Blue Islands 

I booked a flight with Blue Islands via a third party website many months ago. The airline then changed both of our flight times so were unable to go. I therefore requested a refund as this was allowed given they’d been the ones to change the flights. Blue Islands advised it would be refunded by the third party as I paid with them and they had my details (makes sense). I contacted the third party who said they’d not received a payment from Blue Islands and the airline said they’d sent it.

I then had to go back and forth between the two multiple times being told it was up to the other company to sort. I was told up to 30 days and this came and went with no refund still. I eventually got fed up and raised a dispute with my credit card company. They refunded me the money whilst they looked into it.

I assumed that was the end of it but I have just checked my credit card and can see I have now had the payment taken back off my card as I believe the third party have disputed my dispute. So now I’m absolute no further on and still nearly £400 down! The original cancellation took place back in August. I’m not prepared to keep chasing my money because you and the third party can’t get your arses into gear. Sort it out!!!

not clear servcie they provide and waste of money.

Despite reading poor reviews before travelling we found the staff & flights good, yes we had delay but communication good.
One female staff member a bit short with us at Jersey when we had to get off & on to another plane but other staff very friendly
Had to call customer care because we got stuck in Alderney due to fog, missing our planned Blue Islands flight, staff answered quickly & found us next flight & only had admin fee to pay.

This ‘airline’ does not even deserve 1*
I am very disappointed with my recent experience with blue islands. Our flight was cancelled at short notice, leaving us completely stranded overnight with no communication, apology, or help from the airline. We had to cover our own hotel, taxi, and food costs, which is unacceptable when the disruption was entirely out of our control.

The replacement flight the following day was then delayed by over three hours, again with no explanation or updates. This caused us to miss work and lose income, and still the airline offered no support or compensation.

To make matters worse, because blue islands is a Channel Islands-based company, they don’t fall under standard EU/UK compensation rules, meaning passengers like us are left out of pocket with no recourse.

It’s shocking how little care or responsibility was shown throughout this ordeal. I would strongly advise others to think carefully before booking with blue islands, as the lack of communication, organisation, and accountability is simply unacceptable. I will never use this uncaring airline again. The residents of the Channel Islands deserve so much better for a lifeline service.

So, Blue Islands decide to cancel my return flight from Guernsey back to Southampton, whilst we were checking in at the airport. Technical issue apparently. We were put on the first flight out the next day. 06.45. We incurred so many extra costs. Hotel for the night, Taxi to the hotel and back to the airport in the morning. Obviously we had to eat out. My wife lost a day's work and so on. Just had an email saying no compensation. Absolutely disgusting, what a disgrace of a company. I certainly will never book blue islands again. To top it off the real reason for the cancellation was because a member of staff went sick. No resilience at all and it affected so many people. The final straw, the flight in the morning was delayed 3 hours, which they knew the night before, but still let you turn up at the airport at stupid o clock in the morning. No apologies given at all until we got on the plane. Customer service a big fat 0. I hope they cease to operate.

World's worst Airline

Flight delay - it happens. But poor to non existent communication, disrespect to passengers leaving people standing in a cramped boarding gate area when majority are senior citizens. Final straw deliberate decision to leave a number of items of baggage behind without any acknowledgement or explanations. Baggage clearly visible as remained on baggage cart next to aircraft throughout boarding and aircraft push back. People left standing at baggage claim unable to recover some of their luggage and left to make individual claims at destination airport.

Flight cancelled back from Mallorca - communication non-existent between ground staff and passengers. Yet another Blue Islands disruption, leading to a loss of a days income - avoid at all costs.
The Government needs to step in and hold this bunch of coybows accountable as they are an absolute disgrace.

Well, what can I say about our recent Blue Islands flight to Jersey on 10th September 2025? Nothing good I am afraid. Appalling airline who do not deserve to offer a service to the paying public.

Firstly, we we booked months ago to fly from Birmingham Airport, which is very close to our home. Then 6 weeks later BI informed us the Birmingham-Jersey service was being suspended so we were switched 50 miles away to East Midlands Airport, and having already booked a hotel and car, we had no option but to accept as no other airlines matched our dates. First black mark.

We checked in at EMA at 2.00pm for the 3.25pm flight. At 2.45pm were called to Gate 23, which was the farthest departure gate possible, a good 10 min walk away from any terminal civilisation. The plane landed at 3.00pm and incoming passengers disembarked. At 3.05pm, the queuing to depart passengers were informed there was a fault with a windscreen wiper and there would be a delay. Gate 23 is in a large empty hall, with no food or drink outlets, and insufficient seats for all passengers, so window cills and even the floor was used. For the next 3.5 hours were told nothing by BI, no communication from the airline whatsoever. It was left to a very nice Swissport ground staff member to walk round and apologise for the fact that he knew as much as we did, which was absolutely nothing.

