DB Schenker Sverige Reviews 

I have rarely experienced such shockingly poor and rude customer service.Competitors such as UPS and DHL manage to solve similar situations quickly and professionally. DB Schenker, by contrast, showed a complete lack of accountability, problem-solving ability, or even basic respect for the customer.
Extremely poor experience – I would strongly advise avoiding DB Schenker if you expect reliability or any level of professional support.

I missed my training camp because my wheel couldnt arrive in time, Just because they dont pick up packages in time from Kiruna

F—-ing idiots. Do you live outside of Stockholm City? NEVER use DB Schenker
They only start delivering packages when they feel like it

My ancestors work at Postnord in Kiruna, They are way more professional and they get your packages delivered ON TIME!! They actually pick up the packages every day, Not like DB Schenker that does it whenever they feel like it

I will never use DB schenker again and absolutely no one in my circle or someone shipping to me will never use Schenker again, I swear. Not untill they start delivering every day

Based on tracking I can see my package had arrived in Sweden from GLS the 21.Aug, where apparently DB Schenker, delivered my package to a shop in Helsingborg, and now it’s lost.

I don’t know what sort of agreement you and GLS have. But you both lose my package and I hear nothing about it for nearly 2 weeks, and the only reason why I know is I was able to find a number to call GLS to figure out what the hell happened.
WHAT KIND OF SERVICE IS THAT?!?!?

Everything was perfect

Very good!!

Do not use this company as a collection point. The agent at Boulevard Tobacco, hyllie boulevard 4ba, 21626 Malmö is a thief. They refused to let me collect my delivery and demand I show a qr code when the website says I can show regular ID for collection. I never received the qr code to collect so I was waiting for it. 3 days later and still no notification and I check the tracking and see that my delivery has been "collected".

Clearly the agent decided to steal my delivery for himself and change the tracking as collected. Because if he refused collection without the qr code how could it be collected by anyone else. And I was still waiting for the notification with the qr code for collection.

Edit: Learn to read. The agent demanded the QR code and wouldn't accept anything else. Even when I showed the tracking page with the 4 digit number. Also no one from Schenker contacted me so obviously there would be no response.

Do not book this carrier!! They refuse to do home delivery even if you paid for it. I ordered two heavy packages and only because I believed it would be home delivered as it said when I was booking it, because I am not able to carry it. I even changed my plans to make sure I am home when it comes. But the customer service told me all packages are directly going to a pick up point even if you booked home delivery as if that was normal. They couldn't even find the tracking number even though they sent me an email with it. I had to forward it to them so that they could see it. Horrible, horrible service, not to mention extremely slow. DHL has the packets always delivered to my home and fast.

super fast delivery to the door. very kind communication with the courier

DB Schenker was originally about to deliver a package to me ( a table that weighs 31kg) in my door. I prevented them from doing so for the driver's safety and for table's safety aswell (just in case a driver damages it) and i offered to pick it up myself.
When I opened the package the table was already broken. I was trying for a whole week to find a solution to send it back and get my money back. They boked a pickup service in wrong address and they even send a confirmation for it , then I told them the correct address and they canceled the booking. After that they told me to leave the package in a schenker ombud. So I was trying to do and the agent refused to take it. I don't know if they want to joke with me but that's not funny at all.
Totally unworthy. Waste of time and energy for a package that THEY themselves damaged.
I wish I never get any service with schenker again. By far the WORST.
Thank you.

Superbra and fast deliwery to my apartment! Thank you‼️🙏

Great experience. Very supportive.

GREAT SERVICE!
Mycket service minded chafför!

Solved a issue I was partly responsible for without complaining and with a speedy resolution.

The package came damaged and one of the boxes in was already opened. I don't knowif there are any damages to the product. Need wait and see after installation.

Perfect service 👌. Tack!

Good service. Really appreciate it

It is a very good way.

Frustrating and Unprofessional Service – Damaged Luggage & Poor Customer Support.

I recently used DB SCHENKER for a shipping service and had an extremely disappointing experience from start to finish.

First, after paying online (including insurance), I went to the service point to hand over my bags, only to be told I needed a QR code—which was never sent to me. I called customer service and was placed **#1 in the queue**, yet I waited **over 50 minutes** for a response. When they finally answered, they **hung up on me**!

I went to another service point where the staff were friendly but confirmed they couldn’t proceed without the QR code. I called customer service again—this time, I was **#2 in line**, then **#1**, but waited **another 40+ minutes** without any answer. Thankfully, the staff helped me manually, but they printed a label from **DB Schenker**, not the QR code I was supposedto receive.

When my bags arrived, the **wheels were damaged**. I filed a complaint, but they **refused compensation**, claiming I "should have used a different package for shipping." This is unacceptable—**why did they accept my bags if they weren’t suitable?**

**Key Issues:**
1. **QR Code Failure** – Why wasn’t it sent after payment?
2. **Horrible Customer Service** – Over 90 minutes wasted waiting, only to be hung up on.
3. **No Accountability** – I paid for insurance, yet they denied compensation unfairly.

I will **never use this service again** and advise others to avoid it unless they improve their reliability, support, and claims process.