DB Schenker Sverige Reviews 

The staff are the best, I had an incident at pickup shop and the patience of listening to my report and the calmness of the staffs is on another level

They give notifications on time with fast delivery. Customer care is always on point with politeness.

I was unable to select any additional delivery options for my order, and today I received a large and heavy shipment. When the courier called prior to arrival, I asked if he could assist by placing the delivery in the elevator, as I am pregnant and unable to lift heavy items. He responded in an unprofessional and dismissive manner and stated that he would only put the delivery in the elevator before abruptly ending the call.

Upon arrival, the shipment was significantly larger and heavier than expected, including a substantial wooden pallet beneath the boxes. The courier placed the entire load in the elevator and left immediately. Even with assistance at home, it would have been impossible for us to lift or move this safely on our own.

I find the conduct unacceptable. First, the refusal to provide basic assistance to a pregnant customer; second, the unwillingness to bring the delivery to my door, even for an additional fee; and third, the fact that he had the proper equipment to complete the task quickly and safely. The overall experience was extremely disappointing.

I had a parcel sent by GLS. But I didn’t receive a message or an e-mail to collect it
When I called I was given directly the parcel number and the name and location of the shop to collect it

Horrible left at the bottom of my building right next to the elevator, not on my floor or outside my door. Very unsafe! Anyone could have just taken my package!

Avoid them!
I ordered a bed and after one month of waiting they suddently announced that they will deliver the bed the same day without other warning! (not possible to join somebody before and they did not respond to the email)

Not their fault but it was the wrong pieces so they arranged an appointment to retrieve the wrong part but didnt come to the appointment! (Unannounced again...they told me the next day that they were to busy...) So I had to take another day off for that!

The person I spoke with was very helpful. He was patient and spoke English very well. He worked efficiently but at the same time demonstrated his interest in solving the problem.

Complete lack of information and professionalism. I’ve called them 3 times without any information and sent 3 emails without anything either. As of today I still have no idea where my package is or when I will receive it.

Update: Was recently informed by the company I purchased from that they have lost the package and do not know where it is

Seriously damaged package, the vitamin pills came out of the original package.

Stellar. Always on time. Diana, the driver is super professional and kind.

I have contacted the customer service and i was connected to a person named "Elise" they were professional, fast response and helpful.

Louise was an excellent communicator who was able to speak flawless English and arrange a different delivery option. I was very satisfied with my call and look forward to receiving my package.

I've read a lot of negative reviews.

I've read a lot of negative reviews, but our personal experience was completely different, and frankly, we're very satisfied.

Our order was shipped from France to Ireland by sea, and we could easily track all the updates on the DB SCHENKER website—everything was simple and reliable.

Delivery to Dublin took 11 days, and the packaging was perfectly intact. Everything was handled with care and respect for the customer.

Although the tracking system showed an estimated delivery date of October 15-21, we received our order today—October 10, 2025!

That's why we give them 5 stars.
In our experience, they truly deserve it—for their hard work, reliability, and excellent service.

P.S.
To those who are waiting and doubting, here's my advice. DB SCHENKER doesn't always send automatic updates, so don't worry if you don't receive emails from them.

You'll only need your tracking number.
Go to their official website, click "Get delivery updates," enter your email address, and you'll receive the most accurate information about the current location of your package.

You can also check your shipment history, which clearly displays all the details of your shipment.

So I refrained from giving a five star rating because the driver refused to deliver the parcel to my door but instead stopped at the enterance of the building. The parcel weighs 26kg so I totally understand but he could have simply said he would not be able to go upstairs due to the weigh instead of arguing that the entrance of the building was "my door". Asides this complaint, the while process was seamless and near perfect!. Great company, great process, super excited my goods landed in one piece.

Very well serviced. Thanks Samira

Customer service won't answer my call.
Started the call as 3rd in the queue. In 15 mins I was first, after that for 30 mins straight I didn't get any information on the queue position, but I was answered in the end. The support agent was nice and we have solved the issue but this long waiting time is disastrous.

Delivered as expected, very clear when and how.
The delivery guy was supper nice and called me because he wasn't sure about the floor and name.

Really happy with the delivery and the driver

I ordered a table but only got two sides of the table. It's incomplete.

I have rarely experienced such shockingly poor and rude customer service.Competitors such as UPS and DHL manage to solve similar situations quickly and professionally. DB Schenker, by contrast, showed a complete lack of accountability, problem-solving ability, or even basic respect for the customer.
Extremely poor experience – I would strongly advise avoiding DB Schenker if you expect reliability or any level of professional support.