I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
Company replied
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Review summary
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After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
Company replied
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having problems connecting to my…
I was having problems connecting to my broadband. I spoke to Martin, who was knowledgeable, kind and very patient. He talked me through what I had to do in a very calm and clear manner. Great service!
22 July 2026
Unprompted review
Reply from 4thutility
Hi Lil,
Thank you for your wonderful review. We're delighted Martin was able to guide you through getting your broadband connected with such patience, kindness and expertise. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Called this morning about getting…
Called this morning about getting switched over to Rise. I spoke with Jill who was really helpful in answering all queries I had, offered some great deals and has sorted a tech to come and install in under a week. As the reviews say excellent customer service.
22 July 2026
Unprompted review
Reply from 4thutility
Hi Mr Colwell,
Thank you for your fantastic review. We're delighted Jill answered all your questions, found you a great deal and arranged your installation so quickly. We'll be sure to pass your lovely feedback on to her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was patient clear and concise he …
Adnan was patient clear and concise he was calm and attentive.
22 July 2026
Unprompted review
Reply from 4thutility
Hi Neil,
Thank you for your kind review. We're delighted Adnan was patient, attentive and explained everything clearly. We'll be sure to pass your feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Sara was wonderful to speak to and very…
Sara was wonderful to speak to and very helpful!
22 July 2026
Unprompted review
Reply from 4thutility
Hi Stuart,
Thank you for your lovely review. We're delighted Sara was so helpful and made your experience such a positive one. We'll be sure to pass your kind feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The waiting time was not too long and…
The waiting time was not too long and the operator was very helpful and understanding and empatic
21 July 2026
Unprompted review
Reply from 4thutility
Hi Gabriel,
Thank you for your lovely review. We're delighted your call was answered quickly and that our adviser was helpful, understanding and empathetic throughout. We really appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
RESPOND
I have written to you about my cancelling my internet with you, forcing me into a early dissconection fee.
Respond, as I am not taking this crap any longer. You never answer phones, your customer care is a complete farce and your idiots on 'It deprt' are morons.
Enoughs enough.
22 July 2026
Unprompted review
Best deal ever
If you think that you can find best broadband deal online, you are wrong.
Speak with Chris Thorpe at 4thUtility and you will be amazed. I was.
Thank you very much Chris for your excellent customer service and you professionalism.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Flaviu,
Thank you for your amazing review. We're delighted Chris Thorpe was able to find you a great broadband deal while providing such professional and excellent customer service. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th Utility broadband
I have just had my broadband installed it is all working well.
I called 4th Utility customer service twice. Likhona and Mogamat Lodewyk were both very helpful and very patient and more than happy to help.
I would highly recommend 4th Utility, much
cheaper than I expected they gave me a good deal.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Pauline,
Thank you for your fantastic review. We're delighted your broadband installation went smoothly and that both Likhona and Mogamat Lodewyk provided such patient and helpful support. We'll be sure to pass your lovely feedback on to them 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great customer service
I called the company as I was unsure and it was my first time getting broadband. I spoke to Chris Thorpe, who was absolutely amazing! He explained everything really clearly to me and I'm excited to try out the new connection. He also reassured me of the 14-day period if the connection isn't as promised but I'm hoping this isn't needed
21 July 2026
Unprompted review
Reply from 4thutility
Hi Pari,
Thank you for your wonderful review. We're delighted Chris Thorpe made your first broadband experience easy to understand and answered all your questions so clearly. We hope you enjoy your new connection and we'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fasil was very helpful in explaining…
Fasil was very helpful in explaining the process and telling me my options. he sorted the issue very quickly and was very pleasant.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Adam,
Thank you for your lovely review. We're delighted Fasil explained your options clearly, resolved your issue quickly and provided such pleasant service. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Continued attempts to charge for a contract cancelled before it started
It has been 11 months since I initially signed up to their "900Mbps Full Fibre Broadband" and then cancelled the order before the contract began when I found a better offer.
