Yodel by InPost Reviews 

Absolutely dreadful
They make no attempt to deliver and you have to wait over a week for a refund from supplier. Customer service just fobs you off.

Still not found the missing parcel and no useful suggestions from Yodel; they delivered to the wrong house sent a fuzzy picture on the wrong doorstep and refuse to do anything about it. Parcel not delivered and Yodel take no responsibility. Avoid at all costs reviews are either good because the parcel was delivered or bad because it was not and Yodel then ignore any comments about their deliveries. If they lose your parcel they give exactly the same useless advice: contact the sender????

My parcel arrived at Yeovil Wednesday 16th Sept and it has not moved in 5 days. The biggest joke is the slogan that says, "It's on the road, we'll deliver the parcel soon". Tried to get info from "Mat" the dumb AI assistant and "it" just tells me something I already know.
The parcel is coming from Temu so I have contacted them and recommended they use Royal Mail or Evri, never have issues like that with them.
22 Sept update: Finally out for delivery but to find out an ETA I have to install the silly InPost App which I refuse to do. I think Yodel's demise was when they teamed up with InPost.

100% Failure rate. On three occasions, with apparently three different drivers, over some 18 months, the same thing happens every time. ** Courier states they had attempted delivery but couldn't find the address. Strange, as it's a clearly marked town centre business, with a loading/delivery layby outside. *** On this latest farce I again went to the depot (60 mile round trip) where I spoke to a very helpful member of staff. The parcel had been put aside pending an 'Address Query', although their tracking system had not been updated for 3 days and still said it was out for delivery. No attempt had been made to contact me. Had I not gone in to the depot, (can't ring them - not possible - not allowed), the parcel would still have been sitting there just gathering dust. This firm are staggeringly inefficient: a delivery company who repeatedly don't deliver, in my personal experience. Not fit for purpose. Other courier companies have no difficulty delivering to the same address. Cost me a lot of time, money and running around. I refuse to use them, but can't stop my suppliers from doing so.

I am waiting for a delivery
It’s been three days since Yodel InPost told me it’s on the way
No sign of it
Tracker doesn’t work
The app doesn’t work
Impossible to contact the company as you get an AI bot that’s useless
This is a delivery company that should not be allowed to operate so I’ve contacted my MP to see what can be done
No stars!

If I could give no stars I would. If you live in mid Wales and your delivery centre is Nantgarw service centre. Good luck receiving your parcel. Last 4 parcels just have 'no one home' or 'sorry we missed you' for days on end. Useless.

Rubbish service. They’ve apparently been unable to deliver my parcel the last two days in a row, despite the fact that there’s been somebody home both days and we have a 24 hour concierge. Somebody’s lying!

Used to be brilliant as Yodel but since it changed to InPost they claim they have an 'address issue' and can I have it delivered to a locker. The real reason is incompetence, laziness or inefficiency. They want us all to use locker drop off so invent the 'address issue'. I am disabled and it causes me real problems but that they don't care about. In future if the carrier is InPost then I am not buying. If we all boycott their slovenly service the sooner they'll improve...or go under.

Single worst courier in the UK, worse than Royal Mail by far, these people should not deliver anything, avoid like the plague!!
Unbelievable customer contempt.

Very disappointing experience with Yodel Nantgarw.
My parcel had already been taken back to the depot after two unsuccessful delivery attempts. What was particularly frustrating was that the driver did not appear to consider leaving it in the safe place by my home, where other delivery companies regularly leave parcels, and I had also provided a neighbour as an alternative delivery option.
I therefore had to make a special journey to Nantgarw to collect it myself.
When I arrived, I followed the sign saying “Please ring once and wait patiently.” I rang and waited. After around 15 minutes, I had to stop other members of staff and ask for help. They called for someone several times and eventually had to phone the person responsible. In total, I waited around 20 minutes before somebody finally came to deal with my collection.
To be fair, the gentleman who eventually served me was polite, friendly and helpful, and I have no complaint about the way he treated me once he arrived. I explained the delivery problems to him and he said he would look into which driver had been responsible.
My complaint is about the overall service: two failed delivery attempts, alternative delivery options apparently not being used, having to travel to the depot myself, and then waiting around 20 minutes before being attended to despite other staff trying repeatedly to get assistance.
A very frustrating experience that could have been avoided at several stages.

