Martin Evans

I wanted to buy some spare parts for a chimney brush set, that my late father had bought from this firm. After two emails, I finally got a reply (Apparently they had been away), confirming what I would need.

The items were very small and could have been sent by Royal Mail Tracked 24 for a lot less than the £8.00 carriage charge, which you might infer meant a premium carrier was to be used.

I later learned that Evri were to be used and I asked whether the parcel could be held for me to arrange for someone else to collect it, as in my experience, Evri now seem to lose more than they deliver. This drew no response.

Evri failed to deliver the item and I raised the issue with Evri and Wakefield Brush. Evri passed the buck, whilst Wakefield Brush didn't afford me the courtesy of a reply. After Evri had apparently failed to deliver the parcel numerous times, I sent a further email, to both Wakefield Brush and Evri, asking for some service. I said that unless Evri could provide the parcel, I would have to presume it to be lost and unless I heard something, I would have to take the matter up with Mastercard for a refund.

Finally I got a rather churlish reply from Mr Brooke, at Wakefield Brush, saying "I’ll just refund it don’t order from me again." I'm not that daft, Mr Brooke; clearly you feel that expecting good service is unreasonable, which may explain your use of Evri.

I don't get much delivered by APC but it is always a pleasure. The system works and the driver is polite and efficient.

With high street banks now a rarity, I got a "Post Office" credit card, which logic would suggest can be paid off at a Post Office. In keeping with the idiotic nature of the whole rotten structure, commonly referred to as the Post Office (Which includes Royal Mail), it seems this is not the case. It seems the card is a Capital One card and it begs the question as to why Post Office is printed on the card. Do the Post Office need to advertise? Surely everyone knows how bad they are?

I am trying to obtain a seal for a Serck oil thermostat and after a few attempts, at filling in the contact form, got a rather terse reply to try Flowserve. There appear to be a number of firms so called and I am still awaiting a reply as to which one. I have attempted to contact the most likely Flowserves but so far I have met with no success. My advice is use Mocal, who CAN be bothered to deal with customers.

Useless oafs!! Delivered two overdue parcels (two days and two weeks respectively), to two different addresses, neither of which was my address.

To sum up, of the last four items, that Evri have delivered to me, one took over a week to arrive, three were delivered to the wrong address. One had to be replaced by the seller, one was brought to me by a third party and the most recent is still missing. Despite having claimed to have delivered the last item, Evri now claim it is missing in their system. Going back to where they delivered it, retrieving it and bringing it to me seems to be beyond them. What kinds of morons do they employ?

Update - Eventually delivered the missing item and it's replacement at the same time, putting one through the letterbox and leaving the other on the path outside the door. I was in at the time and saw the first one coming though the letterbox, only seeing the other one later. There was no reason not to put the other one through the letterbox but if it had been a bit tighter than the other identical parcel, there is a big door knocker surrounding the letter box. Do they not know how to use a door knocker? Complete imbeciles.

Highly competent, with work that enters into the realms of miraculous.

SCG, despite agreeing that the account was up to date, now claim that I have not settled bills, for one of my lines, since March. I have proof that they have been. Two months are outstanding, since SCG have failed to collect the direct debits covered by the new mandate. Since I have made manual payments, for the period Match - July and since SCG now say they haven't had the money, what have they done with it; is this incompetence or fraud?

This sorry saga is covered in my review updated on 18 September but since it is clear, that SCG take more notice of reviews, than of communications from customers, I felt a fresh review would bring this matter to their attention sooner.

SCG are again threatening to cut me off and if they do, they will be in breach of contract, entitled to no further payments and liable to be sued for business interruption.

No matter what the name, the Post Office/Royal Mail organisation has been badly run and run on a shoestring for as long as I can remember but it's even worse now.

I refer to a statement made in one of their email, "Sometimes enquiries can be resolved before we've completed our investigation" and suggest that "Sometimes" really means "Usually". They put obstacles in the way of those wishing to get in touch (Like hiding their phone number away in the depths of their website) to ensure this is the case. If one is lucky enough to find the hidden phone number, I'd call a thirty plus minute wait, to be answered, yet another obstacle. Whether the wait will be worthwhile is still unclear.

I remember a time when Mail was delivered early and if you missed it, you could phone the sorting office or call in there. Now, unless you can get to the sorting office at the crack of dawn, you can't go there and you can no longer phone them. I think the MISmanagement of Royal Mail are solely concerned with trying to make the service even worse and to do so must now call for considerable imagination.

As an update (5 August) my phone call was eventually answered but, so I was told, not even Royal Mail staff can contact the sorting office. No wonder Royal Mail (Like most large organisations) doesn't know it's posterior from it's elbow. All I gleaned was that it is now open between 8.00 & 10.00. Royal Mail's website appears to have been programmed by the village idiot and the option, to collect from the sorting office, didn't work. However, I input "Collect from sorting office" as a safe place, with further explanation in a subsequent box. It remains to be seen whether they can get this wrong too.

