Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
Company replied
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
Company replied
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
Company replied
Company details
- Mobility equipment supplier
- also in
- Disability equipment supplier
- Hospital equipment and supplies store
- Wheelchair Shop
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ableworld
Hi Ken,
Thank you for your 5-star review! We're pleased to hear that you received great service from our Crewe team. We appreciate your feedback, and if you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Very helpful found what i wanted nice…
Very helpful found what i wanted nice and jolly staff , should i need anything else i will go to Ableworld excellent service. Ms T Akid
1 October 2026
Reply from Ableworld
Hi Ms T Akid,
Thank you for your wonderful review! We're pleased to hear that you found what you were looking for and received excellent service from our friendly Colchester team. We appreciate your kind words and look forward to welcoming you back if you need anything else in the future.
If you ever need any further assisatnce, we're always here to help.
Kind regards,
Ableworld
Staff were friendly
Staff were friendly, experienced, informative and helped with making a good choice of wheelchair
1 October 2026
Reply from Ableworld
Hi Geoff,
Thank you for your lovely review! We're delighted to hear that our team were friendly, knowledgeable and informative, and that they helped you choose the right wheelchair for your needs. We appreciate your feedback, and if you ever need any further assisatnce, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Always find your staff very helpful and…
Always find your staff very helpful and welcoming at Stafford
1 October 2026
Reply from Ableworld
Hi Mr Atkinson,
Thank you for your lovely review! We're so pleased to hear that you always find our Stafford team helpful and welcoming. We appreciate your kind feedback, and if you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Marc,
Thank you for your lovely review! We're so pleased to hear that you always receive good service from our Wrexham team. We appreciate your continued support, and if you ever need any further assistance, please don't hesitate to ask-we're always here to help.
Kind regards,
Ableworld
Mobility Scooter Repair
Recently repaired my husband's mobility scooter. Excellent service. Collected and returned the scooter for a very reasonable price. Friendly professional service. Excellent communication throughout.
1 October 2026
Reply from Ableworld
Hi MK,
Thank you for your wonderful 5-star review! We're delighted to hear that you received excellent service from our Wrexham team and that the collection, repair and return of your husband's mobility scooter went smoothly. We appreciate your kind comments about our friendly service and communication throughout. If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Vera,
Thank you for your wonderful review! We're so pleased to hear you received excellent advice and service from our Birkenhead team. We appreciate your feedback and if you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Peter,
Thank you for your lovely review! We're delighted to hear that our Birkenhead team were friendly, helpful and informative. We appreciate your recommendation, and if you ever need any further assisatnce, we're always here to help.
Kind regards,
Ableworld
Ableworld GET 5🌟 stars From Me
Ableworld GET 5🌟 stars From Me
For excellent customer service, polite and friendly staff and A Great Mobility Scooter Stirling S425 👍🏻🙏👍🏻
26 September 2026
Reply from Ableworld
Hi John,
Thank you for your wonderful 5-star review! We're delighted to hear that you received excellent customer service from our friendly and polite Thatcham team.
It's also great to know that you're pleased with your Sterling S425 mobility scooter. Thank you for choosing Ableworld Thatcham and for your kind recommendation.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Good service really helpful
30 September 2026
Reply from Ableworld
Hi Mr Williams,
Thank you for your lovely review! We're so pleased to hear that you received good service and found our Wrexham team really helpful. We appreciate your feedback and thank you for choosing Ableworld Wrexham.
If you ever need any further assisatnce, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
The staff were super helpful
The staff were super helpful, informative and friendly. Nothing was too much trouble
30 September 2026
Unprompted review
Reply from Ableworld
Hi Gillian,
Thank you for your lovely review!
We're delighted to hear that our Wigan team was so helpful, informative and friendly.
It's great to know that nothing was too much trouble and that you had such a positive experience. We appreciate your feedback, and thank you for choosing Ableworld Wigan.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworl
ATTENTION TO DETAIL BY STAFF
30 September 2026
Reply from Ableworld
Hi James,
Thank you for your lovely review! We're delighted to hear that you appreciated the attention to detail from our Stockton team.
