Talking Money 

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See what reviewers are saying

Rated 5 out of 5 stars

My wife and me were going trough very difficult time. Without people especially one person from Citizens Advice South Somerset we would be lost. Our experience is unique. Professionalism and underst... See more

Company replied

Rated 5 out of 5 stars

I need to say a huge thank you to debt free south west but more so to our fantastic adviser Mr R Muff based in Weston super mare. This gentleman helped myself and my husband years ago with our debt pr... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like to say thank you to everyone who was involved in my case. My words are too limited to express how grateful I am for the continuing support I receive from Trish Nicholls and her collea... See more

Company replied

Rated 5 out of 5 stars

Hello, I would like to say only one thing. From all institutions trying to help people on south-west, Talking Money is the best. Dave, my advisor, helped me in some many cases linked to many institut... See more

Company replied

Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Legal Aid Agency

Written by the company

Talking Money is a charity that provides free, independent and specialist money advice to individuals and their families. Our team of friendly advisers can help with lots of types of money worries from rent and council tax arrears to credit card debt and benefit overpayments. We can work with you to help you prioritise your bills and debts, understand your benefits and explore ways to increase your income. We offer our service via a range of channels to suit you, be that face-to-face, telephone, video calling, webchat, SMS or WhatsApp messaging. We sometimes have to close our services for a short period because we are full. For details on the availability of our services please see our website. We used to lead Debt Free South West, which was a regional partnership of 9 advice agencies that each provided debt advice services to their communities. Debt Free South West no longer exists as a partnership. Each of the agencies that were part of it (including us) are very much still operating, so please feel free to contact those agencies individually if you need help in your local area - they are currently listed in the locations section of this website. (Please note that any reviews posted on this Trustpilot account before 1st July 2022 were under the banner of Debt Free South West and therefore about a mixture of our partner agencies, not just Talking Money. Please click onto Talking Money as a location in order to see the previous reviews specifically about us.)


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All reviews

(87)

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Rated 5 out of 5 stars

Very grateful

I am really happy with the help and guidance i had from Richard at citizens advice. They have given me a lot of information and support with my debt relief order and universal credits.

10 November 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Carol,

Thanks for your review and we will pass this on to Richard.

Drew
Debt Free South West

Rated 5 out of 5 stars

Hi My name is Leo coleing

Hi My name is Leo coleing

I would like to day what a great experience it has been with the help of Richard and the team, but mostly Richard .
I can not express my thanks enough for the help i have received

My debts that i had got myself into due to my incapacity to work had spiraled compleatky put of control and I could not see a way put
My mental health has seriously taken a battering .

Richard not only helped me unconditionally with my debts he also gave me hope and listened to my ramblings sometimes.

I am so happy that my debt relief order is now near completion and when others said go to a professional debt expert i know I did the rigjt thing by 8gnoring that advice and trusted in the citizens advice

It's not the first time you have saved my life

Yours sincerely leo coleimg
Thank you and God bless you all

4 November 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Leo,
Thank you for your review and we will pass this on to Richard.

Drew
Debt Free South West

Rated 4 out of 5 stars

Thanks Simon

3 November 2021
Talking Money logo

Reply from Talking Money

Hi Richard,

Thanks for your review and we will pass this on to Simon.

Drew
Debt Free South West

Rated 5 out of 5 stars

Haven of rest

My wife and me were going trough very difficult time. Without people especially one person from Citizens Advice South Somerset we would be lost. Our experience is unique. Professionalism and understanding from debt advisors is outstanding. It feels like to have caring family on your side.
My hat goes off to you.
Thank you so much!

12 October 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Igor,

Thanks for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Extremely helpful very understanding…

Extremely helpful very understanding and non judgmental. Can’t recommend my advisor enough.

7 October 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Melissa,

Thanks for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Just a big thank you...