At 6.15pm vouchers for £10 were given out for refreshments, which entailed a 10 minute walk back to the terminal facilities. On arriving back at Gate 23 at 7.25pm (another 10 minute walk back), a text message from BI (the first and only communication from them) informed us that the flight had been cancelled completely. Apparently we were rebooked to fly out at 9.45am the next day.

At 7.45pm, we were shepherded back to the terminal (10 mins away) to Gate 1, where we were eventually led out of the terminal into dark evening air and along a route to take us back in through Arrivals, so we could be re-admitted back into the UK!

We had to go to Baggage reclaim and get all our luggage, however that took nearly 45 minutes because Carousel No 1 would not work! Eventually, they handed cases out one by one through a door!

Then another walk back through a now closing airport (all departing flights had ended) to the Swissport desk in the Departures building. We had to queue in order to arrange hotel accommodation, after about an hour of waiting around we were told that coach was coming to take us to a hotel, but it would be located16 miles away! So, back to Arrivals hall, where only the Greggs outlet had remained open.

We must have waited another hour or so, and eventually about 11pm a coach arrived, and we took our luggage out and started on our mystery “16 mile away’”hotel trip.

After 28 miles, we arrived at the Leonardo Hotel in Hinckley at 12.00 midnight. 10 hours after our flight check in . Got to our bed at 12.30am. Up at 6.30am for a breakfast and then back on the coach for another 28 mile return journey to EMA. Went through the check in process again at 8.15am and went through security, and then held in the terminal area because….. the 9.45 flight was delayed! Then at 11.30 walked the 10 minute route back to Gate 23 and we finally took off around 12.00 noon. Missed a day of a 7 day holiday.

Blue Islands were totally incommunicative apart from one flight cancellation text. Terrible attitude toward customers, had no apologies from the airline and of course no compensation because they are not bound by the EU/UK rules on such matters. The huge amounts of poor reviews (including this one) may seem unbelievable but rest assured they are true descriptions of the way passengers are inconvenienced and treated. Will never use Blue Islands again. It is time the Jersey and Guernsey governments intervened with this airline and stopped them from trashing the islands’ reputation for having a pleasant holiday in the Channel Islands

Your chance of arriving at your destination on time, or arriving at all, is the equivalent of flipping a coin.

This is without a doubt the worst airline I have ever flown with. We have had 2 flights cancelled both last minute and the remaining rebooked flights have been significantly delayed by >4hrs.

Used this useless airline 4 times this year and been late 4 times
What makes it worse is they tell us ( the people who pay their wages) lies

Absolutely useless. Check in as normal. Suddenly after security its a 4 hour delay. £5 gift card given that might buy you a coffee at jersey airport and then told to keep hold of it in case of further delays.

Even fly maybe was more reliable. Go by boat with dfds. You will actually get to your destinations.

Having booked return flights from Exeter to Jersey and then reading the reviews I feared I had made a big mistake! Our experience could not have been better, our flights were on time both ways. Aircraft comfortable with pleasant staff. Well done Blue Islands.

Will happily travel for up to 3 hours to another airport to avoid using blueislands again at all costs.
They are the most unreliable airline I’ve ever flown with, it’s such a shame that to get in and out of Jersey there are so few options so I have found myself booking them through having ‘no other choice’.
Won’t be making that mistake again, I will be making a trip out of my way to another airport instead, don’t waste your time.

Worst experience ever staff at check-in at Bristol and Jersey unhelpful and rude I was travelling with my disabled husband which is hard enough. Delayed 3 hours going to Jersey and 2.5 coming back the excuse coming home went from staff saying it was a spark plug needed changing to captain telling us they had to get staff home for weekend what a joke then took 3 attempts to start plane NEVER AGAIN this company needs to go.

Cancel Flights from Southampton last minute regularly

£360 return from Exeter to Jersey, £280 from Bristol...the DFDS ferry from Poole is £102! How can Blue Islands demand these prices. It's cheaper to travel from Devon to London and fly EasyJet to Jersey, than to fly from Exeter or Bristol. Madness.

Family arriving in Jersey from Bristol. Flight ALREADY delayed. Family visited Jersey July, had flights cancelled.
Worst airline