We really value your feedback, and will be sure to pass your comments on to the staff.
If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very helpfull and gave us all the…
Very helpfull and gave us all the advice needed to go home happy.
29 September 2026
Reply from Ableworld
Hi William, thank you for your lovely review! We're so pleased to hear that our team was helpful and able to provide all the advice you needed.
It's great to know you felt happy and confident with your visit.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Helpful pleasant staff
30 September 2026
Reply from Ableworld
Hi Irene,
Thank you for your lovely 5-star review!
We're pleased to hear that you found our team helpful and pleasant. We appreciate your feedback and thank you for choosing Ableworld.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
We were very impressed with Katherine…
We were very impressed with Katherine at the Shrewsbury shop. She was exceptionally helpful and knowledgeable about all the products. We found her approach very reassuring. We also appreciated her cheerful sense of humour. I shall look forward to using my Rollator.
29 September 2026
Reply from Ableworld
Hi Wendy,
Thank you for your wonderful review! We're delighted to hear that Katherine provided such helpful, knowledgeable, and reassuring service at our Shrewsbury store.
It's lovely to know that her cheerful approach and sense of humour helped make your visit such a positive experience. We'll be sure to pass your kind comments on to Katherine and the team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
The very helpful young lady that I saw…
The very helpful young lady that I saw on Monday at woolston who was very polite and helpful a big Thankyou
30 September 2026
Reply from Ableworld
Hi Andrea,
Thank you for your wonderful review! We're delighted to hear that you received such polite, friendly and helpful service from our Southampton team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Had problem after first time out
Had problem after first time out. The hydraulics on the bar faulted so handle wouldn’t stay up. Replaced scooter within days. Fantastic service, lovely man in shop, couldn’t have been more apologetic although it wasn’t his fault. Would recommend this outlet to everybody.
29 September 2026
Reply from Ableworld
Hi Joan,
Thank you for your lovely 5-star review! We're sorry to hear that you experienced an issue with your scooter, but we're pleased that our Salford team was able to resolve it quickly and arrange a replacement within just a few days.
It's wonderful to hear that you received such friendly and helpful service throughout. We'll be sure to pass your lovely comments on to the team. Thank you for your recommendation and for choosing Ableworld Salford.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Service is fantastic
Service is fantastic, very helpful, and knowledgeable on items required.
29 September 2026
Reply from Ableworld
Hi Mr Owen,
Thank you for your wonderful review! We're so pleased to hear that you received fantastic service from our Lincoln team.
It's great to know that our staff were helpful and knowledgeable when assisting you with the items you needed. Thank you for choosing Ableworld Lincoln, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
JOLLY scooter purchase
Adam was brilliant. He made my father feel at ease and was very knowledgeable. The buying process was very easy. I would 100% recommend Ableworld.
29 September 2026
Reply from Ableworld
Hi Paul,
Thank you for your lovely review! We're delighted to hear that Adam made your father feel at ease and provided such knowledgeable and helpful service at Ableworld Colchester.
It's great to know that the buying process was straightforward and stress-free. We'll be sure to pass your kind comments on to Adam and the Colchester team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
We were attended to by William and he…
We were attended to by William and he dealt with us in a professional manner in showing us the mobility scooters that might suit my needs. He explained everything I needed to know and demonstrated the scooter that suited my needs. He demonstrated the extras that I might need, insurance, safety lock etc. and was helpful in a pleasant manner.
29 September 2026
Reply from Ableworld
Hi Brian,
Thank you for your lovely review! We're delighted to hear that William provided you with such professional, friendly and helpful service at our Colchester store.
It's great to know that he took the time to understand your needs, demonstrate the most suitable mobility scooter, and clearly explain the additional options available, including insurance and security.
We'll be sure to pass your kind comments on to William and the Colchester team.
If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.