YorkTest Laboratories Reviews 162

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its insightful results, which have helped many identify food sensitivities and make significant improvements to their health. The testing process is frequently described as easy to use and convenient, providing clear and understandable reports. Reviewers also highlight the exceptional customer service, noting the staff's helpfulness, prompt responses, and professional demeanor. The included nutritionist consultations are highly valued, with many people finding the advice and guidance provided to be incredibly beneficial for implementing dietary changes and understanding their results. However, some customers reported initial difficulties reaching customer service, though these issues were eventually resolved efficiently. Additionally, a few individuals mentioned that the dietician did not provide a personalized plan, and one customer noted that a known allergy was not detected by the test.

What people talk about most

Product

Consumers find the product to be highly beneficial for identifying food sensitivities and intolerances. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of the... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being knowledgeable,... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the tests offered, finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They gave us a free nutritionist consultation with our child’s allergy test which is so helpful considering we need to change her diet completely. We discovered her high reactivity to cows milk, wheat... See more

Company replied

Rated 5 out of 5 stars

I can’t fault this company, I had a lot of itching and discomfort and thought maybe worth doing a test. Never really thinking I had an intolerance. They tested 200 things and I have milk intolerance.... See more

Company replied

Rated 5 out of 5 stars

I've had a theory on what my body may not tolerate, so to see my results & confirm my suspicions while also clarifying additional problem foods was extremely eye opening. The test was easy to... See more

Company replied

Rated 5 out of 5 stars

My son has had digestive issues since he was 3. He has been evaluated by GI specialists, an allergist, his pediatrician; no resolution. I heard about York Test from a colleague and decided that thi... See more

Company replied


Company details

Written by the company

Leading home to lab food sensitivity and allergy testing company. YorkTest is an award winning food sensitivity testing laboratory with over 42 years of experience with after care expert nutritionist support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Discovered allergies I did not…

Discovered allergies I did not previously know I had. Ranked by sensitivity which was very insightful. Reccomend especially in usage for diet

10 May 2024
Unprompted review
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Reply from YorkTest Laboratories

Hi Isaiah, thank you for your 5-star review!

Rated 5 out of 5 stars

Super Convenient Food Sensitivity Test from Yorktest!

I can't express how thrilled I am with Yorktest’s at-home food sensitivity test! Living in a rural area, getting specialized health services can be a hassle, but Yorktest made it a breeze. The test kit arrived right at my doorstep, and the instructions were so clear and easy to follow. Collecting my sample was simple, and I quickly sent it back without any fuss.

What blew me away was how fast I got my results via email! The detailed report pinpointed my food sensitivities, and I immediately started an elimination diet. The results were amazing! I’ve drastically reduced my seasonal allergies and have been able to fully enjoy the summer and fall seasons without the usual discomfort.

Yorktest has truly been a game-changer for my health. If you’re looking for a reliable, quick, and easy way to identify food sensitivities, especially if you live in a remote area, I highly recommend Yorktest. Their service is top-notch, and the results have made a world of difference for me.

8 July 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Tinsley, thank you for your 5-star review!

Rated 1 out of 5 stars

Waste of money !!

Waste of money !!! I’m gluten intolerant and this did not flag up !! Only lemons which was borderline ???
The money you pay is not worth it
I don’t think this test is real
I was diagnosed with gluten intolerance 4 years ago this text said it was ok to eat wheat 😡

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Great test. Helped answer so many of my health questions. What I thought was just digestion problems associated with getting older turned out to be food sensitivities. Happier guts await you.🙂

Testing was thorough, accurate and fast. This is my second test in two years. I had a list of foods wrote on a sticky note that I thought were bothering me and the test results matched that list perfectly. After removing some foods from my diet, my health feels great. Good job to everyone!

22 May 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience!

We had a great experience! We ordered a test for our 2 year old daughter to see which foods might be adding to her inflammation. The process was easy and we received results quickly! We also loved the free 30 minute consultation about her results.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

REPORT IS NOT WORTH THE PAPER IT'S PRINTED ON - INACCURATE BEYOND BELIEF!

Weekend - Purchased a package for Premium Food Intolerance Test and Food and Environment Allergy Test.

The purpose of having these tests was to find out if I have any further allergies than those already detected by my GP and Respiratory Consultant by blood tests which involved many vials being collected.

