Yoho MobileReviews 

284
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Couldn't sign-up for any plans. Website was buggy and has some hardcore fingerprinting. SMS verification doesn't work despite the available option. Popup message says it's not available. Yoho wants m... See more

Company replied

Rated 5 out of 5 stars

Yohomobile’s e-sim worked well for me, perfect for solo travelers, providing reliable connectivity and easy plan management through their app. Good price and excellent Support. Edit: now you can even... See more

Rated 5 out of 5 stars

I arrived in Japan and the eSIM did not work even though I scanned the QR code and followed the instructions carefully. Using the airport WiFi I contacted Yoho Mobile's WhatsApp support. The support s... See more

Rated 5 out of 5 stars

Arrived at Sydney and couldn't get my mobile on esim to work. Contact yoho helpline and got my issue resolved. I have experience with many Tesco and none come across as yoho support which give clear... See more

Company details

  1. Mobile network operator
  2. Telecommunications service provider
  3. Travel deals

About Yoho Mobile

Written by the company

Yoho Mobile provide overseas data communication service that allows you to purchase and use eSIMs from 195 countries around the world.

Troublesome procedures and settings in foreign languages ​​are unnecessary. cheaper than rental wifi, and easier to use the internet overseas than sim purchased locally.

100% Money-Back Guarantee

If your eSIM doesn't work, we will return your money.
eSIM data plans are a new technology, and we want everyone to try it, but we know that it can be complicated. That's why we stand by our 100% Money-Back Guarantee: if you can't use our service, or our eSIM data plans don't work for you, we will return 100% of your payment. Simple as that.

Contact info

3.4

Average

TrustScore 3.5 out of 5

284 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(284)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Issue with eSIM/troubleshooting/refund process

Their eSIM does not work during my recent travel to Malaysia. Their customer support tried to resolve my issue but was not successful, which wasted my 1 whole day. Told me to submit my issue and refund request via email, but insisted to update me via their customer support chat channel that does not have any notification send, and I need to keep going to that channel daily to check on status instead of via email or a call, which is absolute absurd. Terms & Condition of refund done up to 10 days, but now is more than 16 days and nothing done. No phone to call too, so unable to escalate my issue

17 November 2024
Unprompted review
Rated 3 out of 5 stars

Two eSIMs both didn’t work on arrival

have been a customer since 2023, before their web redesign. The app and website are a bit worse now, but I do like being able to order a sim for a custom amount of days/GB. Sadly when I did this it didn’t work when I arrived in the new country. So I’m a bit hesitant to order it again.

The customer support did refund me after a few emails back and forth, so this was OK.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. Landed in Germany, eSIM wasn’t working. Within minutes, support helped and it ran smoothly. No issues with data connection from Germany to Spain

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Swift support from the troubleshooting…

Swift support from the troubleshooting team had me up and running with data in minutes. When I first landed in the airport my esim wasn't working. I went through the troubleshooting steps and still couldn't get it to work. Then I used my WiFi to speak with customer services and they were very quick to help me. I will use Yoho again

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Affordable and Convenient

I was a bit skeptical at first, but Yoho Mobile really delivered! I bought an eSIM for my trip to Italy, and it worked like a charm. The prices were way better than what I found for local SIMs or Wi-Fi rentals. I loved being able to stay connected without breaking the bank. Definitely worth considering for your next adventure!

3 October 2024
Rated 5 out of 5 stars

A Surprisingly Fun Experience

At first, I was skeptical about using an eSIM service for overseas data communication, but Yoho Mobile won me over. The process of setting up the eSIM was smooth, and I found the interface charmingly quirky. The data speeds were impressive, allowing me to stay connected without breaking the bank. I even found myself looking forward to using their service on my next trip. Yoho Mobile has turned an everyday task into a surprisingly enjoyable experience

10 August 2024
Rated 5 out of 5 stars

A Simple Solution for Worldwide Connectivity

As a traveler who often finds themselves in data-starved situations, I'm always on the lookout for solutions that make staying connected easier. Yoho Mobile's eSIM service is exactly that. The setup process was a breeze, and I was up and running in no time. The coverage was reliable, and I appreciated the cost savings compared to traditional SIM cards and rental Wi-Fi devices. Yoho Mobile has earned a permanent spot in my travel essentials arsenal.

9 August 2024
Rated 5 out of 5 stars

The Best Kept Secret in Global Data Connectivity

I recently discovered Yoho Mobile and have been using their eSIM services for my international trips. The convenience and ease of use have been outstanding, and I wish I had known about them years ago! The coverage is excellent, and I no longer need to worry about finding a local SIM card or dealing with rental Wi-Fi devices. The competitive pricing is just the icing on the cake. Yoho Mobile is a game-changer for global travelers

17 August 2024
Rated 5 out of 5 stars

The Future of Travel Connectivity

I've been using Yoho Mobile's eSIM services for the past few months, and it's clear that this is the future of travel connectivity. The seamless integration and worldwide coverage have saved me time and frustration during my trips abroad. Not to mention, the competitive pricing compared to traditional SIM cards and rental Wi-Fi solutions. I'm looking forward to seeing how Yoho Mobile continues to innovate in the years to come

13 July 2024
Rated 5 out of 5 stars

A life-saver for the Digital Nomad

As a digital nomad, I've tried my fair share of international data solutions. Yoho Mobile's eSIM technology is hands-down the most convenient option I've encountered. The ease of setup and consistent coverage in over 195 countries have been a true lifesaver on my worldwide adventures. The company's 100% Money-Back Guarantee also gives me peace of mind, knowing I can always get a refund if something goes wrong

16 August 2024
Rated 5 out of 5 stars

Yoho Mobile's wide range of carrier…

Yoho Mobile's wide range of carrier partners made it easy for me to stay connected while traveling. I appreciated the competitive pricing and hassle-free experience of using their services

26 July 2024
Rated 5 out of 5 stars

Seamless connectivity

The seamless connectivity allowed me to stay connected with friends and family without any interruptions. The customer service was also top-notch, providing assistance whenever I needed it. Definitely a game-changer for travelers

4 July 2024
Rated 1 out of 5 stars

Unresponsive

I got an unlimited data plan. After 2 weeks, I lost internet. I wrote to them and the issue was fixed promptly. Service worked a week & failed again. I wrote and it was fixed. Again after another week. I renewed for another month, and after 3 days (literally), no internet again. I wrote, providing data, screenshots (apn settings, roaming, etc), & got no reply. I sent maybe 10 emails and they ghosted me. So I paid 30 days unlimited internet and was able to use it for 3. Since they didn't fix the issue, I asked for a refund. No reply either. Terrible customer service, dishonest company, STAY CLEAR

11 February 2024
Unprompted review

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