Talking Money 

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Rated 5 out of 5 stars

My wife and me were going trough very difficult time. Without people especially one person from Citizens Advice South Somerset we would be lost. Our experience is unique. Professionalism and underst... See more

Company replied

Rated 5 out of 5 stars

I need to say a huge thank you to debt free south west but more so to our fantastic adviser Mr R Muff based in Weston super mare. This gentleman helped myself and my husband years ago with our debt pr... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like to say thank you to everyone who was involved in my case. My words are too limited to express how grateful I am for the continuing support I receive from Trish Nicholls and her collea... See more

Company replied

Rated 5 out of 5 stars

Hello, I would like to say only one thing. From all institutions trying to help people on south-west, Talking Money is the best. Dave, my advisor, helped me in some many cases linked to many institut... See more

Company replied

Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Legal Aid Agency

Written by the company

Talking Money is a charity that provides free, independent and specialist money advice to individuals and their families. Our team of friendly advisers can help with lots of types of money worries from rent and council tax arrears to credit card debt and benefit overpayments. We can work with you to help you prioritise your bills and debts, understand your benefits and explore ways to increase your income. We offer our service via a range of channels to suit you, be that face-to-face, telephone, video calling, webchat, SMS or WhatsApp messaging. We sometimes have to close our services for a short period because we are full. For details on the availability of our services please see our website. We used to lead Debt Free South West, which was a regional partnership of 9 advice agencies that each provided debt advice services to their communities. Debt Free South West no longer exists as a partnership. Each of the agencies that were part of it (including us) are very much still operating, so please feel free to contact those agencies individually if you need help in your local area - they are currently listed in the locations section of this website. (Please note that any reviews posted on this Trustpilot account before 1st July 2022 were under the banner of Debt Free South West and therefore about a mixture of our partner agencies, not just Talking Money. Please click onto Talking Money as a location in order to see the previous reviews specifically about us.)


Contact info

All reviews

(87)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, I dealt with a guy called Simon and he has made my life so much less stressful getting all sorts of debts and bills written off and reduced. Can't fault what they've done for me

6 January 2023
Rated 5 out of 5 stars

'Pulled back from the dark, guided toward the light'

Very helpful, really helped me out to look forward to the future and not worry if I would even survive to the following week. I would highly recommend to anyone with debt relief that they are struggling to deal with. I suffer with mental health anyway, but my debt had made me so depressed and even suicidal. With the help, advice and support I received, I now look forward to the next day instead of wishing I wouldn't wake up instead. I'm a mum of 3 so having that emotion and that way of thinking is a VERY serious and scary thought. Now I feel ashamed I ever felt that way, but that's how bad it was. Talking money helped me face my debt head on and truth is, even after all the debt stuff was managed and under control, my worker is still helping me now setting up direct debits, giving me advice and getting me extra help I need/may need moving forward. If you have debt and are struggling to keep on top of it or are worrying about it, call Talking money now, don't let it get as far as I did.

6 July 2022
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Reply from Talking Money

Many thanks for taking the time to give us this review. We are pleased the support you have received has been so helpful.

Kerryn
Talking Money

Rated 5 out of 5 stars

Having Credit Card debt written off

I want to say how extatic I feel after having all my debts written off and it was all thanks to Loraine Suddes who did a lot of work on my behalf writing letters to the debt management companies and much more like deciphering my paperwork for a start! It is so good to be debt free and as before I would have to ask my father to help me and he is a pensioner. Loraine works in the Yeovil branch and also Cara Faulkner in the Yeovil branch too helped me a lot before I met Loraine. Thanks to them so much. I’m over the moon with the service I received. Clare, Taunton

27 June 2022
Unprompted review
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Reply from Talking Money

Many thanks for taking the time to write this review, Clare. We will pass on your feedback to the agency and advisers you mention. We're really pleased you found the support helpful.

Kerryn
Talking Money

Rated 5 out of 5 stars

Hello,

Hello,
I would like to say only one thing. From all institutions trying to help people on south-west, Talking Money is the best. Dave, my advisor, helped me in some many cases linked to many institutions and companies I can not even remember. Every single advice from his side was correct and helpful. Dave brought my life back to normal.

7 June 2022
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Reply from Talking Money

Many thanks for taking the time to give us this review. Your feedback will be passed on to your adviser.

