Very limited delivery times, I could only choose 10-13 on weekdays, which is difficult for most people with an office job. Other than that no issues, quick delivery and the driver called me to make su... See more
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See what reviewers are saying
the package arrived in good shape and on time at the door. i was confused at first by the notification of delivery, but the DSV customer service agent was very helpful and cleared everything up for m... See more
Company replied
It is very hard to get your package in any easy way. First they said they tried to call, which was not true. After contacting DSV they told me I had to contact the sender. After contacting the send... See more
Company replied
The delivery drivers were professional, polite and very helpful. They managed to navigate the small roads to my summerhouse as far as they could and still managed to deliver it to the house.
Company replied
Company details
- Delivery Company
- also in
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Transportation service
Written by the company
Vi på DSV ( f.d. Schenker) är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dsv.com/sv-se/support/kundservice/e-post
- dbschenker.com/se-sv
4.1
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service:)
The parcel got stuck at the terminal for some unknown reason but as soon as I contacted them they tried to get hold of me and then delivered swiftly. Kind and fast response:)
30 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Irdis,
Thank you for your feedback! We’re sorry the parcel was delayed at the terminal, but glad to hear that once you contacted us, everything was handled quickly and smoothly. Great to hear you experienced kind and fast support!
Best regards,
Nava
Mr.Junior was extremely helpful and…
Mr.Junior was extremely helpful and professional, 10/10
18 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Marko,
Thank you for the great feedback! We're thrilled to hear that Mr. Junior was so helpful and professional, 10/10 indeed!
We'll make sure to pass along your kind words.
Have a nice weekend!
Julia
Package not delivered in time
Thank you Arash from customer service for quick and smart service and information about my package.I didn't get my package yet(it's on way) ,hopefully I'll get it soon .
16 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Armine,
Thank you for your kind words! I’m glad I could help with quick and clear information about your shipment. Fingers crossed your package arrives very soon — it’s on its way.
All the best
Arash
They require your presence to receive a…
They require your presence to receive a package and thus that you stay at home from work the whole day. In my case, I had to stay at home two days, and they still haven't delivered my package as scheduled. They are not very flexible and cannot offer any alternatives to the delivery, and customer service is inaccessible and slow.
3 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Sophia,
Thank you for sharing your feedback. I'm very sorry to hear about your experience. This is not the level of flexibility, communication, or reliability we aim to provide.
To be able to look into what went wrong and assist you further, we’ve already sent you an email requesting additional information about your shipment. Once we receive that, we’ll proceed with the next steps as quickly as possible.
Have a good day,
Julia
Reply from DSV (f.d. Schenker) Sverige
Hi Celia,
Thank you for sharing your experience, we are so glad to hear this.
Take care!
Felicia
Reply from DSV (f.d. Schenker) Sverige
Hi Abdoulie,
Thank you for your feedback! We’re happy to hear that you found our service fast and reliable. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Have a nice day!
Felicia
The package was delivered with care and…
The package was delivered with care and responsibility and the postman was very kind and helpful he helped me with the heavy packages.
5 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Hadis,
Thank you for sharing your feedback with us! We’re delighted to hear that your package was delivered with care and responsibility, and that our driver was kind and helpful in assisting you with the heavy packages.
Take care!
Felicia
Friendly Service
Very cheery and friendly lady came with my delivery!
5 December 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Laura,
Thanks for your 5 stars and we are glad to hear that you are happy with the experience.
Have a nice weekend.
Felicia
Very rude driver
The driver was very rude and just left a 35 kg package at the door. He lacked courtesy empathy and any basic human skills. I was promised a separate email by DB Schenker. Its been 4 days and I have not received any email from the customer support team
26 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Nitin,
Thank you for contacting us.
This does not sound like a pleasant experience at all and we would like to take a closer look at your shipment. Please reply to the separate email we have sent you.
Looking forward to your response.
Felicia
Thanks Dino for excellent service 👌
Thanks Dino for excellent service 👌
27 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
HI Tomas,
Thank you for your kind words! We’re glad to hear that Dino could provide excellent service.
Kind regards,
Arash
Sending a package from Sweden to…
Sending a package from Sweden to Germany, they can not even have a phone number where to call as a customer support to find where the package is, worthless service !!!