None of my business suppliers use APC (This being a personal shipment), which is a pity. Very often, a carrier is only as good as the local driver and yours is one of the best.

One week to deliver a parcel and that's if they manage it on Monday!! They must either be an idle shower or they use horses and carts and wheelbarrows to deliver parcels.

Like most cowboy outfits, they put obstacles in the way of those wishing to get in touch and direct you to what they call A.I. but which I call G.S. - Genuine Stupidity.

To Evri's reply, I ask why is there no contact box/email address on your website? Secondly, I suggest that if there were, I'd not get a reply so fast as my review has drawn one. If I get in touch, will that mean I get my parcel today? I doubt it. With large firms, when things go wrong, they stay wrong!!

FFwd to November and an item, that was available to Evri on 10th, has still not been delivered. They showed the item as due on 25 but it was "Delayed", then they failed on 26th and show nothing for today. Total cowboys, no matter what glib reply Evri give. In future, I will ensure that nothing I order is entrusted to these clowns.

I first had dealings, with Two Circles Telecom, in 2016 and, at the time, I would have given them 5 stars. It seems that Two Circles have been bought out and that the new entity suffers from the failing which afflicts many large organisations; poor internal communications and coordination, plus flow chart mentality. As such, if you find someone, who knows what they are doing (I have yet to do so), they have no idea of what anyone else is doing and visa versa.

This shower failed to competently administer my direct debit, so I have paid all bills presented (Some of which were presented multiple times, by different people) manually. Despite this, they claim I owe between £174 & £185 (They cannot even agree that), which I dispute. One person is looking into it, whilst another person, of whom I had not previously heard, has just given me two days to pay up or be cut off. Meanwhile, I have been awaiting a reply from the co called account manager for months!!

Clearly, as an entity, SCG Together doesn't know it's corporate posterior from it's corporate elbow. Given that I have paid all the bills sent to me and that I have checked the bank account details match, I am minded to ask, what have SCG done with the money?

There are a number of words, that could figure in a title for this review and I leave that to the readers' judgement. Incompetent may be one possibility but others may question the ethics and integrity of this company.

As of September 2025, SCG claimed to have sorted this out and two direct debits were signed, one for home and one for business. Only one payment was collected (And that was less than I think it should have been) and I have been sent a reminder for £194.46 (Yet another "Outstanding" amount; they can't even agree, amongst themselves, on a figure). Despite replying and forwarding this person (With copies to others who have been involved) the emails which show there is NOTHING outstanding, aside from the latest bills, I have heard nothing. I have lost patience with this firm and the matter has been reported to the Communications Ombudsman (Hopefully not another wet lettuce regulator).

Since SCG pay more attention to reviews, than customers' complaints, I felt this would be the best way to appraise them of the situation. I would remind them that no payment is due under a breached contract and that negligence can constitute breach of contract. If, through their ineptitude, I am left without Internet and phone line, they will be in breach of contract and furthermore, liable to legal action for damages, such as loss of business.

Like most systems, programmed by the village idiot. Logged in, then asked to log in again and would not accept the password that had not long been accepted. Then it kept losing information, so although I specified to bring a label and call between 13.30 and 15.30, I am not confident either will be the case.

Charged for 24 hour service and provided 48 hour service. I accept that things can go wrong but when they refuse to make an adjustment, I call that dishonest. It's like ordering and paying for two items and only getting one. I wonder how many others are conned in this way?

Any carrier is only as good as the driver and my score is one applying to Badt, not DPD. Most large outfits are staffed by flow chart following jobsworths and in the case of the Cardiff depot, I would add arrogant to that description.

I ordered two items on 5th September. Only one was sent to me. I twice queried where the second item was but am yet to receive a reply. In the meantime, I have made a claim through VISA.

We have used Waitrose as the store was run by Safeway, before Waitrose took over the site. At the start of lockdown, it was the only one we could get to deliver. Apparently it is classed as an upmarket shop but I fail to see why. They are as incompetent and disjointed as any other large company.

We have become tired of the fact that their "Shoppers" don't read notes (So why ask for them? and it is better to tick no substitutions, than leave a note. They make too many mistakes.

What has broken the camel's back, is that twice, in succession, they have failed to take payment for the online orders (Despite card details being input). Last time the driver contacted HQ, who called us to take the payment. It doesn't say much for their system, that they couldn't deal with this via their payment gateway (I run an online business and I could).

This time we were told that someone would call us to take payment but that there is a backlog. Fair enough, they can deal with us when we reach the front of the queue. Now, three days after receiving the order, we receive a terse email, telling us to phone them or else the account will be stopped. So far as I am concerned, they can close it.

