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Cruisin Motorhomes Reviews 

1,304
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 994 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff, noting that the check-in process is seamless and the vehicles are spotlessly clean and well-equipped for memorable road trips. People also mention that the motorhomes are extremely comfortable, easy to drive, and fully stocked with everything needed for a wonderful travel adventure. Some reviewers were not happy with mechanical issues, noting specific problems such as broken interior equipment, faulty gas setups, or flat tires during their trip. However, some people mentioned experiencing long wait times for replacement vehicles when unexpected problems occurred on the road.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting clean and modern vehicles.... See more

Staff

Customers had positive experiences with staff, frequently describing team members as friendly, welcoming, and... See more

Service

Clients share positive opinions on service, highlighting helpful and friendly staff during pick up and drop... See more

Quality

People report positive experiences with quality, highlighting modern, clean, and well-maintained vehicles.... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing great satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking process was easy, price competitive. Good selection of vehicles. Able to check in prior to collection was a great idea. Staff very friendly and competent. Vehicle was spotless when coll... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic trip, the sandpiper was super comfortable for a solo adventure. The electric and gas setup with regular drives and the solar panel meant I didn't need a campground all week. The swivel... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Cruisin Motorhomes for an amazing Motorhome & Service. Upon check in we were welcomed & greeted and shown to our amazing Deluxe 6 Berth Motorhome. The Motorhome itself was modern & clea... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and very attentive to any questions about the motorhomes we rented. We rented the 2 berth gocheap motorhome, it’s kept clean and well maintained, the kitchen tools are more than en... See more

Company replied


Company details

  1. Campervan and caravan rental agency
  2. Travel agent

Written by the company

Cruisin’ Motorhomes is an Australian, family-owned campervan hire company, helping travellers discover Australia in the best way for over 27 years! Our friendly reservations team is dedicated to assisting you in choosing the perfect campervan, and provide their expertise on customised travel itineraries for your ultimate Australian road trip! Our diverse range of high end campervan and motorhome models sleep between two and six people, catering from couples to groups of friends and families. Our vehicles are quite luxurious, well designed and include amenities that offer great comfort and convenience so you can consider your motorhome to be your “home away from home!”: get your own kitchen, bathroom, and cosy space to unwind after a day of adventure. Cruisin' Motorhomes offers motorhome hire and campervan hire along the East and West coast of Australia through branches in Perth, Cairns, Brisbane, Sydney, Melbourne, and Hobart in Tasmania. With unlimited kilometres, 24/7 Roadside Assistance and a fully equipped motorhome, you'll have everything you need to explore breathtaking beaches, vibrant cities, hidden gems and unforgettable experiences while enjoying the flexibility to travel at your own pace. Wherever you want to go, travel in style with Cruisin’ Motorhomes. So, what are you waiting for?


Contact info


4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,304)

995 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

I had an amazing experience! The staff was extremely helpful and my campervan was perfect!

6 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

We appreciate your kind words, Samantha 😊 Thank you so much & we look forward to seeing you again!

Rated 5 out of 5 stars

We had a good experience

We had a good experience and great adventure, we’re also very comfortable in the car, but the only problem is that sometimes when we found a place the park and camp, there might happen a power outage. But it was a fun trip, thank you.

5 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

Thank you so much 😊

Rated 1 out of 5 stars

Choose another company

Upon arriving at our first campsite, after only 2.5 hours of driving on paved roads and without any incidents, we discovered a leak in one of the tire valves. In addition, all of the tires were underinflated. After contacting customer service, we were instructed to drive to the nearest garage, which cost us an entire day of our trip as well as additional fuel expenses. The garage informed us that the tire was in very poor condition. Cruisin continues to deny this. We did not receive any compensation for the lost travel day or the fuel costs.

We then discovered that the refrigerator did not work while driving. We were mainly given manuals and spent a lot of time on phone calls trying to troubleshoot the issue ourselves. However, we were unable to fix it, which resulted in a great deal of wasted time and inconvenience. We also had to throw away a significant amount of food.

Eventually, the motorhome was replaced, which meant we had to completely unload and reload all of our belongings (with three children aged 1, 6, and 8). We were told that the replacement vehicle would be delivered between 7 and 8 p.m., but it did not arrive until 9 p.m. By that time, the children had fallen asleep on benches outside.

Unfortunately, the replacement motorhome also had problems: the water supply hose kept disconnecting, and several cabinets would either not close properly or could no longer be opened. These issues were dismissed upon delivery as being insignificant.

In the end, we received only $200 in compensation, an insignificant amount considering we rented the motorhome for six weeks. Extremely poor service. Book with a different company.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

6700km with no issues!

Booking process was easy, price competitive. Good selection of vehicles. Able to check in prior to collection was a great idea. Staff very friendly and competent.

Vehicle was spotless when collected. Bedding, towels etc good quality. Sharp knives! Relatively new van, drove beautifully with no issues.

A couple of points - no pan lids, a pair of scissors would be good and a basic French press.

Definitely recommend hiring the van. And definitely take the advice of don't drive between dusk and dawn!

3 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

Thank you for your lovely review, Debbie 😊 We're so happy you had a great trip and we appreciate your recommendation. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Awesome motorhome experience

Would like to say we had an awesome experience from customer service (Ish is a legend and deserves a pay rise 😉) through to the drivability of the motorhome and the features. Was a bloody awesome experience, thamks Cruisin, we recommend highly.

3 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Hi Levi, thank you so much for your kind words! We're so happy to know you had a great time & would love to see you again soon!

Rated 5 out of 5 stars

Clean and reliable

Clean, safe, reliable vehicle. Helpful and easy depot service.

1 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much, Emily

Rated 4 out of 5 stars

Amenities

Amenities. The only think I would add is a shuttle bus.

1 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

We appreciate your review, Christian!

Rated 5 out of 5 stars

The camper van was great

The camper van was great, very clean and had everything we could have wanted. The staff were very helpful and made us feel very welcome. Would definitely hire from these guys again

1 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

Thank you so much for your kind words, Geoff :) We look forward to seeing you again soon!

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! We enjoyed our Trip with our Cruisin Camper a lot, the service was great and we had a lovely time. Thanks again!

29 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much for your great review, Melanie!

Rated 5 out of 5 stars

Good experience

Good experience. Been good welcome at pick up and drop off. Everything ok with the motorhome and people efficient at counter.

29 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

We're so happy to hear everything went smoothly. We can't wait to see you again!

Rated 5 out of 5 stars

Sandpiper for effortless travel

Had a Sandpiper, what a well thought trough vehicle!

Also great service on pick up and drop off, nothing I can fault!

Thank you for making out trip so smooth.

29 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you, Sarah :)

Rated 5 out of 5 stars

Excellent Service

Excellent Service! I can strongly recommend to make trips with this guys, they‘ve been extremely helpful and polite, and if ever there was an issue it was solved in no time! Thank you guys!

22 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much Jimmy! We hope to see you again soon.

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