Amazon Prime Video 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My experience with Amazon has been terrible. I paid for a subscription and as soon as they received the money, they suspended my account automatically. When I contacted them, they simply conf... See more

Rated 1 out of 5 stars

I was unable to cancel my subscription due to a system bug — the OTP could not be delivered to my phone number. On top of that, reaching customer support from Ukraine is nearly impossible. At the s... See more

Rated 1 out of 5 stars

Thinking about joining Amazon Prime DON'T....we joined years ago, decided to cancel our subscription, everything was fine, payments stopped coming out of our account Nov 2024 NOW suddenly they are t... See more

Rated 2 out of 5 stars

Amazon Prime Video is systematically going through the service shittification process. Now that all of the market share has been captured and no growth is possible, they are steadily making the ex... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Let me add my voice to the weight of…

Let me add my voice to the weight of customers complaining about adds on a paid service. It was without adds. Now. I need to pay more.. to not get adds?

No. My wife and I both had Amazon Prime, now only she does and we do our shopping on the one account.

Plus every add we see? Zero chance we would ever shop with them, as having to watch them is so annoying. Not that we listen to them. Muted the second they come on.

Listen up advertisers. Its hurting you to advertise on Yahoo TV

30 March 2024
Unprompted review
Rated 1 out of 5 stars

Insulting

It’s so insulting to pay for a service and then they tell you that said service is sponsored by mcdonald’s. No it isn’t, it is sponsored by me, the paying customer. Canceled my membership.

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Signed up for 30 day free trial

Signed up for 30 day free trial, only to have $33.50 taken from my bank account. Got no service for it. Spent over 1hr on the phone to fix it through remote support, only to find nothing changed. Prime video is just a platform to get get bank details, make a withdraw and you get nothing for it. Tried calling back twice to find nobody answers. Are all entertainment platforms like this.

15 March 2024
Unprompted review
Rated 1 out of 5 stars

Rip-off Amazon Prime

What is going on with Amazon Prime they put ads in then tell you need to pay £2.99 to have the ads removed what a rip off. I will not use Amazon Prime anymore i will stay with companies that respect their customers and not try and rip us off.

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Value for Money

I have been an Amazon Prime Video subscriber for 4 months now, and I think it is great value for money. For a small fee I have one year of good movies and series, and free delivery through the Amazon network.
It also comes with free games, which are quite nice.
I don't know if there is enough content for 12 months, but so far we have still a lot to watch on our watchlist.

9 March 2024
Unprompted review
Rated 1 out of 5 stars

DE HAR KUN ET FORMÅL

DE HAR KUN ET FORMÅL
it's really f u cking unbelievable that such a small crap company just keeps tricking people into thinking you can watch prime for 7 days for free but charges for 30 days with it, that's your way of tricking people

1 March 2024
Unprompted review
Show reviews in all languages. (185 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look