I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
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Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
Excellent. On-time delivery. Driver called ahead - was polite and helpful. I would gladly take more deliveries from this company.
My experience with this courier and its affiliates has been very great. I strongly recommend them for anyone who wants their goods shipped to them.
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DB Schenker Sverige
Hi Eric,
Thank you for your feedback!
What a pleasure to hear!
Have a nice weekend!
Felicia
Wrong parcels was delivered
According to the shop’s instructions, all parcels must be checked before acceptance. We ordered an expensive table from the Audo Copenhagen brand via Scandinavia design shop (from France to Portugal).
However, the delivery driver in Portugal (Bicesse) refused to allow us to check the parcels before signing. We did not sign the delivery documents, but we were left with the parcels anyway.
As it turned out, the delivery contained only part of our table, and instead of the remaining parts, there were large lamps belonging to someone else. If the delivery driver had allowed us to inspect the parcels, this situation could have been avoided and we would not now be dealing with returns, exchanges, and unnecessary stress.
We are very dissatisfied with the delivery service and are currently waiting for the issue to be resolved.
22 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Kate,
Thank you for taking the time to contact us.
We would like to take a closer look at the shipment. Please reply to the separate email we have sent you.
Looking forward to hearing from you!
Felicia
Never use this company
Never use this company! Apart from the fact that it takes them 5 days to deliver one package from Täby to Sundbyberg, now its the second time they loose one of my packages and on top of that they dont offer any help or compansation.
21 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Michail,
I’m really sorry to hear about your experience. I completely understand how frustrating it is when deliveries take far too long.
I have contacted you via a separate email and requested information about the shipment in order to take a closer look at what happened.
All the best,
Arash
Package Marked Delivered but Left Elsewhere at Wrong Door Without Verification
I received a text message stating that my packages had been delivered to my door. However, when I checked, they were not there. After searching around the building, I found that the boxes had been left at a different door downstairs, without checking the name on the door or confirming the correct delivery location.
While the packages were eventually found, this situation was concerning and could easily have resulted in loss or theft. I hope this feedback helps improve delivery accuracy and care in the future.
21 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for getting in touch with us.
The fact that parcels are not left in the right place is something that we take very seriously and take to heart to constantly improve. Thankfully, the package was found quickly and is now in the right hands.
Have a nice afternoon!
Felicia
I did not receive my parcel
I received a message saying your parcel have been delivered, unfortunately I did not receive any parcel. I checked my cameras everything even calling , I did not even get help up to now it has been three days now, Even one employee there hung up on me whilst I was talking. Very bad service
12 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Melody,
Thank you for taking the time to contact us.
I would like to take a closer look at your shipment and investigate where we went wrong.
I have sent you an email where you can get back to me with shipping information.
Looking forward to hearing from you!
Felicia
Uppdaterat svar 19/1:
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
Reply from DB Schenker Sverige
Hi,
Many thanks for your 5 stars, it makes us very happy to read this.
Have a nice evening.
Felicia
I was wondering what the current status…
I was wondering what the current status of my delivery was and how it possibly goes ahead in order to plan. Dino answered all my questions in a professionelle manner! Excellent job done!!!
9 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Peter,
Thanks for your great review!
Dino is indeed a real problem solver. We will pass on your appreciation to Dino.
Have a great afternoon!
Tina
Terrible service
Terrible service. This is already the third time my bed hasn’t been delivered properly. Every time I’m forced to take a day off and wait at home the whole day, and each time the delivery arrives incomplete. I cannot say this is a good service or that customers are treated with respect. Instead, we are left worrying about our orders and wasting our time receiving each missing part on a separate day.
7 January 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience. We truly understand that it is frustrating when your delivery arrives incomplete.
Please get back to us with more information about your shipment via the email we sent you.
Looking forward to hearing from you!
Felicia
Updated reply 12/1:
We have tried to reach you but unfortunately did not receive a response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your case is not resolved.
All the best!
Tina
Good service:)
The parcel got stuck at the terminal for some unknown reason but as soon as I contacted them they tried to get hold of me and then delivered swiftly. Kind and fast response:)
30 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Irdis,
Thank you for your feedback! We’re sorry the parcel was delayed at the terminal, but glad to hear that once you contacted us, everything was handled quickly and smoothly. Great to hear you experienced kind and fast support!
Best regards,
Nava
Mr.Junior was extremely helpful and…
Mr.Junior was extremely helpful and professional, 10/10
18 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Marko,
Thank you for the great feedback! We're thrilled to hear that Mr. Junior was so helpful and professional, 10/10 indeed!
We'll make sure to pass along your kind words.
Have a nice weekend!
Julia
Package not delivered in time
Thank you Arash from customer service for quick and smart service and information about my package.I didn't get my package yet(it's on way) ,hopefully I'll get it soon .
16 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Armine,
Thank you for your kind words! I’m glad I could help with quick and clear information about your shipment. Fingers crossed your package arrives very soon — it’s on its way.
All the best
Arash
They require your presence to receive a…
They require your presence to receive a package and thus that you stay at home from work the whole day. In my case, I had to stay at home two days, and they still haven't delivered my package as scheduled. They are not very flexible and cannot offer any alternatives to the delivery, and customer service is inaccessible and slow.
3 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Sophia,
Thank you for sharing your feedback. I'm very sorry to hear about your experience. This is not the level of flexibility, communication, or reliability we aim to provide.
To be able to look into what went wrong and assist you further, we’ve already sent you an email requesting additional information about your shipment. Once we receive that, we’ll proceed with the next steps as quickly as possible.
Have a good day,
Julia
Reply from DB Schenker Sverige
Hi Celia,
Thank you for sharing your experience, we are so glad to hear this.
Take care!
Felicia
Reply from DB Schenker Sverige
Hi Abdoulie,
Thank you for your feedback! We’re happy to hear that you found our service fast and reliable. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Have a nice day!
Felicia
The package was delivered with care and…
The package was delivered with care and responsibility and the postman was very kind and helpful he helped me with the heavy packages.
5 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Hadis,
Thank you for sharing your feedback with us! We’re delighted to hear that your package was delivered with care and responsibility, and that our driver was kind and helpful in assisting you with the heavy packages.
Take care!
Felicia
Friendly Service
Very cheery and friendly lady came with my delivery!
5 December 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Laura,
Thanks for your 5 stars and we are glad to hear that you are happy with the experience.
Have a nice weekend.
Felicia
Very rude driver
The driver was very rude and just left a 35 kg package at the door. He lacked courtesy empathy and any basic human skills. I was promised a separate email by DB Schenker. Its been 4 days and I have not received any email from the customer support team
26 November 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Nitin,
Thank you for contacting us.
This does not sound like a pleasant experience at all and we would like to take a closer look at your shipment. Please reply to the separate email we have sent you.
Looking forward to your response.
Felicia
Thanks Dino for excellent service 👌
Thanks Dino for excellent service 👌
27 November 2025
Unprompted review
Reply from DB Schenker Sverige
HI Tomas,
Thank you for your kind words! We’re glad to hear that Dino could provide excellent service.
Kind regards,
Arash
Sending a package from Sweden to…
Sending a package from Sweden to Germany, they can not even have a phone number where to call as a customer support to find where the package is, worthless service !!!
25 November 2025
Unprompted review
Reply from DB Schenker Sverige
Hi Odul,
Sorry to hear about your issues regarind tracking your package, for us to be able to investigate what has happened I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Nice chat services
24 November 2025
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thanks for the kind words about our chat service!
Have a great day,
Sebastian
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