ACE Cash Express Reviews 10,828

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ms. Sibhon (S. Post Oak location) was so personable and professional! Her customer service was truly AMAZING! She went the extra mile(s), and took the much needed time to assist me, and with a beautif... See more

Rated 5 out of 5 stars

Hello. I have had the most customer service from the location on memorial dr. I had never been to a checking place because I thought you the customer would be ghetto honestly. Brittany and Shirley wer... See more

Rated 5 out of 5 stars

I give Von a 10 stars. She was the bomb she had such a great customer services. I If you like great customer services and some one who will go out their way to help you, VON MZ VON... The corner of... See more

Rated 5 out of 5 stars

went to ofallon mo store always great service had., skii as my ace cash rep ,she was very coorteuos and nice she took her time to answer all my questions and she made my time there eceptional nice e... See more

Company details

  1. Financial advisor

About ACE Cash Express

Information provided by various external sources

ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.

COVID-19 Update:

To our customers,

Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.

Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.

Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.

Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or customerservice@acecashexpress.com. We're working hard to be here for you if you need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had an excellent experience at Ace…

I had an excellent experience at Ace Check Cashing, all thanks to the fantastic customer service provided by Linda. From the moment I walked in, Linda greeted me with a warm smile and a friendly demeanor. She was attentive, listened carefully to my needs, and went above and beyond to ensure I had a smooth transaction.

Linda's professionalism and attention to detail were truly impressive. She explained the process clearly, answered all my questions thoroughly, and made sure I understood everything before proceeding. Her exceptional customer service skills put me at ease and made the overall experience a pleasure.

What really sets Linda apart is her genuine care for her customers. She took the time to get to know me and understand my specific situation, tailoring her service accordingly. Linda's personalized approach made me feel valued and appreciated as a customer.

I cannot recommend Ace Check Cashing and Linda's services highly enough. If you're in need of check-cashing services, do yourself a favor and visit this location. You'll be greeted with exceptional service, care, and attention to detail that is truly hard to find these days. Thank you, Linda, for making my visit an absolute delight!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy
I’ll have to say what a great place I choose to go into, Jessica V was very kind and helpful!! She really help me understand everything and what would be the best option for me. An Angel

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Shout out to Natali!

I just want to give Natali a big shout out for taking care of me. I’m new to this Florida area and she made sure I was good. Broke down everything I needed to know, so I’ll definitely be returning to handle more business with you all.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Big shout-out to Mandi.

Big shout-out to Mandi.. .. for her wonderful service, her excellent communication and people skills..she always is extremely friendly and helpful and informational ..it's always a pleasure to go in to ace cash express she is the life of the party but stays focused and consistent at all times..The most I laugh and smile every week..

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Angie was help funny and had a…

Angie was help funny and had a beautiful smile She was respectful and she explained the port card to me in great detail that made me actually want to open a port card with her on my next visit she has a real winning personality she is truly amazing she was in the Bloomfield store

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Arianna

Arianna, was really fantastic today and she was so respectful. She cashed my & check sent me home with a card!! I will be going back thanks to her, she’s a wonderful worker!!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

I looked everywhere on the Internet to…

I looked everywhere on the Internet to find out when my Ace Cash Express payday loan was due, but I could not find it anywhere. All each site kept saying were ads about how to apply and to register with them. They did not send me a reminder about when my payday loan was due, and I really did try to find out to no avail. I paid them off on August 14, 2024, but the loan was due on August 2, 2024. Now I can't get a loan with them anymore. I am frustrated and do not know what to do. It says, "Poor performance with us" when I try to get a payday loan with them. I HATE THIS! Does anyone know how long I will have to wait before I can get another loan with these guys, especially since I paid the loan back late?

14 August 2024
Unprompted review
Rated 5 out of 5 stars

It's always been great with Alicia and…

It's always been great with Alicia and Diane. They give 100% plus; excellent customer service. Recently, I went to ACE, and Alicia and Diane was not there. I met a lady name Esmeralda and she had excellent customer service. I give her two thumbs up. Esmeralda should be with Alicia and Dianne at the ACE. Good work.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

ACE cash express cares people!!!!

I just wanted to thank ACE cash express. I don’t know what I would have done without the opportunity of getting cash fast. I highly recommend this business. I would definitely return.
I want to personally thank Juan for the wonderful customer service and Steven for checking in on me and making sure if I had any questions he could help me with.
I was extremely satisfied and I will definitely be recommending people I know here.
Thank you ACE cash express!!! You care for your customers!

12 August 2024
Unprompted review

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