Blue Herring Mortgage & Protection Services LtdReviews 

46
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 23 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making complex processes clear and easy to understand. The service provided is frequently described as first-class, with many appreciating the personalized approach and dedication to securing favorable outcomes. Reviewers highlight exceptional customer service, noting prompt responses, constant availability, and a willingness to go above and beyond, even adapting communication styles for individual needs. Many also appreciate the proactive updates and the stress-free experience provided throughout their interactions.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and personalized... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Layla came recommended to us and we can now see why. As first time buyers we were completely new to the process and Layla made everything really clear and easy to understand. Any questions we had were... See more

Rated 5 out of 5 stars

Layla not only sorted us a great mortgage rate and helped us navigate our insurance, but she was a calm, knowledgeable and patient while she guided us through something we've never done before. Having... See more

Rated 5 out of 5 stars

We couldn’t recommend Layla enough! From start to finish she made the whole process so clear and easy for us. She has a wealth of experience and contacts, and ensured we were able to get the very... See more

Rated 5 out of 5 stars

From start to finish Layla explained the process and made it really clear. She was on hand to answer any questions, no matter how small. We received regular progress updates and advice on what we shou... See more


Company details

  1. Mortgage broker

Written by the company

Blue Herring Mortgage & Protection Services Ltd will assist you through the home buying process, moving or remortgage process with clear and informative advice alongside a friendly ear to answer any queries you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

5-star
4-star
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1-star

No history of asking for reviews

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4.8

All reviews

(46)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

was absolutely amazing…

Layla absolutely amazing from the moment we approached her to help with our mortgage. As first time buyers we didn’t have much knowledge within this area, and Layla took her time to explain everything. The communication was brilliant and Layla informed us of all the updates through our journey. I cannot thank Layla enough for her time for helping us achieve the best deal for us . See you again not two years for a remortgage.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Wouldn’t recommend anyone else!

We couldn’t be happier with our experience with Layla. She was professional yet friendly, making the entire process smooth and stress-free. Layla answered all our questions and helped us understand our options without any pressure. I felt supported every step of the way. If you need a mortgage advisor, I wouldn’t go anywhere else!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Stand out service and expertise

Each time we have bought a house and remortgaged we have only used Layla, we wouldn’t consider going anywhere else!

She is thorough with everything and she puts it in simple terms for us to understand the process and our mortgage - giving us the confidence that we are making the right decision and putting any doubts at ease, especially with the mortgage rates at the moment.

We are so happy we have found someone who cares, there’s no reason we would go anywhere else. Thank you Layla

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Excelent profesional, highly recommend.

Thank you so much Layla and your Blue Herring team for all your help, excellent support and best advice you always offer to us anytime we look for your services.
You went above and beyond to help us get the best possible products.
Wish you always stay same pleasant person and professional in your domain.
Good luck in everything you do and can’t wait to meet you soon again!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Layla is fantastic

Layla is fantastic. She is always on hand to answer any questions, and she does exactly what she says she will do. She is great at communicating and very friendly. I highly recommend her.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

I started my journey not knowing any…

I started my journey not knowing any about mortgages or house buying and i didn't think I would not be able to afford it. I was given Layla's details, when I made contact I explained my situation. Instantly Layla understood and she helped me through every step of the process from start to finish. She was always happy to answer my questions and in a way that I understand it.
I will definitely use Layla in the future and I will recommend her to all my friends and family
Thank you for helping me.

25 October 2024
Unprompted review

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