I received an email confirming that they cancelled my order. all was well... till I received an email the following month saying the Direct debit had failed. This was a surprise! (The fact they were still trying to charge me for a cancelled order, not the fact the DD bounce - after all, There wasn't a direct debit set up yet)
I called them shortly after the first email to find out what was going on, I was told "*someone else* has to remove you from the mailing list, please ignore the email...blah blah blah"... Then I got similar emails. EVERY. MONTH. Until yesterday.
Yesterday the email I got was different
"Your Services Are Still Suspended
Hello Jack,
We've tried to get in touch about your outstanding balance on 20th July, but we still haven’t heard back. Payment has not been maintained consistently on this account. Your services remain suspended.
Your current outstanding balance is £348.00."
Followed by the same email again today.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Jack,
Thank you for taking the time to leave your review. We're very sorry to hear you've continued receiving billing and suspension emails after your order was cancelled. We understand how frustrating this must be, especially after previously being advised the issue would be resolved. We have been increasing staffing levels, providing additional training and improving our online support to reduce waiting times and improve the overall customer experience. As your review is recent, please respond to the Trustpilot follow-up email so we can personally investigate why these communications are still being sent and get this resolved for you.
David was really lovely on the phone
David was really lovely to talk to, he not only called me back at the chosen time, but he was really helpful explaining the breakdown of my new plan.
Thank you ☺️
21 July 2026
Unprompted review
Reply from 4thutility
Hi Jaki,
Thank you for your kind review. We're delighted David called back at the agreed time and explained your new plan so clearly. We'll be sure to pass your lovely feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The sales member Chris Thorpe was quick…
The sales member Chris Thorpe was quick and efficient and very friendly and helpful.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Zoe,
Thank you for your review. We're delighted Chris Thorpe provided such quick, friendly and efficient service. We'll be sure to share your kind feedback with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
If I could rate 0 stars I would
If I could rate 0 stars I would. I am disgusted with this business. My WiFi was installed and from the day it was fitted it didn’t work. I called and asked for someone to fix it and could not get through. After day 5 of trying I rang and finally got through to someone to cancel it. It was within 14 days I called to cancel and was reassured I would not have to pay anything (this is the law) as it had not worked and I was in my period of being able to cancel it for free.
Since then they have taken £194 from my account I called to ask for a refund- they did not give me a refund and have tried to take ANOTHER £194 today. That’s almost £400 for no wifi connection. You should be ashamed of yourselves.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Mollie,
Thank you for taking the time to leave your review. We're very sorry to hear about the issues you experienced with your service, the difficulty reaching us, and your concerns regarding cancellation and the payments taken from your account. We appreciate how upsetting this must be. We have been increasing staffing levels, providing additional training and improving our online support to reduce waiting times and improve the overall customer experience. As your review is recent, please respond to the Trustpilot follow-up email so we can personally review your account, investigate what has happened and work towards a resolution.
Great service
Ordered less than a week ago, installed today! The engineers arrived on time, they were efficient, knowledgeable, friendly and tidy. Great service.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Steve,
Thank you for your fantastic review. We're delighted your installation was completed so quickly and that our engineers were punctual, knowledgeable, friendly and tidy. We really appreciate your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful and solved my question
David Crodwell was very helpful and solved my question
21 July 2026
Unprompted review
Reply from 4thutility
Hi Dwayne,
Thank you for your lovely review. We're delighted David Cordwell was able to answer your question and provide the help you needed. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lawrence was a good guy
Lawrence was a good guy, he helped me get back online within an 10mins when my service went down. He also called me back to give me an update as promised.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Mr Matin,
Thank you for your wonderful review. We're delighted Lawrence was able to get you back online so quickly and kept his promise to call you back with an update. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Everything was made clear on what I…
Everything was made clear on what I have to do very helpful and friendly 😌
21 July 2026
Unprompted review
Reply from 4thutility
Hi there,
Thank you for your lovely review. We're delighted everything was explained clearly and that you found our team friendly and helpful. We really appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent support received from…
Excellent support received from Tasleen. She was professional and understood my problems well.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Abdinasir,
Thank you for your fantastic review. We're delighted Tasleen understood your concerns and provided such professional support. We'll be sure to pass your kind feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Istvan,
Thank you for your kind review. We're delighted you received quick, friendly and efficient customer service. We really appreciate your feedback and hope you continue to enjoy your experience with us 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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