Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
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I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
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Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
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Company details
- Mobility equipment supplier
- also in
- Disability equipment supplier
- Hospital equipment and supplies store
- Wheelchair Shop
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Had problem after first time out
Had problem after first time out. The hydraulics on the bar faulted so handle wouldn’t stay up. Replaced scooter within days. Fantastic service, lovely man in shop, couldn’t have been more apologetic although it wasn’t his fault. Would recommend this outlet to everybody.
29 September 2026
Reply from Ableworld
Hi Joan,
Thank you for your lovely 5-star review! We're sorry to hear that you experienced an issue with your scooter, but we're pleased that our Salford team was able to resolve it quickly and arrange a replacement within just a few days.
It's wonderful to hear that you received such friendly and helpful service throughout. We'll be sure to pass your lovely comments on to the team. Thank you for your recommendation and for choosing Ableworld Salford.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Service is fantastic
Service is fantastic, very helpful, and knowledgeable on items required.
29 September 2026
Reply from Ableworld
Hi Mr Owen,
Thank you for your wonderful review! We're so pleased to hear that you received fantastic service from our Lincoln team.
It's great to know that our staff were helpful and knowledgeable when assisting you with the items you needed. Thank you for choosing Ableworld Lincoln, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
JOLLY scooter purchase
Adam was brilliant. He made my father feel at ease and was very knowledgeable. The buying process was very easy. I would 100% recommend Ableworld.
29 September 2026
Reply from Ableworld
Hi Paul,
Thank you for your lovely review! We're delighted to hear that Adam made your father feel at ease and provided such knowledgeable and helpful service at Ableworld Colchester.
It's great to know that the buying process was straightforward and stress-free. We'll be sure to pass your kind comments on to Adam and the Colchester team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
We were attended to by William and he…
We were attended to by William and he dealt with us in a professional manner in showing us the mobility scooters that might suit my needs. He explained everything I needed to know and demonstrated the scooter that suited my needs. He demonstrated the extras that I might need, insurance, safety lock etc. and was helpful in a pleasant manner.
29 September 2026
Reply from Ableworld
Hi Brian,
Thank you for your lovely review! We're delighted to hear that William provided you with such professional, friendly and helpful service at our Colchester store.
It's great to know that he took the time to understand your needs, demonstrate the most suitable mobility scooter, and clearly explain the additional options available, including insurance and security.
We'll be sure to pass your kind comments on to William and the Colchester team.
If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Great friendly
Great friendly, knowledgeable professional service listening to requirements and sorting out a suitable scooter for me
29 September 2026
Reply from Ableworld
Hi Paul,
Thank you for your lovely review! We're so pleased to hear that you received friendly, knowledgeable, and professional service from our Nortwich team.
It's great to know that our staff took the time to listen to your requirements and help you find a suitable scooter. Thank you for choosing Ableworld Northwich, and if you ever need any further assistance, please don't hesitate to ask - we're always here to help.
Kind regards,
Ableworld
Lovely Experience
Staff were all very pleasant & helpful. My wife opted for the fold away mobility scooter & the staff were very informative & patient telling & showing us everything about the product. Ive no hesitation in recommending the Paisley branch of Ableworld.
28 September 2026
Reply from Ableworld
Hi Donald, thank you for your wonderful 5-star review! We're delighted to hear that you and your wife received such helpful and patient service from our Paisley team.
It's great to know that our staff took the time to explain and demonstrate the fold-away mobility scooter clearly, helping you both feel confident with the product. We appreciate your recommendation, and if you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Good selection of disability aids
The aid I needed was in stock and no problems finding it. I was pleased to find a lot of the equipment, my wife will probably need, available on display.
29 September 2026
Reply from Ableworld
Hi Colin, thank you for your lovely 5-star review! We're pleased to hear that you were able to find the aid you needed easily and that it was available in stock at Ableworld Thatcham.
It's also great to know that seeing our wider range of equipment on display was helpful. We hope this gives you confidence that we'll be here to support you and your wife with anything you may need in the future.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Excellent service
I went to buy a wheelchair for my husband, the lovely person that helped me clearly demonstrated models, even saying i could try it with her in it to see what it was like to push. The service in ableworld colchester is always amazing, very helpful without trying to push you to a more expensive item. I wouldn't hesitate to recommend this shop
29 September 2026
Reply from Ableworld
Hi Susan, thank you for your wonderful 5-star review! We're delighted to hear that you received such helpful and friendly service from our Colchester team.
It's wonderful to know that you were given the time to try different wheelchair options and find the one that was right for you and your husband, without feeling pressured. We really appreciate your kind recommendation and look forward to welcoming you back into Ableworld Colchester in the future.
If you ever need any further assistance, please don't hesitate to ask - we're always here to help.
Kind regards,
Ableworld
First Class Service
First-class service from start to finish.
I contacted the company for a price for a new stairlift. An engineer visited to carry out the site survey and provided a quote while at the house. He mentioned that, as we needed a straightforward standard installation, I should contact the office as they may have a refurbished unit available.
The price for a new stairlift was already many hundreds of pounds cheaper than another local company, so I was very impressed. I contacted the office and was told they had four refurbished units available, with different prices, giving us a choice to suit our budget.
We paid the deposit and the stairlift was installed just three working days later.
29 September 2026
Reply from Ableworld
Hi, thank you for your wonderful 5-star review! We're delighted to hear that you received first-class service from start to finish and that our team could provide you with a range of options to suit your budget.
It's great to know that the process was straightforward and that we were able to arrange your stairlift installation so quickly. We really appreciate you choosing Ableworld and taking the time to share your experience with us.
We hope your new stairlift makes a real difference to your day-to-day life!
