Airwatch Official 

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See what reviewers are saying

Rated 1 out of 5 stars

Please, please do not buy from this company. We received headphones in December and the product and packaging was damaged. I returned the item which cost me £15 via Royal Mail. After 18 emails and me... See more

Rated 1 out of 5 stars

Having seen all the reviews AFTER I purchased the headphones, I’m kicking myself! I sent an email asking them to cancel the order and refund me. However, they’ve basically told me they won’t and it’s... See more

Rated 1 out of 5 stars

Watch faulty after being brought for Christmas, they state on 14 day return or replacement policy! I am taking to court but meanwhile avoid this sham company I also suggest anyone who has issues... See more

Rated 5 out of 5 stars

Received my watch and after some time battery wasnt lasting much. Contacted Airwatch and they promised me to send new watch. Everything else, I cant complain, amazing watch, everything is working and... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Blackmail. Awful experience

I received my Airwatch two days ago which on set up I found to be faulty. I immediately reported this to their Customer Services team, with image evidence.
They tried to blackmail me, saying they would only send me a replacement, functional watch, if I submitted a “positive review”. I can now see from the below several others have experienced this same attempted blackmail.
Given this information, as far as I am concerned this is a knowingly fraudulent product and service by them.
Having read the Trustpoint review guideline. asking a consumer to provide a “fake” positive review directly infringes these guidelines given by trustpoint.

8 September 2022
Unprompted review
Rated 5 out of 5 stars

i bought two airwatch pro for me and…

i bought two airwatch pro for me and wife, battery last for at least 7 days got a lot of functions it feels nice when using it, customer service are quick to resolve an issue. recommended

8 September 2022
Unprompted review
Rated 1 out of 5 stars

SCAM, BLACKMAILERS,

Got blackmailed into leaving a 'good' review so I would get a replacement sent to me. Replacement came today and still doesn't function! Apps are all missing doesn't do anything advertised on their website! ABSOLUTE SCAM!!!!!
Google security alert appears the minute you connect.
DO NOT WASTE YOUR MONEY!!!!!!

5 September 2022
Unprompted review
Rated 1 out of 5 stars

⛔️ SCAM ⛔️

I bought a watch on 28th June, this is now September and I have never received it or had a refund after requesting one on 5 different occasions. Every email is just a reply with we will investigate this today, I never get a reply unless I email first.⛔️⛔️PLEASE DONT WASTE YOUR MONEY ON THIS COMPANY YOU WILL BE OUT OF POCKET. THE WATCHES ARE SENT FROM CHINA BUT NEVER REACH THE DESTINATION ⛔️⛔️

28 June 2022
Unprompted review
Rated 1 out of 5 stars

Watch never arrived!

Watch never arrive with the strap contacted them to confirm if it will be in a different delivery, I was told yes and to wait a few more days which I did I emailed again as still no watch I was told to send it back!! I was then told when I leave a good review then they will send a new watch out but it was too late I asked for a refund but they keep saying when I leave a good review they will send a new watch
I went via PayPal to get a refund
Seems like they hold peoples things to get good reviews I would waste your time or money

5 September 2022
Unprompted review
Rated 5 out of 5 stars

Very smart watch,

Very smart watch,
Looks stylish,fits well.
Easy to set up and install. We used the YouTube video.
Sadly the sleep function wouldn't work. Didn't register sleep.
Customer services replaced with new watch.
Happy with the outcome.

31 August 2022
Unprompted review
Rated 4 out of 5 stars

Awesome customer service

Awesome customer service & very quick to respond to emails.
Initially very happy with watch received, especially the feature where I can add a photo of my choice on the screen but unfortunately it does not keep charge. Having contacted the company, I'm happy to say they are sending a replacement.

20 August 2022
Unprompted review
Rated 4 out of 5 stars

The watch arrived but wouldn’t retain…

The watch arrived but wouldn’t retain charge. Airwatch have agreed to replace the watch before returning the replacement. Very good customer service in anticipation of the replacement watch. My autistic son was disappointed but will be happy with the outcome. Shaun

19 August 2022
Unprompted review
Rated 4 out of 5 stars

Great customer service

Ordered my watch was kept updated throughout regards delivery. Had some problems connecting the watch for calls but after a message to customer service this was sorted within a hour. A week later my watch had water damage I contacted customer service again who agreed to send a new replacement out. Can't fault customer service. The watch i am happy with and suits my needs.

19 August 2022
Unprompted review
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