Amberta Reviews 161

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company, often praising the beautiful and shiny products, including chains, rings, and bracelets. Customers frequently highlighted the exquisite packaging, noting that items arrived beautifully wrapped and felt like a special, thoughtfully prepared gift. Many people expressed satisfaction with the overall quality and design of the jewelry, finding exactly what they were looking for. However, some customers were dissatisfied with the product quality, mentioning that items like gold studs fell apart easily. Others noted discrepancies between advertised products and what they received, such as a ring advertised as 14kt but confirmed as 9ct, or garments that looked nothing like their online photos and were of poor fabric quality.

What people talk about most

Product

Consumers find the product to be positive, with many praising the beauty and quality of items like chains,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising items like the beautiful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chain is absolutely beautiful and sparkly and very shiny. The only tiny issue I have is that it’s hard to use the clasp. There’s a tiny silver tag that hangs down and it kind of gets in the way I... See more

Company replied

Rated 5 out of 5 stars

Amazing company!!!! Our rings arrive beautifully packaged. The ring I bought for my husband was wasn't the right size. There was no hassle exchanging it, I was kept updated by a wonderful custom... See more

Company replied

Rated 5 out of 5 stars

I love this jewellery site.cheap and quality elegant pieces of jewellery. I love their heart bracelet ❤️.it's beautiful and lovely. The packaging is perfect.

Company replied

Rated 5 out of 5 stars

The silver mystery box was well worth buying and excellent value - even if the contents don't suit they make great presents for family or friends!

Company replied


Company details

  1. #103 of 111 best companies in Jeweller

Written by the company

Dive into the world of jewellery. Amberta is a UK based jewellery brand with a love for classic design and craftsmanship. Browse a wide range of 925 Sterling Silver, 18K Gold Plated, 9K Gold and Amber gemstones jewellery pieces. Made with passion, with a design that lasts a lifetime. Our story started back in 2007 when our founder Nikita Perezilo, a jewellery enthusiast at the time, realised from experience the two prevailing principles in the jewellery market: good quality means expensive and vice-versa. His vision was to change this perception and conjoin the best features when purchasing jewellery: quality and value can go hand-in-hand in the jewellery market too. Amberta was founded in 2017 in the beautiful city of Edinburgh and continued its mission relentlessly: proving the above said commonplace wrong. Today we have a small but ambitious team striving to shine a light on that fine jewellery can be purchased with great quality, stylish packaging without the need to spend a small fortune.


Contact info

4.1

Great

TrustScore 4 out of 5

161 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing company!!!

Amazing company!!!!
Our rings arrive beautifully packaged.
The ring I bought for my husband was wasn't the right size. There was no hassle exchanging it, I was kept updated by a wonderful customer service team.
Highly recommend. I will certainly be buying from them again

4 June 2025
Amberta logo

Reply from Amberta

Dear Sam,

Thank you for your wonderful feedback.
We're so glad to hear that you like our products and service.
You feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Regards
Amberta

Rated 1 out of 5 stars

No proper response

I have been trying to reach out for over a week now, but I have not received any proper response. I returned my product as per the required procedure, but there has been no update or communication since then. I’m extremely concerned, as it feels like my money has gone to waste.

Please address this issue urgently and provide a clear update on the status of my return and refund.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Love my new chain

Love my new chain, excellent quality, arrived very quickly and in perfect condition

12 May 2025
Amberta logo

Reply from Amberta

Hi Audrey,

Thank you very much for your positive comment.

We are happy to hear that you are satisfied with your recent purchase.

Regards,
Amberta

Rated 5 out of 5 stars

The game is beautiful

The game is beautiful, excellent quality and great finish, very delicate, I love it!

5 May 2025
Amberta logo

Reply from Amberta

Hi Monica,

Thank you for taking the time to share your opinion.

We are proud that we were able to meet your expectations and that you like the item.

Thank you again.
Amberta

Rated 5 out of 5 stars

Lovely ring.

Lovely ring.
Exactly as described and fits perfectly.

21 April 2025
Amberta logo

Reply from Amberta

Hi Tania

Thank you and that's fantastic to hear!

We are proud that we were able to meet your expectations and that you love the ring :)

Thank you again.
Amberta

Rated 5 out of 5 stars

Lovely and quality jewellery

Lovely and quality jewellery. Looks like pictures and arrived on time.

7 April 2025
Amberta logo

Reply from Amberta

Hi Laurena,

Thank you for your review.

