Agent tried hard but unable to fix my problem mainly due to my lack of technical ability. When sending an email using Outlook I receive an Internet Security Warning telling me that the server sec... See more
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During the same message thread, I was advised I needed to upgrade to forward my domain, as I was away from screen when I returned and saw the message, I responded that I had it for free before so w... See more
Company replied
The experience with support was great - James was really helpful and got the job done. However and overall, Crazy Domains is an ill-designed, unintuitive website that often obscures access to w... See more
Company replied
Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
4.0
Great
7K reviews
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Aaron resolved a hosting issue quickly and competently
Aaron from the support team sorted out a tricky addon-domain configuration on my Business Hosting plan within minutes via chat, enabled the addon slot, installed AutoSSL, and configured the Force HTTPS redirect. Clearly explained each step as he went. Refreshing to deal with someone who fixes the actual problem rather than reading from a script. Thanks Aaron.
14 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sebastian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Features Deprecated Without Notice
I have had my website and email hosted with them for around ten years. It used to be a good place to host my simple website, where I could use a wysiwyg editor to quickly make basic website edits, such as changing my opening hours or listing when I was away, etc.
Go to update my website today and find the wysiwyg editor has been 'deprecated'. I am told to go and see a web developer. I am quite capable of managing the html for my basic website, it just takes longer.
There was absolutely no communication about this feature being deprecated and I had to spend an hour with chat support to be told.
Very poor communication and customer support.
14 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Michael,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the deprecation of the WYSIWYG editor without prior notice and the difficulty you encountered when trying to update your website.
We understand how frustrating it is to suddenly lose access to a feature you have relied on for many years, especially when managing simple website updates on your own. We also understand your concern about the lack of communication regarding this change and the time spent contacting support for clarification. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Robots have taken over
Website is full of PR hype about how great the company is at assisting people but in fact it doesn't. It is almost impossible to get hold of a real person. The chat A.I. service is completely useless and has a narrow range of questions it allows to be asked, mostly marketing stuff. Won't allow you to talk to a human, if in fact they still have many on the staff.
13 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support channels and the difficulty you encountered when trying to reach a live representative.
We understand how frustrating it is when you are unable to get the assistance you need in a timely and convenient manner, especially when the chat service does not address your concerns properly. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Turned off auto-renew three times
Turned off auto-renew three times. Still charged the next day. They refused to provide a refund. Go elsewhere...this lot are a bunch of over priced scammers.
12 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Charlie,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to be charged after turning off auto-renew and not receiving the refund you expected.
We have taken note of your account details, and we will assist you with this case until it is fully reviewed and rectified.
Your feedback is important to us, and we are committed to improving our processes and customer experience.
Regards,
Renan D.
Online Experience Specialist
Cannot be trusted.
After being with this company for over seven years. Last year sometime they decided my email should be moved to a dedicated email host site. I did this and I paid for it. Within a year after this, they contacted me again and claimed I needed to be moved again, this time to some "titan mail" at a fee of over $470. I still have not activated this new titan mail they claimed I needed, but when I told them I did not want to continue as nothing was properly explained, they have decided not to refund my money. I did not have anything made bespoke. WHY can my money not be refunded, because they say so. I will be fighting this. JUST BE WARNED. This compant is not all it seems. STEER CLEAR
5 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Josh,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to receive unclear communication regarding your email hosting services, and difficulties understanding the changes made to your account.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
DO NOT USE CRAZY DOMAIN
Been over a week still no functioning emails!!
I have to call for over an hour everyday because something doesn’t work!
Servers are always down & crashing!!
DO NOT RECOMMEND
5 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Caleb,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating that the email service has been down for over a week.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
THEY LOST MY 300 PRODUCTS
I'm in NZ, Free Parking sold to Crazy Domians. After two phone calls saying I had to change to their server, I had no choice.. and the first man was very rude I must add. I paid $1500 for two years for my online shop to host with them. They told me there would be no disturbance to my shop when they migrate the website as they would do it over night. They transferred it over and when I checked my shop.. it was gone and saying it was insecure. The SSL certificate was not there. I had to chase them up, got someone different and he fixed that. Now my shop was back with NO PRODUCTS! All 300 products have gone. He said he will get someone to look into it. It's coming up 10 days.. I have loss of earnings at an important time (Mothers Days coming up) and still no products. I'm so upset and I'm talking to my lawyer for loss of sales and what can be done about this. Not good enough Crazy Domains. If I have to build my products again, it will take me at least a year! I will be looking at compensation. Do something about this.. NOW. Thanks Tabitha Jewellery NZ
4 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Samantha,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, especially the impact this has had on your online shop during an important period. We understand how serious this is, particularly with the loss of your product data and the delay in resolution.
