I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
Company replied
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contract
Rang up to sort my contract out and one worker couldn’t offer me a deal that was sufficient so when I rang to cancel my contract (day before it was due to cancel) Tommy was able to sort my out with a great deal and there was no compromise on the speed
21 July 2026
Unprompted review
Reply from 4thutility
Hi Natasha,
Thank you for your fantastic review. We're delighted Tommy was able to find you a great renewal deal that met your needs while allowing you to keep the broadband speed you wanted. We'll be sure to pass your wonderful feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lovely lady
Lovely lady, very easy and efficient to talk to and helped with all my needs. Thank you so much Tasleen :)
21 July 2026
Unprompted review
Reply from 4thutility
Hi Rhiannon,
Thank you for your lovely review. We're delighted Tasleen made everything easy and efficient while helping with all of your queries. We'll be sure to pass your kind feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Mike Harrison was very knowledgable and…
Mike Harrison was very knowledgable and helpful. And the fact I don’t have to deal with my previous provider an added extra
21 July 2026
Unprompted review
Reply from 4thutility
Hi Lynda,
Thank you for your wonderful review. We're delighted Mike Harrison was knowledgeable, helpful and made your switch even easier by taking care of the process. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tomi was clear and helpful
21 July 2026
Unprompted review
Reply from 4thutility
Hi Francesca,
Thank you for your kind review. We're delighted Tomi provided clear and helpful support. We'll be sure to pass your feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Warning to people moving home!
I called 4th Utility as I am due to move house soon and wanted to know what I needed to do along with timescales etc. I spoke to the wonderful Tasleen who was so incredibly helpful and even highlighted some things that I hadn’t thought of. Customer service 10/10 for Tasleen!
However, the reason for the low score is that my current contract is fixed until September 2027 and whilst happy to stay with 4th Utility, I find it on moving I will be moved on to a new contract, which is lower speeds and more expensive!! But I also can’t shop around, cause if I want to change I will incur exit fees! So why is it that just because I’m moving home I’m the one being penalised? My options are, stay with 4th Utility but pay more and get less speeds (even though I have an existing contract with them until September 2027), OR leave 4th Utility and have to pay exit fees! Why am I the one out of pocket for simply wanting to move home! That’s poor service!
21 July 2026
Unprompted review
Reply from 4thutility
Hi there,
Thank you for taking the time to leave your review. We're delighted Tasleen provided such helpful service and took the time to explain the home move process so thoroughly. We'll be sure to pass your wonderful feedback on.
We're sorry to hear you're disappointed with the options available when moving home. We appreciate how frustrating this can feel. Your feedback will also be shared with the relevant teams as we continue to review and improve our processes.
Awaiting a retilurn visit
Awaiting a retilurn visit. Job was too big to complete on time. Rescheduled installation date
21 July 2026
Unprompted review
Reply from 4thutility
Hi Maureen,
Thank you for taking the time to leave your review. We're sorry your installation couldn't be completed during the initial visit and understand this will have been disappointing. We appreciate your patience while your return appointment has been arranged and look forward to getting your installation completed as soon as possible.
I had a problem with my billing and a…
I had a problem with my billing and a man called Martin helped guide me in the right direction to get everything sorted. Great communication skills and very helpful
20 July 2026
Unprompted review
Reply from 4thutility
Hi Kyle,
Thank you for your lovely review. We're delighted Martin was able to guide you through your billing query with clear communication and helpful support. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thanks Kay Shapribhan
Thanks Kay Shapribhan
well spoken lady and provided me nice service help out me on product which I need it . sorted my issues with my previous service provider Early Disconnection Fee during the switching service and set direct debit
I will here her next time if i need help or any question
Once again thanks and for phon me and updates all and everything
21 July 2026
Unprompted review
Reply from 4thutility
Hi Sohail,
Thank you for your fantastic review. We're delighted Kay was able to help with your switching process, Early Disconnection Fee query and Direct Debit setup while keeping you updated throughout. We'll be sure to pass your wonderful feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Good customer service
Good and fast customer service. Very happy with my contract renewal experience.