Wednesday- Packs arrived - satisfied.

Thursday - Blood collection was painless and were posted - satisfied.

Monday - Premium Food Intolerance Test results were available - None Detected!

Tuesday - Food and Environment Allergy Test results were available - 3 Foods (Hazlenut, Egg White and Tomato) and 7 Environmental (Inc Timothy Grass, Dust and Ragweed)

Following a misdiagnosis dating back over 40 years ago I have recently been diagnosed with Atopic Asthma (Allergies).

These tests have failed to detect the existing allergies - Foods are Bananas, Cucumber and Tomatoes which make my lips swell, go blood red and feel red raw. Peanuts cause a severe allergic reaction which makes me violently cough, I end up with my elbows on my bent knees, try to cough out a 'ghost' from my lungs and I can feel my throat closing like it's clogged with a web. I do not have to consume Peanuts to be suffer the above. Airbourne from Trail Mix Sampling or a fellow passenger on Public Transport. This test puts Peanuts as Zero!

I am severely allergic to Dust Particles, Grass/Tree/Weed Pollens and Mould Spores. Whilst some of these were picked up it is disappointing.

Tests which are not accurate and worthless and misleading and a total waste of time and money.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Not sure how accurate this lab is

Not sure how accurate this lab is...I took the premium test because there were several things it included that I have not yet been tested for that I'm suspicious of and eat on a regular basis. I have previously taken 2 tests with EverlyWell and it confirmed several foods that I am highly intolerant too, most nightshades, sunflower, and garlic, among others. However, they didn't even register on this test as being abnormal. The 2 things that came back as "highly reactive" I've never had an issue with. Save your money.

UPDATE: My previous test was within the last month. No changes in antibodies would have occurred that quickly.

2 April 2024
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

YorkTest have a heritage of over 40 years. We believe it’s important to only use an accredited laboratory with expertise in food sensitivity testing, such as YorkTest Laboratories. YorkTest use a proprietary formulation during the ELISA (enzyme linked immunosorbent assay) test, which measure all 4 subtypes of IgG (some providers only measure IgG4).

Sensitivities can change, as you have taken a Food Sensitivity Test previously you will have excluded the foods which you are sensitive to. This means that when the elimination diet is executed correctly the antibodies will leave the body and the gut will heal. Therefore, we are not surprised to hear that your results are different from a previous test taken. Our team can help with the understanding of this alongside our NANP Nutritional Therapists who can provide expert support on your results and address your symptoms.

Our team will continue to try and contact you. If you would like to contact us our number is 1-844 533 2724 or email client.support@yorktest.com.

Rated 1 out of 5 stars

Unreliable IgG test - BUYER beware

My experience with YorkTest's IgG food sensitivity test was abysmal. Nearly 90% of the tested ingredients scored an absurd 0 out of 100, while the rest barely reached 5, with no sensitivity found across 200 tested ingredients!! This glaring discrepancy suggests big incompetence in their testing procedures.

Customer service's dismissive response to my inquiries, brushing off the results as "normal" without any scientific backing, was appalling. They refused both a refund and retesting, displaying a callous disregard for accountability.

As a molecular biochemist, over 10 years with multiple research publication as first author, I am astounded by the ludicrous outcomes. Known ingredients like cow’s milk, yeast and gluten (my “trigger” food) miraculously appeared as non-sensitive, with laughable excuses (e.g. you probably having less diary in your diet) provided instead of substantive explanations.

They refuse to answer me when I asked what negative and positive control they use in their tests!! They just reply with a vague answer “we use quality control tests”. In science is normal that a test/experiment fails and need to be repeated. And no shortcuts!

It's evident that YorkTest lacks integrity, likely due to shoddy lab practices or sample mishandling. External oversight by FDA is urgently needed to expose their potential deceitful practices. Consistently skewed results among clients, especially regarding common allergens, only fuel suspicions of their potential dishonesty.

Don't waste your time or money on YorkTest's deceitful services and continue to make them rich. Avoid them at all costs!

19 February 2024
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

Hi Francesco, thank you for your review and your purchase of the Premium Food Sensitivity Test (USA)

YorkTest have been testing food sensitivities for over 40 years and have helped thousands of customers overcome their symptoms by taking the Premium Food Sensitivity Test and supporting individuals via our expert team of NANP Nutritional Therapists.