We understand how upsetting and stressful this situation must be, especially after being advised that the migration would be seamless. This is not the level of service we aim to provide, and we take your concerns seriously.
We would like to review this matter as a priority and assist in getting this resolved. Please send your account details to supportreviews@crazydomains.com so we can urgently investigate and coordinate with the relevant team.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Completely let down a paying business…
Completely let down a paying business customer
I have been left without a working website and business emails over an entire weekend because of Crazy Domains' failure and their complete lack of support to resolve it.
What makes this so unacceptable is that Crazy Domains quietly removed their 24/7 customer service, moving to Monday–Friday only. Nobody told me this on Friday when I spoke to an agent, which would have been the obvious and decent thing to do. Instead, I was left to discover it myself when I desperately needed help.
I run a business. My website and emails are not optional extras — they are how I communicate with clients and operate day to day. An entire weekend of downtime, no pathway to resolution, and zero support is not just inconvenient, it is genuinely damaging.
If you are a business owner, do not rely on Crazy Domains. The removal of around-the-clock support without clear communication to customers is a serious failure. I will be moving my domains and hosting elsewhere as soon as this is resolved.
4 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the impact of the website and email downtime over the weekend and the difficulty in obtaining support when you needed it.
We understand how frustrating and disruptive this must have been, especially for a business that relies on these services to operate and communicate with clients. We also acknowledge your concerns regarding the change in support availability and the lack of clear communication around it. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
WORST SERVICE EVER!!!
WORST SERVICE EVER!!!
Do not use these guys! biggest SCAM! been a week with still no website or emails working!!
Won't even answer my call now
3 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Caleb,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly that your website and email services have been unavailable and that you have had difficulty reaching our support team.
We understand how frustrating and concerning it is when essential services are not working and you are unable to get assistance when needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Poor support with very long wait times
Poor support with very long wait times. They also don't provide modern settings like DNSSEC. I recommend using another DNS provider.
1 May 2026
Unprompted review
Reply from Crazy Domains AU
Hello Shane,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the support wait times and your concerns about the availability of advanced DNS features such as DNSSEC.
We understand how frustrating it is when support responsiveness does not meet expectations and when specific technical requirements are not available. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Wordpress Technical Issue
Fazal fixed some issues with my Wordpress website very promptly and kept me informed during the process my website was back in action very quickly do really appreciate his great service👍
2 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Greg,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
WARNING
WARNING: Misleading Sales Practices & Failure to Deliver
After 15 years with Crazy Domains, I was misled into an unnecessary $3,000+ upgrade and experienced catastrophic service failures.
The Sales Deception:
In February 2026, Account Manager J falsely claimed my Linux Hosting plan was "grandfathered" and being discontinued. This was a lie—Linux hosting is still actively offered. I was pressured into upgrading to a Premium plan I didn't need. Critically, I was never shown the Standard plan option, despite it being perfectly suited to my simple, externally-hosted websites. J promised "FREE" email migration and "seamless" website transfers handled by their team.
The Disaster:
I was instructed to reduce my email storage to below 10GB. While doing so, my main email account containing 16.84 GB of 5+ years of business and personal correspondence was DELETED. Crazy Domains made no recovery attempt, no apology, no explanation.
The Broken Promises:
Feb 18: Promised $141.56 refund within 10 days → Not received
Feb 18: Promised migration of email hosting → Never happened
Mar 12: Promised $391.90 refund within 7 days → Never happened
Charged for unauthorized "Advance Support" service ($108.90+) that was supposed to transfer email addresses—this work was never completed
The Result:
I've received zero actual cash refunds despite repeated promises. My email remains unrecovered. Website migration incomplete. I spent weeks attempting resolution, only to encounter broken promises, unanswered calls, and poor follow-up.