25 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Odul,
Sorry to hear about your issues regarind tracking your package, for us to be able to investigate what has happened I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Nice chat services
24 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi John,
Thanks for the kind words about our chat service!
Have a great day,
Sebastian
The best customer service
The staff are the best, I had an incident at pickup shop and the patience of listening to my report and the calmness of the staffs is on another level
21 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Annrose,
Thanks for your review!
Always happy to hear that we are able to help in the best way possible!
Have a great day,
Sebastian
They give notifications on time with…
They give notifications on time with fast delivery. Customer care is always on point with politeness.
22 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Kalich,
Thank you for your great feedback! We’re glad to hear that our notifications, fast delivery, and customer care met your expectations. Your kind words mean a lot to us and help motivate our team to keep delivering excellent service🌟
Best Regards,
Kasper
Very Poor Delivery Service
I was unable to select any additional delivery options for my order, and today I received a large and heavy shipment. When the courier called prior to arrival, I asked if he could assist by placing the delivery in the elevator, as I am pregnant and unable to lift heavy items. He responded in an unprofessional and dismissive manner and stated that he would only put the delivery in the elevator before abruptly ending the call.
Upon arrival, the shipment was significantly larger and heavier than expected, including a substantial wooden pallet beneath the boxes. The courier placed the entire load in the elevator and left immediately. Even with assistance at home, it would have been impossible for us to lift or move this safely on our own.
I find the conduct unacceptable. First, the refusal to provide basic assistance to a pregnant customer; second, the unwillingness to bring the delivery to my door, even for an additional fee; and third, the fact that he had the proper equipment to complete the task quickly and safely. The overall experience was extremely disappointing.
19 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Tatjana,
I'm sorry to hear about your experience regarding the delivery.
For us to be able to investigate further we've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
Updated response 24/11:
We have tried to reach you but unfortunately have not received a response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.
All the best!
Kasper
I had a parcel sent by GLS
I had a parcel sent by GLS. But I didn’t receive a message or an e-mail to collect it
When I called I was given directly the parcel number and the name and location of the shop to collect it
17 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Nana,
Thank you for sharing your experience. We’re glad to hear you were able to retrieve your parcel after contacting us, but we understand it would have been smoother with a notification beforehand. We’ll take your feedback with us to help improve communication going forward.
Kind regards
Arash
Horrible left at the bottom of my…
Horrible left at the bottom of my building right next to the elevator, not on my floor or outside my door. Very unsafe! Anyone could have just taken my package!
13 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Frida,
Thank you for your feedback. I understand your concern. The delivery was booked with a digital one-time authorization, which you signed, allowing us to leave the parcel without a signature. I also saw that no floor information was provided, which is why the parcel was placed at the building entrance.
If you have any questions or concerns, please feel free to contact our customer service, we’re here to help 😊
Have a great day!
Julia
Avoid them!
Avoid them!
I ordered a bed and after one month of waiting they suddently announced that they will deliver the bed the same day without other warning! (not possible to join somebody before and they did not respond to the email)
Not their fault but it was the wrong pieces so they arranged an appointment to retrieve the wrong part but didnt come to the appointment! (Unannounced again...they told me the next day that they were to busy...) So I had to take another day off for that!
15 August 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Damien,
That’s not the experience we want for our customers, to be able to investigate further I've sent you a separate e-mail asking for some more information.
Have a great day,
Sebastian
The person I spoke with was very helpful. He was keen to help efficient and polite.
The person I spoke with was very helpful. He was patient and spoke English very well. He worked efficiently but at the same time demonstrated his interest in solving the problem.
6 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi John!
Thank you so much for your kind feedback!
We’re delighted to hear that our team member was helpful, patient, and made sure your issue was resolved efficiently.
Your words mean a lot to us, we’ll be sure to share them with the team.
Have a nice day!
Filip
Complete lack of information and…
Complete lack of information and professionalism. I’ve called them 3 times without any information and sent 3 emails without anything either. As of today I still have no idea where my package is or when I will receive it.
Update: Was recently informed by the company I purchased from that they have lost the package and do not know where it is
4 November 2025
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Roland,
We’re truly sorry to hear about your experience. We’d like to take a closer look at what went wrong and have therefore sent you a separate email to request more information.
Have a nice day!
Julia
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