I need to say a huge thank you to debt free south west but more so to our fantastic adviser Mr R Muff based in Weston super mare. This gentleman helped myself and my husband years ago with our debt problems and when we found ourselves in a similar situation Mr Muff was there again offering amazing support and guidance, never to judge or criticise but just to help in whatever way he could. So a huge grateful thank you to everyone involved but mostly kudos to Mr R Muff

7 October 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Kirsty,

Thanks for your review and we will pass this on to Richard.

Drew
Debt Free South West

Rated 5 out of 5 stars

Good follow-up

Good follow-up, excellent attention, I thank all the staff, especially Mr. Simon

29 September 2021
Talking Money logo

Reply from Talking Money

Hi Adib,

Thanks for your review which we will pass on to Simon.

Drew
Debt Free South West

Rated 5 out of 5 stars

Debt free South west Talking money is…

Debt free South west Talking money is really helpful. They solve all the problems about the debt and so happy to help me. Thank you very much.

27 September 2021
Talking Money logo

Reply from Talking Money

Hi Naeemo,

Thanks for your review and we will pass this on to your adviser

Drew
Debt Free South West

Rated 5 out of 5 stars

I am so pleased with the help I…

I am so pleased with the help I received. I do not think I would have had such an excellent out come with a financial matter if it hadn’t been for CAB tireless help and guidance

21 September 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Wendy,

Thanks for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

citizens advice in weston super mare…

citizens advice in weston super mare are amazing .one proticlur gentleman has bent over back words to help me and my family .if it wasn't for him my head would still be in a world wind .polite.gets things son and very understanding and loyal .I would like to thank each and every one thats helped me take the next step.thankyou so much zena

2 September 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Zena,

Thank you for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Many Thanks to Citizens Advice North Somerset.

I would like to Thank Citizens Advice North Somerset for having Money Advice Caseworkers,A Big Thank You to Richard Muff with his kind and helpful advice has changed my worried state of health to one of sincere relief.

22 August 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Jean.

Thank you for your review and this will be passed onto your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Feedback

Thanks for helping me.

11 August 2021
Talking Money logo

Reply from Talking Money

Hi Suad,

Thanks for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. If you're ever in money trouble then I can highly recommend, such excellent service.

22 July 2021
Talking Money logo

Reply from Talking Money

Hi John,

Thank you for your review and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

Richard muff is a true legend to me he…

Richard muff is a true legend to me he was Jesus Christ , before I met Richard I had so many debts I was suicidal now that man has sorted it right out and given me my life back
Nothing was two much trouble how can I ever thank that wonderful man as far as I'm concerned that man deserves a knighthood so come on Boris sort it out, Richard muff your a true legend thank you from the bottom of my heart , ken bowen

23 June 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Ken,

Thank you for your review and will will pass this on to Richard.

Drew
Debt Free South West

Rated 5 out of 5 stars

THANK YOU!

You guys have all really gone above and beyond just as I thought I was going to give up hope. Everyone has been so friendly and understanding.

19 April 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Sam,

Thanks for your feedback and we will pass this on to your adviser.

Drew
Debt Free South West

Rated 5 out of 5 stars

These guys have helped me take back my…

These guys have helped me take back my life just when I thought all was lost. They have done so much for me and still helping me. I came to these guys when I was on the floor and had no energy left to pick myself back up. They picked me up and energised me to reclaim my life by being so caring and understanding and getting me so much help that I didn’t know existed!! Richard and David in the weston branch in particular but everyone I’ve spoken to there have been very nice and caring. It’s been very very hard and embarrassing to ask for food but these guys made me feel like I’m completely worth every bit of help that I get!! I’ve just finished my first day back in full-time work today. And I’m so excited about the future and I truly believe nothing like this would’ve been possible if it wasn’t for their unwavering help. And I’ll never forget them.

7 April 2021
Unprompted review
Talking Money logo

Reply from Talking Money

Hi Leanne,

Thank you for your review and we will pass on your comments to Richard & David.

Drew
Debt Free South West

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