The delivery occurred shortly after the item I purchased was ready to be collected. The delivery driver contacted me to advise that he was on the way. He brought the package right to my apartment, an... See more
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See what reviewers are saying
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could... See more
Company replied
I had made a misrake and contacted the customer service. Luckily Markus helped me, he was efficent and nice Great service.
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
13k reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DB Schenker Sverige
Hej Ausra,
Tusen tack för ditt härliga omdöme!
Glad påsk,
Julia 🐣
I paid for home delivery but had to…
I paid for home delivery but had to drive long kilometers to go pick my goods and it was spoiled.
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
We’re very sorry to hear about your negative experience. We would of course like you to submit a claim to us for further handling. Please contact our customer support so we have the opportunity to assist you in the best possible way.
Best regards,
Julia
Uppdaterat svar 7/4 :
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
He helped me
He helped me ! He had patient with me , he listened and helped me with the right information !
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Inga,
Thank you for reaching out.
I'm happy that you got the helped needed from us.
I wish you a good weekend,
Linn
The woman deliverer that came today was…
The woman deliverer that came today was amazing.
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your review.
We’re glad everything went well with your delivery.
All the best!
Linn
I got quick answer to my question
I got quick answer to my question. I appreciate customer service officer Dino's service.
24 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Don,
Thank you for contacting us.
Dino appreciates your kind review.
I wish you a good day,
Linn
Schenker looses parcel
Bought 2 lithographs on Tradea, which seller handed over to Schenker Malmö om March 1st 2026 for shipping to me in Denmark. According to Schenkers tracking, the parcel never left Schenker Malmö and Schenker has apparently no idea where the parcel is 3 weeks later. I have previosuly bought items at Tradera and chosen Schenker for transport - but never again Schenker. They were once good and reliable but after they were taken over by the danish DSV they are a disaster
1 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hans,
Thank you for your feedback!
We’re very sorry to hear about your experience and understand your frustration.
We will send you a separate email where you can provide more details about what has happened, along with your shipment number, so we can investigate this further.
Have a good day!
Hannes
Great service
I was waiting two parcels from DELL and although they were bought at different dates, DB Schenker delivered them to me, promptly at the same day!
The employee who did the delivery was super nice! Thank you very much for the excellent service!
20 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thanks for the amazing review and glad to hear that the shipments were delivered with such great service!
Have a great day,
Sebastian
Wrong location to pick up parcel
Why cant we choose our own delivery location. Temu always find the wrong delivery location n its long from my apartment. Why not do it like Postnord, where we can choose n transfer to the nearest location for pick up. Its being more than 10 times. I hv called DBS office nut they cannot do anything. Told to call Temu but Temut dont know which is the nearest location to my apartment. Very disappointed.
12 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Irene,
When a shipment is sent with parcelshop delivery the closest parcelshop will be chosen depending on your postalcode, in some cases there may be a closer parcelshop that "belongs" to a different postalcode making "the wrong" parcelshop the closest to your postalcode.
To investigate further I've sent a separate e-mail asking for some more information.
Have a great day,
Sebastian
Samira is kind, helpful and to the point.
20 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for sharing your experience!
We're happy Samira made the process smooth and pleasant for you.
Have a nice day!
Hannes
Only trouble
Only trouble. Especially when living in Southern lappland in Northern Sweden. And especially when you get a package from GLS (which Schenker takes and should deliver)
It takes a crazy amount of time for them to actually deliver and rarely get any updates. Rarely get a notification where they are going to deliver (at home or what service point).
They actually lost a package at the moment while im typing this. Insane..
And ACTUALLY have hearing damage and a permanent buzz in my left ear permanently because of when i was calling their customer service for another one of their fck ups, the volume difference from the waiting music to the beeptone was about 20 fold and damages my ear.
If you can avoid Schenker in Sweden.
19 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience. What you describe is absolutely not the level of service we aim to provide, and I’m truly sorry to hear about the issues you’ve faced.
We will send you a separate email where we will request additional information so that we can investigate both the lost package and your experience.
Looking forward hearing from you.
Felicia
Updated reply 23/3:
We have tried reaching you but unfortunatly haven't gotten an reply. Without the requested information we're having a hard time investigating this further. You're welcome to contact customer support if your issue still isn't solved.
Have a great day,
Sebastian
I received very good support and…
I received very good support and appreciate his positive supportive attitude
12 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Jazzisarao,
Thank you so much for your kind words! We’re really happy that you experienced such good support and that his positive attitude made a difference.
Have a nice weekend!
Felicia
Reply from DB Schenker Sverige
Hi Lars,
Thank you so much for your feedback.
We’re really glad to hear that you found the delivery very good and precise. It means a lot to us that you took the time to share your experience.
Take care,
Felicia
Excellent service
Excellent service! Although I had some difficulty communicating in English, the employee was very patient, polite, and incredibly helpful. They made sure I understood everything and helped me schedule an appointment to return my product. I really appreciate their kindness and support.
11 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Alexandra,
Thanks for your great review!
We are very happy to hear that you found the service excellent. The patience, friendliness and helpfulness of our staff - especially when there are language difficulties - is something we really value.
It's great that you were able to sort everything out together and make an appointment for your return. Thank you for taking the time to share your experience!
Have a nice day!
Tina
Fast delivery.
10 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Maryse,
Thank you so much for your review. How nice to hear that the delivery was fast! We really appreciate you taking the time to leave a rating.
Take care!
Felicia
Reply from DB Schenker Sverige
Hi Valentina,
Thank you for your feedback! We’re glad everything worked as expected. If there’s anything we can do to make your experience even better next time, we’d be happy to help.
Wishing you a wonderful weekend.
Marcus.
The nearest terminal was in another city, 60 km
I had to travel to another city to pick up my package—that's unthinkable! The nearest terminal was in another city, 60 km from my delivery address. Why can't I give a -5 star review?
25 February 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience!
I'm sorry you had to travel so far to pick up your package.
We would like to look into this further and have therefore sent you a separate email requesting more information.
Please reply to that email.
All the best!
Tina
Updated answer 2/3:
We have tried to reach you but unfortunately have not received any response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Felicia
Very unprofessional
The delivery was was more than three hours late and I was not contacted an hour before (I payed extra for that service!)
Why ask people to book between 9h-12h if you know in advance you won’t make it in time? Very unprofessional.
20 February 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Vasco,
Thank you for taking the time to contact us.
We deliver to businesses between 7am and 4pm and to private persons between 7am and 5pm, as per our terms of delivery. The time stated when booking a delivery is only an estimated delivery time based on when we have historically been in your area, things can happen during transport that cause the delivery time to be pushed forward.
Take care!
Felicia
Timely delivery especially in the Snow.
Timely delivery especially in the Snow.
19 February 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Stephen,
Thank you so much for your review! We’re really glad to hear that your delivery was on time, especially in the snow. Weather conditions can be challenging, so it means a lot to know we met your expectations.
Have a good day!
Marcus.
Very good service!!
Very good service, as always.
I am never deceptioned, what they say they do.
Yesterday I spoke with them in the phone. Excellent atention.
The driver today, in the middle of the snow left the package with a big smile.
The package arrived in perfect condition, and it was a delicate issue.
Thanks!
11 February 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Silvia,
Thank you very much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you consistently receive good service from us, and that both our customer support team and the driver met your expectations. Delivering with care – even in challenging weather conditions – is something we take great pride in, especially when handling delicate shipments.
Have a nice day!
Tina
Thank you 🙏😊
3 February 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Khaled,
Thank you for your nice feedback and thank you for your trust🙏😊
Take care!
Felicia
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