Angie B

Delivery was in time
Some recipe cards were missing. So I found them on the app.
Variety seemed a little lacking for our taste and not that many healthier options.
One option I chose and made for us contained chicken thigh. It was very fatty and very poor quality.
Some of the recipes were bland and I wouldn’t want them again.

Always a fabulous service. A great guy who is reliable and delivers with care

Great information about my order, great on time delivery

Always great service and always in time and my parcel arrives in perfect condition. Thank you

Easy to order, fast delivery and lovely quality dress. Just what I needed. Size was also great.

Easy to order, easy to add personalisations. Fast delivery. Excellent quality

Great fast delivery. Great product. Can highly recommend. Thank you

I arranged and paid for 24 hour tracked delivery - now 48 hours over and still no sign of my card.

Great products, easy to order and fast delivery

All good, knocked and waited for me to open the door. Very pleasant

Frost Form - Very expensive but It looked fabulous and a huge time saver. It was recommended by a trusted baker who is local to me and who show cased it on Instagram - I decided to treat myself and as it was coming from Ireland ( I’m in the UK) with a £12 shipping fee I order 3 sizes - almost £160
I had good communication via emails off the company about receiving my order, my payment and when it was to be despatched.
Fed Ex didn’t deliver on the day their text message stated then I received another text the day after advising me to pay £42.12 in Duty and Tax. I immediately emailed Frost Form and requested they have the order back as I was not made aware of this additional cost.
Frost Form advised they would email me back after speaking to a manager.
Fed Ex then delivered my order the following day and left it with a neighbour as I was out.
I was concerned that the request for further payment may have been a scam!
I emailed the company and asked them what was going on as Fed Ex didn’t ask for any further payment.
It took several days to get a reply and they seemed confused and thought I had not received my order.
I reiterated what had gone on. I really thought there was a mix up - especially as other friends had received their orders and not been asked to pay further Duty costs.
A week later I receive an invoice in the post for £42.12 from Fed Ex.
It’s a legal requirement that I have to pay - I’m very cross about it all - I do understand it’s not money going to Frost Form but because of Brexit - but why on earth did Frost Form NOT advise me of this at the time of ordering.
Fed Ex advised me that the company would have known I would be billed for Duty and Tax.
I would never have placed the order if I had known because that is a hell of a lot of money!
I’m very cross with Frost Form for not informing me. I wouldn’t want anyone else to experience this. So my advice is do NOT order from this company as they are not open and honest with customers.

Always great products, easy to order and fast delivery

Great products, easy to order and to pay with a great fast and efficient delivery

Easy to order, great fast dispatch and delivery.

Lovely lovely lady, I always opt for a Hermes delivery now - all because she is just excellent, caring, considerate and best delivery by far.

Great product. Great service.

Excellent service, fast delivery and great quality products

Apart from damaged packaging. The updates and communications about deliveries are excellent. Parcels always arrive promptly and in the time stated.