Fasil did a perfect job.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Dumitru,
Thank you for your wonderful review. We're delighted Fasil made your contract renewal quick and straightforward while providing excellent customer service. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was very helpful
Martin was very helpful. He walked me through diagnosing the problem to get to a solution.
He didn't waste time going through irrelevant steps, correctly identified the right approach to diagnose the issue and attempted a fix.
It's still early to tell if it worked (it's hard to reproduce) but I'd be happy to have Martin guide me through the problem again!
21 July 2026
Unprompted review
Reply from 4thutility
Hi Mr Tiago Correia,
Thank you for your thoughtful review. We're delighted Martin took a logical approach to diagnosing the issue and explained everything clearly throughout the troubleshooting process. We hope the fix continues to resolve the problem, and we'll be sure to pass your wonderful feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Chris,
Thank you for your lovely review. We're delighted Amy provided such great service. We'll be sure to pass your kind feedback on to her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was very helpful and managed to…
Adnan was very helpful and managed to solve an issue that had previously proved troublesome. His help was very much appreciated.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Kieran,
Thank you for your fantastic review. We're delighted Adnan was able to resolve an issue that had previously been difficult to fix. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great customer service
I was looking for a new broadband and contacted 4th Utility and was guided through the details by Chris Thorpe who explained the package and procedure- a delight to speak with a ‘human’ rather than an on-line AI ! I actually have a contact number should I need it to speak to someone which for me is good to have! A very quick turn around too, hopefully when installed I will be happy customer.
19 July 2026
Unprompted review
Reply from 4thutility
Hi Wendy,
Thank you for your wonderful review. We're delighted Chris Thorpe took the time to explain everything clearly and made the whole process so straightforward. It's great to hear you appreciated being able to speak with someone directly, and we hope you're just as pleased once your service is installed 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Riyaaz was v helpful and resolved the…
Riyaaz was v helpful and resolved the issue. Thank you.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Alex,
Thank you for your kind review. We're delighted Riyaaz was able to resolve your issue and provide helpful support. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Jameil very nice man very helpful and…
Jameil very nice man very helpful and polite talked me through everything and very patient with me 21
21 July 2026
Unprompted review
Reply from 4thutility
Hi Mrs Alcock,
Thank you for your lovely review. We're delighted Jameel was patient, polite and took the time to guide you through everything. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
As a landlord I needed a 30 day rolling…
As a landlord I needed a 30 day rolling short term contract. This was for a refurbished property which needed broadband/wifi to enable certain utilities to work. The property has now been let and the tenant can arrange something more suitable for their needs. The sign up call was very easy plus I was given the first month free. Exiting the contract was a simple phone call. All done without fuss or bother, plus I spoke with humans!!
5/5 thank you
21 July 2026
Unprompted review
Reply from 4thutility
Hi John,
Thank you for your fantastic review. We're delighted your short-term broadband arrangement suited your needs and that both joining and leaving the service were simple and hassle free. We really appreciate your feedback 🌞
A great provider who when installing…
A great provider who when installing made a clean professional job, the equipment looks great also.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Andrew,
Thank you for your wonderful review. We're delighted your installation was completed to such a high standard and that our engineers left everything clean and tidy. We really appreciate your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really reliable broadband that delivers…
Really reliable broadband that delivers on the speed it promises and is up all the time. We switched from Virgin Media and could not be happier, we're paying half as much for a much more reliable, faster, service. Installation was simple to a arrange and the engineers were really nice.
21 July 2026
Unprompted review
Reply from 4thutility
Hi Andy,
Thank you for your amazing review. We're delighted you're enjoying a faster, more reliable service while saving money after switching to us. It's also great to hear your installation went smoothly and that our engineers made such a positive impression 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Extremely satisfied with 4th Utility.
Extremely satisfied with 4th Utility.
The actual process was informative, easily understood and efficient.
Customer service excellent!
20 July 2026
Unprompted review
Reply from 4thutility
Hi Debbie,
Thank you for your lovely review. We're delighted you found the whole process informative, efficient and easy to understand, and that our customer service met your expectations 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Andrew,
Thank you for your review. We're delighted you received excellent customer service. We really appreciate you taking the time to share your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.