Recommendation: Use another provider. The misleading sales tactics and failure to deliver on critical services are unacceptable, especially for a long-time customer.
20 March 2026
Unprompted review
Reply from Crazy Domains AU
Hello Anna,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the concerns you’ve raised regarding your recent upgrade, service delivery, and account management. We understand how distressing it must have been to encounter issues with your email data, migration process, and the delays in the refunds that were communicated to you.
We understand how frustrating it is to feel misinformed and to not receive the level of service or follow-through that was expected, especially after being a long-term customer. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate thoroughly and follow up appropriately on the matters you’ve outlined.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The team member I spoke with was…
The team member I spoke with was fantastic and more than helpful.
29 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Daniel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Im generally always happy with Crazy Domains
Im generally always happy with Crazy Domains ive been with them for many years, and always trust that they get the job done , and they do! easy to deal and they look after me, there the best trusting domain company you could have.
24 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sonya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
I totally recommend Crazy Domains
I totally recommend Crazy Domains. Have contacted help desk many times and they always come in clutch with a resolution to any issues that arise. Customer service is A+. Way better than WIX. So glad we changed.
23 April 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Amazing and easy to use and customer…
Amazing and easy to use and customer service was absolutely wonderful and help me with all my website issue, thank you guys :)
13 March 2026
Unprompted review
Reply from Crazy Domains AU
Hi Fani,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
We have used CD for many years
We have used CD for many years. This time we needed access for our Tech guy so that he could set up a landing page referencing mudroom.au. This was done previously without fuss but this time apparently because CD have changed the backend, there had to be issues. After both my tech guy and I spent many hours trying to get a simple task performed, we found that I needed to pay and extra $28- christ knows what for - but I needed access for my Tech Guy. So its going to be bye,bye, from me as I have better things to do with my time than to be stuffed around by CD
23 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ken,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced while trying to provide access for your technician to set up your landing page for mudroom.au.
We understand how frustrating it is when a process that previously worked smoothly becomes more complicated, especially when it results in unexpected requirements and additional time spent resolving the issue. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Was giving the wrong advice on my…
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it was Domain not up to Date. Once the Domain was fixed everything back to normal. The Domain supplier was excellent in their Chat response and helping us.
20 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Cliff,
Thank you for taking the time to share your feedback.
We are sorry to hear about the confusion and the incorrect advice provided during your initial interaction, which led you to believe your website issue was related to hosting rather than your domain status.
We understand how frustrating it is when incorrect guidance results in unnecessary concern and delays in identifying the real issue. This is not the level of service we aim to provide, and we take this feedback seriously.
We are glad to hear that the issue was eventually identified and resolved once your domain was updated, and that you had a positive experience with the chat support provided by your domain supplier.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Misleading email makes me think I’m…
Misleading email makes me think I’m doing something nice by writing a review for the agent who helped me with my problem via their customer support chat box. Actually I’m just writing a review for crazy domains. Well here’s your review lol
24 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Ash,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that the communication you received was misleading regarding the nature of the review request.
We understand how frustrating it is to feel that you were asked to review an individual agent when your expectation was different. This is not the level of clarity or service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and ensure this is addressed appropriately. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Good overall, but don't be fooled by the pricing.
Overall, they're not too bad to use. Pretty easy to understand user interface and pretty low prices.
That said, they paywall things that are quite frankly ridiculous. Intentionally paywalling txt files and forcing you to do an expensive upgrade. Having to pay to add a txt file is not industry practise. That's engineering to try and extract as much value from the consumer as possible in the backend. That's very disappointing.
If you're willing to pay a significant premium in the backend to get the job done, then pretty good user. If you're actually looking for a smart package, you'd probably move away from this user.
21 April 2026
Unprompted review
Reply from Crazy Domains AU
Hello Tom,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding pricing and the limitations you encountered, particularly with features such as adding TXT records.
We understand how frustrating it can be when certain functionalities require additional upgrades, especially when this differs from your expectations or industry practices. This is not the experience we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further, as well as clarify available options that may better suit your needs. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
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