We believe it’s important to only use an accredited laboratory with expertise in food sensitivity testing, such as YorkTest Laboratories. YorkTest use a proprietary formulation during the ELISA (enzyme linked immunosorbent assay) test, which measure all 4 subtypes of IgG (some providers only measure IgG4).

The results can often come as a surprise and not specifically what the customer is expecting. There are a couple of reasons for this:

- The individual has convinced themselves that a specific food is causing the issue. It can take up to 72 hours for a reaction to show in the body. This is the main reason as to why a customer takes a Food Intolerance Test as pinpointing the foods without a test can be extremely difficult.

-YorkTest test the IgG antibody to detect a food sensitivity, if a person is experiencing an IgG reaction, YorkTest will detect this. A person can suffer with other reactions such as lactose intolerance, an IgA reaction or an IgE reaction.

- Many foods contain hidden ingredients which the customer has not considered.

During our conversation yesterday, you made our team aware that you had taken a Food Sensitivity test previously and had a reaction to milk, which you initially eliminated and then significantly reduced in your diet.

As a molecular biochemist you will be aware that when a person has a food sensitivity, elimination gives the gut time to heal, often enabling the individual to consume their trigger foods once again. The ingredients which you mention, cow’s milk, yeast and gluten did return a score of an acceptable level which shows the great work you have done with your elimination.

Our team have offered a free of charge consultation with our NANP registered Nutritional Therapist Team, we are sorry that you did not want to take this however if you do change your mind, please do contact us on 1-844-533-2724 and we shall ensure this is booked promptly for you. We would really like to support you further on your health and wellbeing journey and help you address your symptoms.

Best Wishes
YorkTest

Rated 1 out of 5 stars

Don’t waste your money

About two months ago I did a comprehensive food sensitivity test through my PCP where they drew my blood in a lab and sent it for testing. It came back with a number of food sensitivities. I decided to retest with YorkTest two months later, and it came back with only 2 food sensitivities, that never even showed up on the original test my doctor performed. Apparently I had no other food sensitivities even though I still feel sick when eating certain foods. The foods that have been the biggest offenders for me, according to this test, I have zero sensitivities to. It doesn’t make sense which makes me believe this is a waste of time and money.

14 February 2024
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

A.H thank you for your feedback, we have asked Trustpilot for your contact information so we can verify your order and contact you to discuss.

YorkTest have a heritage of over 40 years. We believe it’s important to only use an accredited laboratory with expertise in food sensitivity testing, such as YorkTest Laboratories. YorkTest use a proprietary formulation during the ELISA (enzyme linked immunosorbent assay) test, which measure all 4 subtypes of IgG (some providers only measure IgG4).

It can be a surprise to learn which foods ae causing your symptoms, it takes up to 72 hours for symptoms to show after consumption, therefore an individual can think they are sensitive to one food when it is another. YorkTest have a fantastic team of NANP Nutritional Therapists who can support you with your results and your elimination diet.

Once a person has received their results, full commitment to the results and a full elimination diet is required to feel improvements. 3 out of 4 people who have taken a YorkTest, report significant improvements within 3 weeks.

We look for-ward to supporting you further, if you would like to call us 1-844-533-2724 or client.support@yorktest.com

Best Wishes
YorkTest

Rated 5 out of 5 stars

I had been having issues for years and…

I had been having issues for years and none of my doctors could figure out what it was. But luckily I heard about the yorktest. It absolutely changed my life since I didn’t realize I had so many allergies/intolerance. Their team is so helpful and truly want to see you get better. Would highly recommend!!

3 January 2024
Unprompted review
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Reply from YorkTest Laboratories

Hi Lauren, we are delighted to receive your feedback because of taking the YorkTest Premium Food Sensitivity Test.

If you would like to recommend YorkTest to a friend or family member, we have a fabulous referral scheme, you will receive $20 Amazon voucher for every referral. For more information, please contact our team at client.support@yorktest.com or tel 1-844 533 2724.

Best Wishes
YorkTest

Rated 5 out of 5 stars

The York Food Sensitivity Test gave me…

The York Food Sensitivity Test gave me the accurate knowledge of trigger foods that I needed to eliminate from my diet. I acted quickly, and within days my face rash cleared, my diarrhea ceased, stomach discomfort was gone. Over the months I have lost twenty-five pounds and maintained that loss - leaving me at the ideal BMI for a man my age and height. My blood pressure is the lowest it has been in years. My doctor is thrilled, as am I!

