The chain is absolutely beautiful and sparkly and very shiny. The only tiny issue I have is that it’s hard to use the clasp. There’s a tiny silver tag that hangs down and it kind of gets in the way I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company!!!! Our rings arrive beautifully packaged. The ring I bought for my husband was wasn't the right size. There was no hassle exchanging it, I was kept updated by a wonderful custom... See more
Company replied
I love this jewellery site.cheap and quality elegant pieces of jewellery. I love their heart bracelet ❤️.it's beautiful and lovely. The packaging is perfect.
Company replied
The silver mystery box was well worth buying and excellent value - even if the contents don't suit they make great presents for family or friends!
Company replied
Company details
- #103 of 111 best companies in Jeweller
Written by the company
Dive into the world of jewellery. Amberta is a UK based jewellery brand with a love for classic design and craftsmanship. Browse a wide range of 925 Sterling Silver, 18K Gold Plated, 9K Gold and Amber gemstones jewellery pieces. Made with passion, with a design that lasts a lifetime. Our story started back in 2007 when our founder Nikita Perezilo, a jewellery enthusiast at the time, realised from experience the two prevailing principles in the jewellery market: good quality means expensive and vice-versa. His vision was to change this perception and conjoin the best features when purchasing jewellery: quality and value can go hand-in-hand in the jewellery market too. Amberta was founded in 2017 in the beautiful city of Edinburgh and continued its mission relentlessly: proving the above said commonplace wrong. Today we have a small but ambitious team striving to shine a light on that fine jewellery can be purchased with great quality, stylish packaging without the need to spend a small fortune.
Contact info
Summit House, 4-5 Mitchell Street, EH6 7BD, Edinburgh, United Kingdom
- customersupport@amberta.com
- amberta.com
4.1
Great
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy Customer
Delivery, packaging and communication excellent. Very happy with my purchase. Would definitely use company again.
8 November 2022
Reply from Amberta
Hello,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Reply from Amberta
Hi Sootie,
Thank you very much for your positive comment.
Very pleased that you like your new chain.
Thanks.
Regards,
Amberta
Very beautiful silver 😍 as expected
12 August 2022
Reply from Amberta
Hi Malgorzata,
Thank you very much for your positive comment.
We are happy to hear that you are satisfied with your recent purchase.
Thank you.
Regards,
Amberta
Love this company’s jewellery
Love this company’s jewellery. Especially the chains. So many styles and lengths to choose from. I won’t go anywhere else. Highly recommend.
15 September 2022
Unprompted review
Reply from Amberta
Hi Carole,
Thank you for taking the time to share your opinion.
We are very happy with your comment and that you are satisfied with our range of products.
Thanks,
Amberta
Thank you again.
Amberta
Great service!
25 August 2022
Reply from Amberta
Hi,
Thanks, Donatas!
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire customer service team receives your feedback – they’ll be thrilled to hear your kind words.
Regards,
Amberta.
Reply from Amberta
Hi Tamara,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Excellent quality
20 July 2022
Reply from Amberta
Hi Riccardo,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Reply from Amberta
Hello Ms Campbell,
Thank you very much for your 4 stars review.
We are happy to hear that you are satisfied with your new leaf ring.
Thank you.
Regards,
Amberta
NOT Sterling Silver!
I purchased a snake bracelet described as sterling silver. We all know sterling silver is not magnetic so when it arrived I tried the magnet test and I could pick the bracelet up by the clasp with the magnet proving it was not sterling silver. Absolutely no response from Amberta following my complaint but luckily I paid by PayPal and got my money back through their resolution centre. Don't purchase from Amberta.
13 July 2022
Reply from Amberta
Hi Linda,
Thank you very much for your feedback. We are sorry to hear that you were not fully satisfied with your recent purchase.
Regarding the contact made via Paypal, indeed, we did not have the chance to see it. It helped us realize we had an integration issue between Paypal and our platform. Thanks for pointing this out.
Regarding silver, we closely work with the UK jewellery regulating authority and undergo constant checks by the marketplace regarding the "Jewellery Quality Assurance Standards".
There is a possibility that there may be mixed metal contained in the mechanism of the clasp which may attract the magnet. We will look internally into this.
Thank you again.
Regards,
Amberta
The bracelet is stunning
The bracelet is stunning, delicate and simple. Although it looks a little fragile, but is good for the price, I just wish they have smaller sizes, unfortunately I had to give it to someone else because it was to big for me.
27 June 2022
Reply from Amberta
Dear Rosannerys,
Thank you very much for your 4 stars review!
We really appreciate it and are happy to hear that you are satisfied with the design and the price of the bracelet.
We will take your comments into consideration and will contact the manufacture regarding smaller sizes.
Regards
Amberta
such a lovely piece
27 June 2022
Reply from Amberta
Thank you so much for your amazing review! We are so happy to hear that you like our product.
Regards,
Amberta
Top quality jewellery from quality…
Top quality jewellery from quality sellers Amberta. Have purchased silver huggie hoop earrings from them and they are amazing! Many thanks! Will definitely be purchasing from them in the near future!
17 June 2022
Reply from Amberta
Hi Anna,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like your new earrings.
Thank you again.
Amberta
Ordered silver earring loops and im…
Ordered silver earring loops and im very happy with them, fast shipping..i would recommend Amberta for their genuine jewellery...
17 May 2022
Reply from Amberta
Hi Vanessa,
Thank you for your review.
Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!
Thank you.
Amberta
I was very happy with my purchase and…
I was very happy with my purchase and it arrived very quickly, sooner than expected.
11 April 2022
Reply from Amberta
Hi SB,
Thank you very much for the 5 stars review!
We are happy to hear that you are satisfied with your recent purchase and that it arrives sooner than planned!
Thank you again.
Regards,
Amberta
Beautifully made
Beautifully made , attractive chain. Just right. My Wife was delighted with it as it was to wear with a gilded silver Alexander the Great pendant . The chain looks really good with the pendant. Super value. 10/10.
24 March 2022
Reply from Amberta
Hi K.E.B,
Thank you for your review.
Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!
Thank you.
Amberta
Beautiful ring and very quick delivery…
Beautiful ring and very quick delivery when I ordered with you directly Amazon lost the first one I ordered thank you for a quick delivery
23 March 2022
Reply from Amberta
Hi Heather Rhodes,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like your new ring.
Thank you again.
Amberta
Great product!
21 March 2022
Reply from Amberta
Hi Irina,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Reply from Amberta
Hi Jennifer,
Thank you very much for your 5 stars review!
We are happy to hear that you are satisfied with your recent purchase.
Thank you.
Regards,
Amberta
Lovely chain.
Lovely chain. Very well made and presented. I’m very happy with it. Arrived promptly. Couldn’t fault the service.
14 February 2022
Reply from Amberta
Hi Mark,
Thank you very much for your 5 stars review!
We are really happy to hear that your chain arrived promptly and that you are happy with it.
Thank you.
Regards,
Amberta
Customer service query
Previously I was really happy with Amberta. I have a question concerning a bracelet which I purchased from them and have emailed them at least 4 times, as of today I still have no response, the first time was before Christmas. If they respond to me, then would have no problem giving them 5 star rating as their jewellery is great.
9 February 2022
Unprompted review
Reply from Amberta
Hi Barbara,
Thank you for taking the time to share your opinion.
We are really sorry to hear you have not received a response from us. We aim to response to all our customers within 24 hours after contact.
You can contact us via the email: customersupport@amberta.com as well as with the chat on our website.
We will answer your question regarding the bracelet.
Thank you.
Regards,
Amberta
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.