Your nice words are highly appreciated, and we can't thank you enough for it.
Every bit of feedback like this does so much to help us out!

Thank you.
Amberta

Rated 2 out of 5 stars

While the product I received was…

While the product I received was lovely, through some mistake I only received half the order I paid for and I have had no response to my repeated emails trying to find out what has happened to the rest of my purchase

4 March 2025
Rated 5 out of 5 stars

Came across this brand on an Instagram…

Came across this brand on an Instagram ad and had a little look as found a couple of items that I knew I’d like so I ordered and I had them in my house in around 19 hours later, which is very impressive.
I also would like to say how classy the packaging is and the cute little boxes they come in with some cute little cards and sweet dried flowers
This is a really nice experience. All was packaged beautifully and I think this brand have definitely given their all as far as selling jewellery goes, I buy a huge amount of jewellery, every month, all year, every year and they definitely have had one of the best branding experience, and going out of their way for the customer
Positive experience, five stars.

They have definitely thought hard about the brand they want to be, and it shows ❣️

4 April 2025
Unprompted review
Amberta logo

Reply from Amberta

Hi There,

Thank you very much for your lovely comments.
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.

We look forward to seeing you soon!

Thank you again.
Amberta

Rated 5 out of 5 stars

Amazing quality and minimalist but…

Amazing quality and minimalist but fashionable styles. Love it

7 March 2025
Amberta logo

Reply from Amberta

Hi Luana,

Thank you for taking the time to share your opinion.

We are proud that we were able to meet your expectations and that you like the item.

Thank you again.
Amberta

Rated 5 out of 5 stars

Beautiful jewellery and packaging

Beautiful jewellery and packaging. Loved the subscription seasonal box. Such good value . Loved it !

3 March 2025
Amberta logo

Reply from Amberta

Hi Sian,

Thank you for your review.

Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!

Thank you.
Amberta

Rated 5 out of 5 stars

Easy to order and a fast delivery to…

Easy to order and a fast delivery to get a beautiful product

2 January 2025
Amberta logo

Reply from Amberta

Hi Helen,

Thank you very much for your positive comment.

We are happy to hear that you are satisfied with your purchase.

Regards,
Amberta

Rated 5 out of 5 stars

Arrived much earlier than expected…

Arrived much earlier than expected (through international shipping) with no problems.
Packaging was neatly decorated. Products in good arrived in excellent condition.

16 December 2024
Amberta logo

Reply from Amberta

Dear Customer,

Thanks for giving us such a wonderful review.
This type of feedback encourages the team to continuously exceed quality standards.

Regards
Amberta

Rated 1 out of 5 stars

The worst customer services it’s been…

The worst customer services it’s been over two weeks I had messaged regarding my order till date no one has responded back to me, once the customer has bought any product from their website they don’t care if customer wants to return or get their refund please stay away from them

2 December 2024
Amberta logo

Reply from Amberta

Dear Customer,

We noticed that you left a negative review on Trustpilot.
Please provide more details since you mentioned that you sent us an email over two weeks ago and that you didn't get a response from us.

Unfortunately, our system did not find inquiry from you so please tell us where did you sent your email to?

Regards
Amberta

Rated 5 out of 5 stars

Good quality products & a very…

Good quality products & a very professional, prompt service.

2 December 2024
Amberta logo

Reply from Amberta

Dear Customer,

Thank you very much for your positive comment.

We are happy to hear that you are satisfied with your recent purchase.

Thank you.

Regards,
Amberta

Rated 5 out of 5 stars

Wife loves them.

Bought as a replacement for a lost item. Nice quality and a good price.
Quick delivery.

28 November 2024
Amberta logo

Reply from Amberta

Dear Customer,

Thank you for taking the time to share your opinion.

We are proud that we were able to meet your expectations and that you like the item.

Thank you again.
Amberta

Rated 5 out of 5 stars

The wrong size earrings were sent out…

The wrong size earrings were sent out after discussion and a photo sent I was sent the right size earrings before I sent the smaller size back which I did. For the price of the earrings this was exceptional. I already liked this company and had bought from them before will certainly buy from them again.

25 October 2024
Rated 5 out of 5 stars

Perfect gift for my gf

I got this gift for my gf for our birthday (we share one), and she loved it so much. I ended up getting myself one just because of how perfect it is. It doesn’t wear down or tarnish or fal apart, and it’s the perfect set with anything. Please keep making more of these Amberta!

27 July 2024
Unprompted review

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