If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
The men that delivered my chair were…
The men that delivered my chair were very polite and cheerful and did an excellent job setting it up.
28 September 2026
Reply from Ableworld
Hi Mrs T, thank you for your lovely review! We're pleased to hear the delivery team were polite and cheerful and did an excellent job setting up your chair. We'll be sure to pass your kind words on to them.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Would recommend man was brilliant
The man that showed us all the beds ,chairs ,mobility scooters to day was brilliant took his time with my 81 year old dad ,gave loads of different options ,very patient with me dad ,didn't feel rushed at all .
28 September 2026
Reply from Ableworld
Hi Debra, thank you for your lovely 5-star review! We're pleased to hear the team member took the time to patiently support your dad and explain all the different options available. It's great to know you didn't feel rushed and that you were given clear, helpful guidance throughout your visit.
We appreciate your kind words and will make sure they're passed on to the team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Excellent service
Excellent service, the gentleman assistant who dealt with me, was very thorough in explaining how the New scooter I have bought worked and answered all my questions also very pleased with my purchase. Best regards Steve Smith.
28 September 2026
Reply from Ableworld
Hi Steve, thank you for your lovely review! We're delighted to hear you received excellent service and that our team member took the time to clearly explain how your new scooter works and answer all your questions. It's great to know you're very pleased with your purchase.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Outstanding customer service from the Portrack Stockton team
When we first went to Ableworld at Portrack Stockton we were greeted almost straight away. We had some idea about the features we were looking for and, having spoken to Gemma about Mum's requirements, she was so knowledgeable and reassuring that we came away feeling even more confident in the mobility scooter we needed.
We arranged for Mum to do a test run of a mobility scooter and Gemma and Dean came out to Mum's home address as well as allowing us to test the scooter on a nearby hill.
I cannot commend Gemma, Dean and all of the Ableworld team at Stockton highly enough. There was never any hard sell, all questions were answered confidently and they went out of their way to fully explain how the mobility scooter worked, the 6 months insurance provided and the warranty.
We did commit to buying it based on the outstanding customer service we have received throughout and, in addition, if telephone lines are busy instore, I was redirected to Head Office and so there was always somebody to speak to.
Many thanks :)
28 September 2026
Reply from Ableworld
Hi Deborah, thank you for your wonderful 5-star review! We're delighted to hear that your experience at our Stockton store was so positive and that Gemma and Dean were able to support you and your mum throughout the process.
It's great to know you felt reassured and well-informed when choosing the right mobility scooter, and that the home demonstration and the test run helped build your confidence. We're especially pleased to hear there was no pressure and that everything was clearly explained, including insurance and warranty details.
We'll make sure your lovely comments are passed on to Gemma, Dean and the wider Stockton team- they'll appreciate it.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
The staff were helpful
The staff were friendly and knowledgeable nothing was too much trouble
28 September 2026
Reply from Ableworld
HI Mr and Mrs Murphy, thank you for your wonderful review! We're so pleased to hear you found our team friendly and knowledgeable, and that nothing was too much trouble during your visit.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Very helpful staff
26 September 2026
Reply from Ableworld
Hi Janet, thank you for your lovely review! We're so pleased to hear you found the team at our Shrewsbury store very helpful.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Dave and Diane were most helpful
Dave and Diane were most helpful. Great demo. They new the answer's to all our questions.
28 September 2026
Reply from Ableworld
Hi Jean, thank you for your wonderful review! We're so pleased to hear Dave and Diane at our Lincoln store were so helpful and provided a great demonstration, answering all your questions with confidence. We'll be sure to pass your kind words on to them.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Absolutely great service ,i would…
Absolutely great service ,i would definitely recommend too anybody 👍
28 September 2026
Reply from Ableworld
Hi Dawn, thank you for your kind review! We're delighted to hear you received such great service and really appreciate your recommendation.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Beige Stroller
The Stroller we bought was good in the shop on a flat surface, however we left the shop and walked around the village and as there is a slight camber on a lot of the pavements my mum almost fell 3 times, it is not stable enough for her to use on her own which is the whole point of getting one, I called the shop and spoke to the manager and unfortunately as it had been outside we are unable to return it's an expensive mistake on our part especially as it has only been used for 15 minutes I am now left with an item I will have to try and sell privately
26 September 2026
Reply from Ableworld
Hi Melanie,
Thank you for your feedback. We’re sorry to hear the stroller hasn’t proved as suitable for your mum as you had hoped.
The stroller was demonstrated and tried in store before purchase, and following the demonstration you were happy to proceed with the purchase. Unfortunately, as it has since been used outdoors, we’re unable to accept it back for a refund.
We appreciate this is disappointing and are sorry the stroller hasn’t worked out as hoped.
Kind regards,
Ableworld
Great Customer Service
I called Matt on Monday to ask about whether he had any prima grab rails in stock. He had one, I needed two and if possible by Wednesday. He managed to source one from another shop and got it delivered to the store by Wednesday. I’ve used the shop several times . Great customer service. Matt is a credit to the business and always understands your needs. I would definitely recommend this shop to friends when the needs arise for them to use their products.
31 August 2026
Unprompted review
Reply from Ableworld
Hi Jean, thank you for your wonderful 5-star review! We’re delighted to hear Matt was able to help source the additional grab rail so quickly and have everything ready for you when you needed it. It’s great to know he understood your needs and provided such helpful service.
We’ll be sure to pass your kind words on to Matt—he’ll really appreciate it. Thank you as well for your continued support and recommendation.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
ABleworld
Reply from Ableworld
Hi Pamela, thank you for your lovely review! We’re so pleased to hear the team at our Burton-on-Trent store were helpful and that you found exactly what you were looking for.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
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