Kerryn
Talking Money

Rated 5 out of 5 stars

Informative and helpful

Dave from Talking Money gave me lots of advices and supported me while helping to sort my debt issue. Can't recommend enough.

16 May 2022
Talking Money logo

Reply from Talking Money

Many thanks for taking the time to give us this review. Your feedback will be passed on to your adviser.

Kerryn
Talking Money

Rated 5 out of 5 stars

Took a lot of worry of my shoulders and went above and beyond.

I had a lot of problems with debt and trying to sort out a lot of things in my life, I rang Yeovil cab and spoke to someone who was very kind and said thetd be in touch. then I got a phone call and not only did she help sort out the council my dwp and utilities, was like having a freind but who knew how to do all this difficult stuff, prioritising emailing and telephoning and just having that knowledge to cut through and get things sorted out. I couldn't be more happy as I was feeling bit on my own in it all.and that I couldn't see how I was going to sort it out.

12 March 2022
Unprompted review
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Reply from Talking Money

Hi,

Thanks for your review and we will pass this on.

Drew
Debt Free South West

Rated 5 out of 5 stars

Amazing service highly recommend…

Amazing service highly recommend Jonathan Morgan, has helped me so much over the last 6 months and finally im at a place where I can move forward with my life. Give this man a raise.

10 March 2022
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Robert,

Thanks for the review and we will pass this on to Jonathan.

Drew
Debt Free South West

Rated 5 out of 5 stars

Our time with Talking Money was very…

Our time with Talking Money was very helpful .The person that delt with us was very helpful and nothing was to much trouble

7 March 2022
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Reply from Talking Money

Hi Patrick,

Thanks for your review and this will be passed on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Just old like to say thankyou so much…

Just old like to say thankyou so much for the shopping vouchers it really has been a massive help to me

15 February 2022
Unprompted review
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Reply from Talking Money

Hi Emma,

Thanks for your review and we will pass this on for you.

Drew
Debt Free South West

Rated 5 out of 5 stars

Quick and easy!

Quick and easy!! Had a lovely bloke Dave help with me getting all my debts cleared! Highly recommend!

9 February 2022
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Reply from Talking Money

Hi Jess,

Thank you for your review and we will pass this on to Dave.

Drew
Debt Free South West

Rated 5 out of 5 stars

Excellent service

I really grateful to Jonathan. Excellent and caring service. Really helpful.

21 January 2022
Unprompted review
Talking Money logo

Reply from Talking Money

Hi,

Thank you for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 1 out of 5 stars

Didn’t help wasn’t good at…

Didn’t help wasn’t good at communicating and work didn’t get carried out

20 January 2022
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Reply from Talking Money

Hi Karina,

Thanks for your feedback and this has bene raised with the agency.

Drew
Debt Free South West

Rated 5 out of 5 stars

Amazing and soo kind the guy helping…

Amazing and soo kind the guy helping me over the last few months was amazing always there to help me nothing too much trouble and always returned my messages or e mails I would 100 per cent go to citizens advice Bureau if you need any help with a problem many many Thanks Johnathan Mrs m

20 January 2022
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Tina,

Many thanks for the review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 1 out of 5 stars

Mrs.

Talking money let me dawn I requested help but they didn't, I will never forget how they let me dawn

10 December 2021
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Reply from Talking Money

Dear Sa'ada,

Thank you for taking the time to complete your review and we are sorry to hear that you were unhappy with the experience. Your feedback has been passed on to Talking Money.

Kind regards
Drew
Debt Free South West

Rated 5 out of 5 stars

Richard - Money Advice Caseworker Weston-Super-Mare

I had the absolute pleasure of dealing with Richard who handled my Debt Relief Order. From start to finish Richard remained the most helpful, efficient and personable adviser you could hope for to complete this process. He made what is more than likely to most, a stressful and embarrassing situation, and dealt with it with great sensitivity and care. He was very thorough and patient throughout the duration of our phone calls and strived to make sure I had a good comprehension of what each part of the DRO process entailed.

Richard is an enormous credit to the service and to the Citizens Advice Bureau on the whole and I’m glad he was the one to see me through the application stage.

18 November 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Abby,

Thanks for your review and we will share this with Richard.

Drew
Debt Free South West

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