28 November 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Eric, thank you for your fantastic feedback and your 5-star review!

Rated 5 out of 5 stars

Easy steps, helpful staff

The test was easy to take and the staff has been very responsive and helpful. My test results were a lot to take in and the consult discussed with me how to do the elimination diet to heal my body and then reintroduce the foods. We discussed options and replacements, she was very informative.

10 November 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Rebekah, thank you for your 5-star review! We are delighted to hear your feedback.

Best Wishes
YorkTest

Rated 1 out of 5 stars

Disappointing

No helpful results. I have symptoms after specific foods which I deliberately ate before test. None came up. No test for palm which produces an itchy rash. Very disappointing. Waste of money.
Review then threatened with removal as YorkTest wanted contact details which of course they have as witnessed by email and phone contacts.
NHS blood tests had already found IgG reaction but could not specify food. Knowledge gained through years of elimination- dairy (even lactose free) produces loose bowels, soya causes water retention, palm produces itch rash. None of these showed up on the YorkTest. So a week of discomfort before test and no helpful results for me.

25 October 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Anne- Leigh, thank you for your review, our team have attempted to contact you, we are sorry we have not been able to reach you. Please may you contact us on 1-844 533 2724 or client.support@yorktest.com.

Best Wishes
YorkTest

Rated 5 out of 5 stars

So happy!!!

I have IBS . . . and am in pain most of the time. I decided to try a food sensitivity test. That's when I found a few. I settled on York because it offer the most foods tested for the best price. It takes a few weeks, but it was worth it. I had no idea the foods that were causing so much trouble . . . as of now, I spend most days pain free. The test from York is worth every cent! It literally changed my life for the better! I send a sincere thank you to everyone at York and would highly recommend their services. Just a great company!

12 August 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Susan, thank you for your 5-star review!

Rated 5 out of 5 stars

So informative and helpful

Very easy to follow instructions. Prompt turnaround time (I am in the US). Very easy to read results that made sense. I forgot that it came with a free personal consultation with a specialist and they called to remind me and make sure I got it scheduled. The specialist was very helpful and really highlighted things I had missed or not fully understood. It’s already making a big difference. My gut issues have started to abate and I feel as though, with this information, I am going to be heading down a good path. It helped me understand why wine, for example, was causing me to feel so awful even after 1 glass. I have recommended this test to my parents as well.

26 June 2023
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

Hi Kristen, thank you for your 5-star review! We are delighted to receive your feedback.

If you would like to refer any friends or family members to YorkTest, please contact the YorkTest Customer Service Team at client.support@yorktest.com as you will receive $20 Amazon voucher for each referral.

Best Wishes
YorkTest

Rated 1 out of 5 stars

SCAM! Sent in sample, told to pay $50 more, biohazard returned to me!

I purchased the CVS York Test in a store. I had to use a painful slicing lancet and provide a good amount of blood. I sent the kit in with the mailing envelop provided. I got an email telling me they believe I had purchased this online and that it "might be expired", for apparently no reason at all. They suggested I go to the website and pay a further $50 to purchase another test. I immediately attempted to get assistance through phone, but no one ever answers or returns messages. I emailed them and told them I didn't understand why they thought it was expired because there had been no expiration dates on anything. I asked to be provided with pictures that showed the items I sent were expired. I asked them to get someone to help me before my sample expired. I told them I bought this in a store (and had a receipt to prove it!) and this seemed like a scam.

They refused to contact me at all and today I received the sample I suffered and bled for, returned to me in the mail! Is that not illegal for a lab to send back biohazard to a customer in the mail? They discarded me as they discarded my sample.

I've reported this to the BBB through the US address they claim. The BBB can not find them as a registered business so you can't get help.

Update 3/30/23: In reply to the response: Your company chose to contract with CVS pharmacies to sell this product directly. If you had a problem you should have taken this up with them. I bought your test in a store and used it in good faith.

Flagging this review as "harmful or illegal" to keep it from being viewable also didn't do much for customer relations. You lied so people wouldn't see it. Luckily I checked in and saw what you did and contacted Trustpilot to get it resolved. I wonder how many other negative reviews were similarly flagged and kept from public view since the reviewer isn't notified of the flagging, and would only know if they took the time to come and check on their review.

