DB Schenker Sverige Reviews 11,340

So I refrained from giving a five star rating because the driver refused to deliver the parcel to my door but instead stopped at the enterance of the building. The parcel weighs 26kg so I totally unde... See more

Thank you Arash from customer service for quick and smart service and information about my package.I didn't get my package yet(it's on way) ,hopefully I'll get it soon .

The parcel got stuck at the terminal for some unknown reason but as soon as I contacted them they tried to get hold of me and then delivered swiftly. Kind and fast response:)

Very good service, as always. I am never deceptioned, what they say they do. Yesterday I spoke with them in the phone. Excellent atention. The driver today, in the middle of the snow left the pa... See more

delivery is done on time. I asked the delivery lady whether she can take back the pallet after i get my box she told me that she did not have time. It sounds strange because it took less than a minute... See more

their customer care is very professional and helpful, they wanted to leave my order at a pickup point but when I called the customer service they were very polite and helpful, the seller wanted to mak... See more

Great info on shipment progress and timely arrival to my area. Great to get two options - deliver to my house OR pick up at the DB Schenker warehouse. Simple and efficient. Great staff at the warehous... See more

I was wondering what the current status of my delivery was and how it possibly goes ahead in order to plan. Dino answered all my questions in a professionelle manner! Excellent job done!!!

Only trouble. Especially when living in Southern lappland in Northern Sweden. And especially when you get a package from GLS (which Schenker takes and should deliver) It takes a crazy amount of ti... See more

The person I spoke with was very helpful. He was patient and spoke English very well. He worked efficiently but at the same time demonstrated his interest in solving the problem.

I've read a lot of negative reviews. I've read a lot of negative reviews, but our personal experience was completely different, and frankly, we're very satisfied. Our order was sh... See more

Delivered as expected, very clear when and how. The delivery guy was supper nice and called me because he wasn't sure about the floor and name.

I had a parcel sent by GLS. But I didn’t receive a message or an e-mail to collect it When I called I was given directly the parcel number and the name and location of the shop to collect it

Terrible service. This is already the third time my bed hasn’t been delivered properly. Every time I’m forced to take a day off and wait at home the whole day, and each time the delivery arrives incom... See more

Great courier and postal service point staff, no problem at all, the parcel was delivered safely!

I received a message saying your parcel have been delivered, unfortunately I did not receive any parcel. I checked my cameras everything even calling , I did not even get help up to now it has been t... See more

Excellent service! Although I had some difficulty communicating in English, the employee was very patient, polite, and incredibly helpful. They made sure I understood everything and helped me schedule... See more

Very efficient delivery of an office chair. The package was left by the door of my apartment on the 3rd floor of a building. No issue at all.

Delayed delivery even though booking was made, twice in a row and still now awaiting for the third time. Puts false information under reason of unsuccessful delivery "Receiver not at home", but... See more

Got called to schedule a delivery. It was a super nice interaction and I got all the options explained to me. The agent was really helpful in picking the best time for me.

The staff are the best, I had an incident at pickup shop and the patience of listening to my report and the calmness of the staffs is on another level

The experience with this courier was great, two packages has a tiny wear and tear and one had just two tiny holes in it but the contents in the two packages arrived unscathed.

The driver was very polite and friendly. He placed my delivery where I asked (under cover in case of rain). Perfect service!

The package was delivered with care and responsibility and the postman was very kind and helpful he helped me with the heavy packages.

Louise was an excellent communicator who was able to speak flawless English and arrange a different delivery option. I was very satisfied with my call and look forward to receiving my package.

The customer service was great. Linnea was the contact person for me. Thank you!

Very good service, even in the depths of a forest. What a shame that you go through Trust Pilot; once they called me to change a comment.

Stellar. Always on time. Diana, the driver is super professional and kind.

they delivered fast and secure both times I had something send with them

Very nice communication about my packets. The lady I spoke to was so nice and calm to help me. I'm so glad 😊

The company website is quite confusing, but the attendant at the customer service was very helpful and patient with me.

Fantastic courier, no problem at all, the package arrived unscathed and the contents as well!

Great shipping carrier, the content and package was not damaged upon arrival!

Superbra and fast deliwery to my apartment! Thank you‼️🙏

I have contacted the customer service and i was connected to a person named "Elise" they were professional, fast response and helpful.

Great support from the customer agent

Had a package coming from Sweden. First time using Db schenker, according to the track and trace it was delivered but I never received it. It was a package that needed a signature and ID. So its very... See more

Excellent delivery! No damage was done to the parcel!

Very cheery and friendly lady came with my delivery!

Fantastic experience, no problem with the delivery of the parcels, they arrived unscathed!

super fast delivery to the door. very kind communication with the courier

The girl was polite and effective. What more can one ask for on a grey Monday morning.

I received a text message stating that my packages had been delivered to my door. However, when I checked, they were not there. After searching around the building, I found that the boxes had been l... See more

Why does your driver think it’s okay to tell me I should meet him downstairs when I have paid for door delivery. Does he think his job is optional? Does he assume that no one has children alone in the... See more

Really happy with the delivery and the driver

Great customer service from Maja!

GREAT SERVICE! Mycket service minded chafför!

Complete lack of information and professionalism. I’ve called them 3 times without any information and sent 3 emails without anything either. As of today I still have no idea where my package is or... See more

Very fast and reliable

Never use this company! Apart from the fact that it takes them 5 days to deliver one package from Täby to Sundbyberg, now its the second time they loose one of my packages and on top of that they dont... See more

I missed my training camp because my wheel couldnt arrive in time, Just because they dont pick up packages in time from Kiruna F—-ing idiots. Do you live outside of Stockholm City? NEVER use D... See more