United Kingdom
Review of Lloyds Cardnet
Anisah Akram who I spoke to was really helpful , polite and professional. My new equipment arrived when stated
Reply from Lloyds Cardnet
Hello Steve,
Thank you for your review and positive feedback. I will share this with Anisah.
Kind Regards,
Carmen Lazar – Lloyds Bank Cardnet
Review of DPD UK
Review of XLN
Tried to ring @4pm friday to report phone line fault, got no answer. used online service said some one would come back to me within 2 hours - nothing - tried calling all numbers saturday - now shut !! emailed and the info said it was open saturday morning and someone would come back to me within 30 mins . Managed to get a very helpful gentleman who said , no point using on line system!! i said ' but I cant get through on the phone' he said ' i know ' !!. he reported my problem and I am awaiting Openreach to get in touch . I have a busy company that needs its phone lines and credit card machine. Not good enough service from XLN !!!
Reply from XLN
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to to deliver exceptional customer service and have located your account to investigate your review further.
Thanks, The XLN Team
Review of Power Tools UK
Very helpful on the phone and the product turned up earlier than stated which is great.
Many thanks for the information about registering for additional warranty. just registered the products.
Reply from Power Tools UK
Dear Steve: I am pleased to get feedback that the guys on technical sales were able to assist you before purchasing, we feel it is very important that potential customers receive all the guidance needed to buy with confidence knowing that the machine will actually do the job intended, saving both of us hassle and problems following delivery, we much prefer to get it right first time round.
Can I take this opportunity to remind you of the excellent extended free of charge warranty scheme offered by the manufacturer, however to take advantage of this cover you must register the purchase as we are unable to do this on your behalf. I show detail of how to go about claiming the extra cover for your tools should it have slipped your mind.
"All DeWALT Power Tools are supplied with an automatic 12 month industrial warranty covered by the merchant, in this case Power Tools UK. The manufacturer offers to extend this warranty out to 3 years overall for most corded and cordless individual DeWALT machines and machine bodies in the range, at this time extended warranty does not cover DeWALT batteries, chargers and some fastening tools. To take advantage of this cover THE CUSTOMER MUST REGISTER THEIR PURCHASE ON-LINE WITH DEWALT WITHIN 28 DAYS OF INVOICE AT http://mydewalt.dewalt.co.uk/3/. Power Tools UK are unable to assist with registration as DeWALT insist that the customer register individual tools directly with the manufacturer to receive the F.O.C. extended DeWALT warranty"
I look forward to being able to serve the next time you have a requirement for power tools or accessories, can I suggest adding our website www.PowerToolsUK.co.uk to your desktop for easy quick gateway reference in the future
(Don't miss the 28 day registration from INVOICE DATE window if you wish to take advantage of the extended free of charge warranty for your machine)
Regards
Lumsden
Managing Director
Power Tools UK
