Frank Mcnulty

This has been an unmitigated disaster from start to finish. This is not only the local dealerships responsibility it also extends to Nissan group for a total failure to communicate either with the dealership or me as the end user.
I would not touch another Nissan if you gave me one for free.
There is so much more I could put here but everyone needs to make their own mind up.
To put a car off the road for 10 weeks due to not being able to supply a simple indicator unit is poor in the extreme.

This was ok and easy to book online but my expectations for a meet and greet were not met. What I expected on arrival was to park outside embarkations offload my cases by the Apex pick up point and the driver to take my vehicle away and park it ready for my return.
On my return which was a really busy day I struggled getting to the location where my vehicle was parked which is not where I dropped it off. The guy I spoke to in the morning said look for the blue flag. I could not see it as it was too small and not in the location I expected it to be.
In future I will park elsewhere and get a taxi to drop me off by embarkations.
Not meet and greet as I expected it.

From visiting the store to delivery the service and helpfulness was second to none.
They are probably a bit more expensive but you get what you pay for.
Good choice in store and the delivery guys were great. on time, no mess, no fuss.

You need to get your call handling staff to listen to the customer and act on information provided and keep the claimant informed. I am happy to discuss this if anyone gets as far as reading this review at the AA.

Item dumped over back gate in pouring rain. Card left to tell me it was behind gate which was bolted.

What a poor company this is. I called them to notify them that my dishwasher had broken down, the water was not leaving the machine. They asked when I noticed the fault and I explained when I returned home after being out for the day but mentioned that I also had a power cut which was easily rectified.
They without looking or sending an engineer to verify the problem have turned it down on the basis of it having been caused by the power failure. I am so impressed by their ability to assess the fault from an office 200 miles away without any other form of diagnostic equipment. I am so impressed that on this basis can they please give me Saturdays numbers for the lottery.
Have informed them I will be cancelling my policy and will find a company with higher standards and better customer care than they have.
I feel they give cowboys a bad reputation.i y .

Apart from the initial problem regarding the delivery window and having the item fitted it all went very smoothly.
The two installers arrived on time and removed and installed with no fuss or problems, which is what I was looking for.
Great job well done.

Julie Dale you need to get someone to answer your emails.
I now will rebook my ferry crossing for September and request that you refund my money as you have done nothing to assist me in getting on another crossing.
On checking DFDS today my date for travelling with them is no longer available, if you had have dealt with this 5 days ago when I first contacted you this would not have occurred.
You, as a company are a shambles, with no idea of customer care.

I await my money in due course, not a voucher, failing that it will be the small claims court.

Can only concur with previous comments.
Had a cruise booked for June 2020 which was cancelled by the cruise company and as I had paid in full I requested a refund as did not want a voucher as uncertain about the future.
By Cruise Club's own admission my payment apart from a small deposit was never sent to the Cruise company so not unreasonable to assume it is still in their account.
Despite repeated phone calls, emails and comments on Facebook site nothing has been repaid.
They have requested my bank account details twice as a delaying tactic saying it will be in my account within 7 days. Why 7 days in this day and age of electronic transfers.
I cannot believe that they can be so blatant and yet still continue to trade and sell cruises without first dealing with the residue of all the cancelled cruises.
It is not my function to subsidise Cruise Club but obviously they think it is.
I might be better waiting to see if they go into liquidation and claiming back on my credit card.
Mr Edge, as owner and MD of this company you are a disgrace playing with customers money in this way.

I had a trip booked for Dover/Calais in June which had to be cancelled due to Covid-19. I informed Direct Ferries via email and they informed me that I had 2 options, one to get a voucher or two to rebook to a different date at no extra charge from them but obviously any extra charge by the ferry company would have to be paid.
Despite informing them of the new dates via email and trying to contact them via Facebook I have had no response. DFDS the ferry company have referred me back to Direct Ferries as they say its their problem as the booking agents.
Feel a bit like tennis ball at the moment.
I have tried to be understanding due to the current crisis but this is abysmal customer care and I would never use these people again. I will deal direct in future.
If I have no joy as a result of this will apply to my credit card company for my money back.

A bit long winded using the online booking system