My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
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Review summary
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Reviews shaping this summary
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Very friendly and helpful answering any questions I had .All the staff we met were very friendly knew their products overall a very nice and relaxed experience. Would recommend other people to the C... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
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Company details
- #11 of 17 best companies in Funeral Director
- #7 of 11 best companies in Cremation Service
- #9 of 12 best companies in Funeral home
- #4 of 5 best companies in Funeral Insurance Company
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
191 reviews
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Above and beyond service!
The staff were lovely, Heidi dealt with my mom’s funeral plan. She was professional, precise and absolutely went above and beyond to make my mom feel at ease. Would highly recommend this service with Co Op to everyone
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well Heidi supported your mom with her funeral plan. Your words about her being professional, precise and going above and beyond to help your mom feel at ease really do mean a lot, that level of care is exactly what we hope every family experiences. We truly appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
I asked around witch one was the best…
I asked around witch one was the best and they all said the co-op
We were so glad we took there advice
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that friends and family recommended us, and that choosing to go ahead with your plan felt like the right decision. Knowing you’re glad you took their advice means a lot to us.
Take care,
Central Co-op Funeral Plans
Very good customer service and care. Very professional.
Very good customer service and care.
22 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced very good customer service and care, that’s exactly the standard we want every customer to feel when arranging something so important. If you have any questions about your plan, we are always here to help.
Take care,
Central Co-op Funeral Plans
found the whole experience very easy…
found the whole experience very easy had a FaceTime consultation with a lady she was very helpful so went ahead and booked it there and then also got points on my coop card which is a bonus would recommend this service
14 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that the whole process felt easy for you, and that your FaceTime consultation was so helpful. It’s great to know the conversation gave you the confidence to go ahead and set everything up there and then. We are really appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
Matthew was extremely professional
Matthew was extremely professional, he went through all options thoroughly.
I'd certainly recommend the service to others!,
A professional, yet personal, experience.
Thank you!
15 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that Matthew provided such a professional and thorough explanation of all the options. Knowing that his approach helped you feel confident, while still keeping the experience personal, it is exactly what we hope for. It’s wonderful to hear you’d recommend the service to others. Thank you for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Everything went well during the initial…
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away) how they felt it went and whether it was a worthwhile practice
28 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything went smoothly during the initial process and that the plan was clearly explained that clarity and confidence at the start is exactly what we aim for. If you ever want to revisit any details or have questions along the way, we’re here to help.
Take care,
Central Co-op Funeral Plans
Very professional service Matthew was very helpful explaining…
Matthew was very helpful explaining everything clearly and professionally and made our decision to go ahead with planning and buying our funeral plans from you a very easy decision
4 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that Matthew was able to make everything clear and straightforward for you. Knowing his explanations helped you feel confident in your decision and made the whole process easy is exactly the experience we want people to have when arranging something so important. If you ever have any questions or would like to go over any part of your plan in the future, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that setting up your plan felt completely hassle‑free and straightforward. Knowing it was quick, no‑fuss and has taken a weight off your mind is exactly the reassurance we want people to feel when arranging something so important. If you ever want to go over any details or have questions in the future, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced great service delivered with kindness, that’s exactly the standard we want every customer to feel when arranging something so personal. If you ever need anything else or would like to revisit any part of your plan, we’re always here to support you.
Take care,
Central Co-op Funeral Plans
Pleasant staff and ease of service
Pleasant staff and ease of service. Large choice and reasonable fees. An unpleasant subject dealt with well. Peace of mind.
16 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the staff pleasant and the whole process easy to navigate. Knowing that you had a good choice of options and felt the fees were reasonable is exactly the reassurance we hope to provide when discussing something that can feel like an uncomfortable subject. It’s great to hear that the experience gave you peace of mind, that means a lot.
Take care,
Central Co-op Funeral Plans
Easiest thing I have ever had to do
Easiest thing I have ever had to do, the information I asked for was given and more so I was happy to pay there and then
27 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that arranging your plan felt so straightforward and that you were given all the information you needed and more. Knowing the process was clear and easy enough for you to feel confident paying there and then is exactly the experience we aim to provide.
Take care,
Central Co-op Funeral Plans
It would have been 5 but we didn’t get…
It would have been 5 but we didn’t get a voucher like they advertised on TV.
26 May 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your review. We’re really pleased to hear that you were happy with the service you received, and we appreciate your feedback about the TV offer. The promotion you’ve seen advertised relates to a different Co-operative Society, but we completely understand why this might have been confusing. We’d still like to make sure you feel valued, so we’ll be in touch directly to offer an alternative reward and go through the details with you. Thank you again for choosing us and for sharing your experience. If there’s anything more you need in the meantime, we’re always here to help.
Take care,
Central Co-op Funeral Plans
was made to feel very comfortable and…
I was made to feel very comfortable and welcome the lady was very professional in the way she explained everything to me.
29 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that you were made to feel comfortable and welcome throughout your appointment. Feeling at ease is so important when discussing something so personal, and we’re really pleased the colleague you met explained everything professionally and clearly.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the service caring, understanding and informative. Those three words capture exactly the experience we want people to have when discussing something so personal and important.
Take care,
Central Co-op Funeral Plans
Very sensitive
Very sensitive, unhurried consultation with plenty of information and time to process this. Lovely calm setting and very empathic consultant who allowed me to consider my options and make my choices without any pressure.
1 May 2026
Reply from Central Co-op Funeral Plans
Thank you for your thoughtful review. We’re really pleased to hear that your consultation felt sensitive, unhurried and supportive. Creating a calm environment where you have the time and space to process everything is exactly what we aim for, and it’s wonderful to know your consultant provided clear information and empathy throughout. It’s especially reassuring to hear that you felt able to consider your options without any pressure, that’s an important part of helping people make the choices that feel right for them. If you ever need anything further or would like to revisit any part of your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Funeral planThe lady was really nice
The lady was really nice. Not too serious for a grim subject which worked well for us. Talked us through the plans that we chose
17 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely review. We’re so pleased to hear that the colleague you met made the conversation feel comfortable and approachable, even with a subject that can feel quite heavy. It’s great to know she talked you through the plans clearly and helped you choose what felt right for you. If you ever have any further questions about your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Two happy customers
The staff made us welcome and explained the different plans but did not pressure us. We had already explored what might be right for us and were so happy with the plan we decided on.
29 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you felt welcomed by the team and that everything was explained clearly without any pressure. It’s great to know you’d already explored your options and were happy with the plan you chose. We truly appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Arrangement for my personal funeral.
I went to the Coop funeral office in Ripley Derbyshire and met a very kind lady who arranged a appointment for me.I had the appointment on the 30th of April with the same lady who told me everything and we did all the paperwork for the type of funeral I wanted no problems at all.
30 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that your visit to our Ripley office was met with kindness and clear guidance. It’s lovely to know the colleague you met was able to arrange your appointment, talk you through everything, and complete all the paperwork for the funeral you wanted without any problems. We really appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
From making the appointment to meeting…
From making the appointment to meeting the lady who dealt with me every thing was fine.
30 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything felt smooth and straightforward for you, from making the appointment right through to meeting the colleague who supported you. It’s lovely to know the experience was positive throughout, and we truly appreciate you taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found it easy to complete your funeral plan online. Making the process clear and straightforward is exactly what we aim for, and it’s great to know this worked well for you. If you ever need any further support or have questions about your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
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