It is a failing, of many large organisations, that few employees seem to know what they are doing and such is the lack of coordination and internal communications, that none know what anyone else is doing. There is an over reliance on flow charts and so called A.I., which is often closer to being genuine stupidity (Having been programmed by the village idiot, this is to be expected), with initiative being an alien concept. Despite the "Image" of Waitrose, they are no different.

Not a driver I see often and now twice in two days. Always very polite and efficient.

Until a week ago, I'd have given Chubb 5 stars, since my intruder alarm had always been reliable and when Chubb sold it to me, all went well. Now, after a week of dealing with numerous people, none of whom seem to know what anyone else is doing (Like most large organisations these days), I am told my system has been obsolete for a long time and no support can be offered (Despite initially asking me for best part of £400 for a call out). When I bought the alarm, I felt that Chubb was a reputable firm, who offered me a good product. This no longer appears to be the case and their behaviour, over the last week, doesn't offer any incentive to buy another alarm from them. I may yet get to the bottom of the problem but no thanks to Chubb and their flow chart following jobsworths!!

Split a delivery, giving the glib excuse that the second box (No more than 1m cubed) would not fit on the van. One part is no use without the other, so why bother to bring one part? I think this is a lie, since nearly a week later, there is no sign of the second part. As with most charlatans, they put obstacles in the way of those wishing to get in touch and promises, to answer emails within three days, are worth as little as their promises to deliver parcels (Such as last Thursday or Saturday). You would think, that having screwed up, some effort would be made to make good (Or at least to come clean)....but that assumes you have scruples.

I now learn that DHL take a number of forms, such as DHL Express, which is apparently different from DHL Parcel UK. I can't see any good reason for this, save to muddy the waters and increase scope for buck passing.

I have recently discovered that Plusnet are owned by British Wallycom (AKA B.T.), so perhaps should not be surprised that they are an incompetent bunch of flow chart following charlatans, who couldn't find their own buttocks, using both hands. No doubt, having all these extra cooks, to spoil the broth, gives more scope for buck passing.

Like many large, disjointed and amorphous organisations, things are OK, until something goes wrong. In this case Openreach damaged my phone line in late May. The damage was collateral damage, done about ¼ mile from my house and was nothing to do with anything they were doing to my line. I seem to recall wasting most of a day, whilst a so called engineer fumbled with the problem at my house (I had already said I believed the fault to be elsewhere) and made matters worse. Eventually a more experienced engineer arrived and undid the extra damage, done by the first one but since the original damage had not been found, I was no better off.

It was two or three weeks before I had phone and Broadband restored (It was inconsistent). I told Plusnet that I did not expect to be billed for a whole month but that is precisely what happened. I then warned them that I would cancel the direct debit, unless an adjustment was made. They did nothing, so I cancelled the payment. This finally woke them up and working on the basis that anyone, who doesn't pay, is a crook or is broke, they started to make threats. Had they not threatened to cut me off, I was about to send them a cheque, for what I felt was owed. I pointed out, that since I had had to cancel the direct debit, before they acted, I would, in future, pay by bank transfer each month. I asked for bank details.

I didn't get complete replies and I think you really need to send one letter per query, as more than one paragraph appears to be too much for them. A couple of months later, I was told that supportatplus.net is not monitored. What reasonable person would infer that and why the hell send emails, to which the recipient can't reply (If you are going to, at least use a “Noreply” email address) and since I got no failure notices, how was I to know?

The present position is that I have been cut off. Since Plusnet have been negligent (And are vicariously liable for the negligence of Openreach), they are in breach of contract and no payment is due under a breached contract. I have now set up mobile Broadband and am using a PAYG mobile when needed. If Plusnet restore my phoneline, I am prepared to pay them, as I suggested BUT only for the service I receive (I think there is a case for keeping Broadband and phone separate, since a problem with one doesn't affect the other and it gets Wallycom/Openreach out of the equation for the Broadband). If they don't like this, they can go forth and multiply.

Plusnet's Mr Hopeless has threatened to send in debt collectors but they will visit me at their own risk and I accept no responsibility for any injuries they sustain. On the other hand, the dozy b*stards have just sent my another email, apologising for the delay and stating that “We'll continue to do our very best to reach a quick and satisfactory resolution. We'd like to thank you for your understanding and patience while we do this.

Hopefully you know exactly what we're doing to put things right. ” They don't know what they are doing, so I am sure I don't. As with many large, flow chart bound firms, if you find anyone, who knows what they are doing, they will have no idea of what anyone else is doing, such is the dire state of their internal communications. I suspect this last email is composed by Genuine Stupidity (AKA A.I.).

5 12 23 - As an update, they have now sold a non existent debt to debt collectors, so add fraud to incompetence. On the other hand, they have opened yet another "Question". My only "Question" is how charlatans, like this, manage to trade?