4 March 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Erin, thank you for your 1-star review. I am afraid we do not accept samples purchased from unauthorised sellers online. YorkTest therefore have offered a really generous discount to ensure that you could proceed with the very best testing at a reduced price. We are sorry that you are not happy with this.

We wish you all the best with your health and wellbeing journey and we would be delighted to welcome you to YorkTest as a direct customer in the future.

Best Wishes
YorkTest

Rated 5 out of 5 stars

Fast and simple, friendly service

Tests came in the mail quickly, very easy to use and instructions were simple. It took 10-14ish days for the lab to receive the tests (since they are based in the UK) but my results became available the next day, same with my husbands. Customer service has been prompt and friendly…I requested an itemized receipt for my HSA and I got it the next day. I also called on a separate note and Simon who took my call was very friendly and helpful. I ordered 2 more tests from them for my father and brother. I would recommend the company to anyone

27 February 2023
Unprompted review
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Reply from YorkTest Laboratories

Hi Carly, thank you for your 5-star review!

Rated 1 out of 5 stars

Very upset because I was so excited to…

Very upset because I was so excited to find out if the problems my daughter and I have were due to food issues.
Yesterday I received the tests and when we went to register the website was too busy (so it said). Today the website says my credentials are forbidden - in three different browsers and two different IP addresses. I've emailed customer service twice - NOTHING.

14 February 2023
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

Hi LC, thank you for your feedback. As we have communicated to you yesterday you were unfortunately using the wrong link to the customer wellness hub.

The USA Customer Wellness Hub link can be found here for future reference: https://wellnesshub.yorktest.com/us

I can see that you have now registered your tests on the correct link. We look forward to receiving your samples and providing you with the very best testing, results and aftercare.

If you would like to contact YorkTest Customer Service Team please contact us on 1-844 533 2724 or email client.support@yorktest.com

Best Wishes
YorkTest

Rated 5 out of 5 stars

Since 2006

Since 2006, I was made aware of the Yorktest I have probably suggested over 100 people to take it. My son 16 years age at the time, Christopher had had years of migraines,skin problems His adenoids taken out at age 4, two sinus surgeries by the age of six. He had had a many allergy test before, and nothing has really shown up. The years that we lived in. Singapore were great years for him because he was mostly on a rice and chicken diet. We were transferred to England, which changed his diet to more dairy and wheat. We spent the next five years inhell with him 2001-2006. While in England, he lost 10 weeks out on the couch because of his migraines. Since his allergy tests came back negative they decide it was a psychological problem, because when you traveled so much because of ex-pats assignments. But an old friend from Singapore told me about this great test called York Test. Once we identified his allergies, which were basically Wheat and Dairy. He thrived we had moved back to the states. His testing scores were great but his school GPA was very low due to his illness. At the end the day he was able to get into Texas A&M and earn a aerospace engineer degree, but without New York test that would’ve not been possible since then, my husband myself, my daughter, my sister have all taken New York test and has greatly improved our lives. I kept saying that the his problem started when I stopped breast-feeding and no doctor would ever listen to me, but that was because I was putting wheat and dairy in his mouth. I wish I had put stock into this company. It delivers what is promised.

25 January 2023
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

Hi Carol, thank you for your 5-star review! We are delighted to hear your feedback and we look forward to supporting you further with your Health and Wellbeing journey.

Best Wishes
YorkTest

Rated 1 out of 5 stars

this place is a scam

this place is a scam. they took my money. they even sent me my kit but the ID code is no good. ive tried to call but phone number is to the UK so i can NOT call from the US. ive tried emailing them and nothing back. DO NOT get this kit from them!!!

15 December 2022
Unprompted review
YorkTest Laboratories logo

Reply from YorkTest Laboratories

Hi Kris, thank you for your feedback, I am sorry you are unable to register your test. Please may we check you are logging into the USA Customer Wellness Hub https://wellnesshub.yorktest.com/us

Once you have input your test ID please press 'enter' and your kit will register.

We have asked Trustpilot for more information from you so our Customer Service Team can contact you, each customer is incredibly important to us, we will ensure you are completely happy with your purchase and your journey. Our customer service number is 1-844 533 2724 or please email client.support@yorktest.com

Best Wishes
YorkTest

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