought online and have requested this within 14 days of receiving the goods.

I have raised a dispute with Paypal and am waiting for a response from Yeshershop.

I wish I had read these reviews before purchasing and have learnt my lesson. I would advise against using this company.

I am in the sane situation and the reviews have answered the questions the company seem incapable of doing. My parcel has still not arrived and my RM number didn’t work. I have tried to cancel by email but am not hopeful. Please stay away from this company.

So I’m just about to write another bad review after a long list of bad reviews but I’m still going to take the time to do it.
This company is obviously not worth even one star to me until I get the bag I ordered. It’s misleading that they make you think everything’s in order by sending you confirmation straight away but with a false tracking number to make you think that it’s Royal Mail’s fault.
Having only just ‘Smelt a rat’ when I tried to investigate the problem I’ve realised some people are much further down the line than I am, so thanks for the reviews everybody and I hope to eventually get my sub-standard bag in about 4 more weeks time! If I don’t I’ll be claiming my money back, because although it’s not a huge amount, collectively they’re making a lot of money from misleading people.
No company who deal with the public in this way should be allowed to continue operating.

Similar experience as other reviewers. Nonexistent tracking number, Anna told me to wait patiently. I did however receive my order after four weeks. I was just about to write off the loss of money, and the embarrassment of being scammed on facebook. The bag is as expected and quite adequate as a large bag for travelling, with separate pockets for Kindle, phone and purse.
I have now found the same bag can be purchased on Amazon for upto £10 cheaper next day delivery.

DON’T USE THIS COMPANY/SITE
Shame I didn’t read the reviews before ordering! Money taken from my account the same day as I ordered the canvas backpack (18th December). Bag arrived eventually, after 6 weeks and is faulty. The strap has come away so it is useless. I emailed Customer Services last week and still have had no reply. Looking at previous reviews, I don’t think I will get any further with this so I am going to contact Pay Pal to report and hopefully get my money back. I repeat
DO NOT ORDER FROM THIS COMPANY. THEY ARE SCAMMERS!

Wish I could do a minus 5 * rating. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!! In December 2019, I ordered a lovely looking Aline bag, quality looked great and in the sale too at £26.90. 4 weeks later and I've received the said bag. It is absolutely awful, cheap, nasty and not the same as the one advertised. I've emailed them 3 times yet still no reply. The bag isn't worth £5 let alone the £26.90 I paid for it. That to me is a lot of money for a bag and I wouldn't mind paying it if it was the same as the one advertised. I feel totally ripped off and I'm so angry and annoyed. This company should be ashamed of themselves, there should be a law against it. Wish I'd have read the reviews prior to ordering!

I have had exactly the same experience. I will contact my bank tomorrow, clearly yeshershop are totally untrustworthy. I have emailed them 3 times and like others, I have had no response. I would not recommend this company to anyone. Don't purchase anything from this company.