Awful Courier. Ordered a item on line and seller sent it through Yodel. Courier delived parcel but did'nt bother to knock on door, just threw parcel into back garden over a 6 foot fence leaving it open to the elements. The item was damaged and had to be replaced.
This is not first time courier has done this, even though we are in.
I have tried to contact Yodel to get courier to knock, and or, leave parcel in front porch but iit is impossible to contact them, they just put you through to a virtual asst.that cannot help.

I really don't understand the point of a delivery company who say your parcel has been delivered but don't even bother to deliver it to the right address! I received an email to say the item was delivered but it was not in my letter box or with a neighbor. There was no correspondence to say it had been delivered elsewhere or left in a safe place. I managed to track it down to a local business through a post on Facebook but really are we meant to be psychic with our packages now or have a scavenger hunt to find where it has actually been delivered too. Ridiculous

I always dread it after ordering from a company then find out the courier is yodel(some arent too bad(hence 3stars) ,but when you have specified a 'safe place' that does not mean just dump my microwave by the front door for the whole world walking by to steal!! My bell hadnt even finished ringing when i answered the door n he had already gone! Sort it out

If I could give no stars I would, been waiting on a delivery from MyPicture.co.uk who aren't being very helpful either, 4 days now they've said attempted delivery which clearly there has been no attempt they've given me the usual cr*p that they understand my frustration and it will be out for delivery today so their time slot today never materialised only for them to say they are having difficulty finding my address, can they not afford sat navs? And how do every other delivery company find my address which is on a main road, so what do they do all day, just drive around getting their milage in, then take eveyones parcels home with them ?

I've been nailed. Lost my expensive multivitamnin tablets. They sent an email saying "Nailed it" and "We've delivered your pracel to your neighbour at No 23 - except there is no No 23 in our street. It did not go to No 17 next door. I never saw their email. It had gone in to spam. Now I've got to wait while the supplier takes up the issue with Yodel.

Delivery from China left against my front door on a public footpath,and not in my safe and secure place, went missing. Inpost said I have to take it up with Aliexpress? For the last 4 weeks I have been too and fro with both companies {"try sorting with a Chinese chatbox"} wasted several hours on phone calls and online, I gave up in the end.

This lot are not worth one star, if I only wish I could give them zero. There drivers are too stupid to follow simple & very clear instructions. The driver also gave the excuse it was his first time delivering to me. That is not an excuse not to follow instructions. Outside my house there is a pull off which is used by some delivery drivers. It also has a garden gate into the garden. On the gate is this notice '' All Delivery Drivers Including EVRI, YODEL/IN POST etc Please Follow Instructions on The Front Door Exactly.'' Then on my front door is this notice ''DELIVERY DRIVERS. PLEASE RING THE DOOR BELL FOR SEVERAL SECONDS & KNOCK LOUDLY, USING THE DOOR KNOCKER, TO MAKE SURE WE HEAR YOU AND PLEASE GIVE US TIME TO ANSWER. ONLY IF THERE IS NO ANSWER THEN PLEASE LEAVE THE ITEMS IN THE BLACK BOX BEHIND THE YELLOW GARDEN GATE AT THE END OF THIS HOUSE TO YOUR RIGHT. THANK YOU VERY MUCH.'' Then on a side door in the garden is this notice ''Please Do Not Leave Parcels or Packages Outside This Door. Leave Them, As Instructed, in The Black Box by The Garden Gate'' Which door did the delivery driver come too? The side door in the garden. But as they say, if you pay peanuts you get monkeys.

YODEL is not woryh the one star,have failed to deliver 3 days in a row,tried to deliver at 11.30pm but we are a business park that closes at 5pm,driver lied saying left in porch we dont have a porch,tried to chase up progress but was dealing with a bott that needs a reboot,have told them to return all my parcels back to sender [china}
Come back EVRI you are great.

Another company that offers the world and gives nowt.
A delivery time would be nice.... Muppets.
Enjoy ur 1 star.
Just stick with Amazon.

They steal content and reseal parcels. Never use Yodel now InPost!!!!