DLG Auto Services Reviews 10,695

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of repairs, often noting that their cars were returned looking brand new. The staff is frequently highlighted for being professional, friendly, and helpful, providing clear communication and regular updates throughout the repair process. Many people also appreciate the efficient customer service, including the convenience of car collection and delivery. However, some customers also noted issues with the product, specifically regarding the quality of repairs and parts used. A few people reported problems with the finish of the repair, leading to devaluation of their car, or new issues arising after the repair, such as sensor problems or misaligned bodywork. There were also occasional mentions of delays and a lack of quality control in some instances.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and friendliness of... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent repair work, noting... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... See more

Company replied

Rated 5 out of 5 stars

Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.... See more

Company replied

Rated 5 out of 5 stars

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more

Company replied

Rated 5 out of 5 stars

My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... See more

Company replied


Company details

  1. #28 of 37 best companies in Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 5 out of 5 stars

My car was repaired at DLG Perth,and…

My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

24 February 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that you had a first-class experience with us. It's great to know that you were pleased with our communication, the timely collection and return of your car, and the quality of the repair. Thank you for your positive feedback!

Rated 5 out of 5 stars

First Class Service

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.

19 February 2026
Unprompted review
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Reply from DLG Auto Services

We're glad you were pleased with the repair work and the service provided. It's great to know our team was helpful and polite. We appreciate your feedback and are grateful for your recommendation.

Rated 2 out of 5 stars

Devaluation of my car.

Had my car repaired in August. Wasn't happy with finish and number plate was hanging off ( photos available) tyre sensor light on console and dashboard that they were informed about(twice) was not sorted and was told to inflate the tyre??????, yeah right, that didn't work!!. It nearly failed it's MOT because of this.
Just tried to sell my car and because of the poor finish to my car was informed it has devalued my car approx £ 800.00p.
Will research who repairs my insurers cars in future.
Refused to sign handover papers because of the condition my car was returned.

12 February 2026
Unprompted review
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Reply from DLG Auto Services

We appreciate you bringing this to our attention. We're sorry to hear about the issues with the repair finish, number plate, and unresolved tire sensor light. We'll investigate these concerns regarding the quality of our service and the impact on your car's value.

Rated 5 out of 5 stars

My car was repaired by DLG after an…

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

6 February 2026
Unprompted review
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Reply from DLG Auto Services

We're happy to hear that you had an efficient experience with the repair of your car. It's great to know that we took care of your vehicle and kept you informed. Thank you for your positive feedback.

Rated 4 out of 5 stars

Very professional service

Very professional, efficient and prompt.

19 February 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.

Rated 5 out of 5 stars

Had my ford focus repaired by DLG…

Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

12 February 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.

Rated 5 out of 5 stars

Insurance Repair

DLG provided a fast, professional and efficient response to repairing my car via my insurance company. They went beyond repair services by valeting the car inside and out as well.

16 February 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that our service met your expectations by providing a fast, professional, and efficient car repair. We appreciate your positive feedback regarding the valet service.

Rated 5 out of 5 stars

Accident damage repairs

My car was sent here by Churchill Insurance for accident damage repairs.
Good service with regular updates from the staff in branch.
Had a few issues with my car after the initial repair, but all were dealt with promptly and supplied with a courtesy car for the whole duration while ongoing works took place.
I would be happy to use again if needed

29 April 2025
DLG Auto Services logo

Reply from DLG Auto Services

We appreciate you choosing us for your car repairs. We're happy to hear that you received good service and regular updates. We're glad we could resolve the issues promptly and provide a courtesy car. Thank you for your positive feedback; we value your willingness to use our services again.

Rated 1 out of 5 stars

Using old damaged parts instead and new one , when I was told I will get brand new

My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.

1 December 2025
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.

Rated 5 out of 5 stars

First class experience really pleased…

First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding results. Thanks to all concerned.

14 January 2026
DLG Auto Services logo

Reply from DLG Auto Services

We're glad you're pleased with the work done on your car. It's great to hear that our staff was helpful throughout the process and that you're delighted with the outstanding results. Thanks for your positive feedback!

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. The quality of the repair was excellent and my car came home gleaming inside and out.

19 January 2026
Unprompted review
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Reply from DLG Auto Services

We're happy to hear that you received friendly and efficient service! It's great to know the repair was excellent and your car was returned clean. Thanks for your feedback.

Rated 5 out of 5 stars

Good service

Good service. Good communications. A professional job - with a 5-year guarantee.

21 January 2026
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that you had a positive experience with our service and communications. Thank you for acknowledging our professional job and guarantee!

Rated 5 out of 5 stars

Car tepairs

Friendly and very helpful staff excellent repair on our vehicle which was picked up and returned, which was extremely convenient
Very professional, we were very pleased thank you

26 January 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that our staff was helpful and friendly! We're glad you were pleased with the vehicle repair and the convenience of our pick-up and return service. Thank you!

Rated 5 out of 5 stars

Good communication and friendly staff


Good communication and friendly staff
Made the process less stressful after the accident and did a great job

14 January 2026
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!

Rated 5 out of 5 stars

Great service and prompt repair when my…

Great service and prompt repair when my car was damaged, pleasure to recommend 😎

10 February 2026
Unprompted review
DLG Auto Services logo

Reply from DLG Auto Services

We're glad you enjoyed your experience and that our service met your needs with promptness. Thank you for recommending us; we appreciate it!

Rated 5 out of 5 stars

Car repaired to high standard.…

Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..

10 February 2026
DLG Auto Services logo

Reply from DLG Auto Services

We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!

Rated 5 out of 5 stars

The garage made a courtesy car…

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

10 February 2026
DLG Auto Services logo

Reply from DLG Auto Services

We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!

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