etcclothing.co.nz Reviews 

I ordered a hoodie as a pre order august last year, have never received it, emails have gone unanswered, pre order updates got hidden and not updated on their website. Email address bounce back. Do not recommend or support this business. If I could rate lower than a one I would.

It's been a year since I made an order. I eventually got an email about one of the two items to be made and sent, and that was well over 2 months ago and still nothing.
Very disappointing. Honestly, it feels like theft. You take our money and we have no product. No updates, zero communication, and we get blocked for asking where our items are.

The shorts never arrived. Still waiting after a year and emails are being ignored

Been buying Etc for the last couple of years. Even some pieces second hand as the clothing was good quality. Even though a lot was pre ordered and had to wait some time. It was worth the wait.

Since the change to direct manufacturing the quality has dropped a bit. Tee's and some lightweight hoodies are ok. The print is good but hoodie feels thin. And not like the French Terry cotton with the old hoodies and tracks. The tracks now are some cheap feeling polyester fabric you'd buy from Shein or Temu. But way more expensive.

When your had problems with your order, they would usually resolve it. You wouldn't have to send countless messages to see where your items are. Like you do today. Even if you are a loyal customer or have spent lots of money on Etc; you send them messages asking where your items are. A prize you've won or simply calling the company out on what they're doing as some people have mentioned in reviews on here. They will block you. Great way to treat your customers. And bury your head in the sand.

Pre orders placed last year have slowly arrived. With some placed over a year ago still to be fulfilled. Lack of updates about that too. If you request a refund, your only offered store credit. I know there can be delays with manufacturing, suppliers or logistics. But to take as long as it has with little to no communication is ridiculous. I realise life has gotten in the way, but employ more staff. Or put the business on hold so you can deal with the issues.

I probably won't order from them as much as I have again. Photos of products used to be of the owner and current staff. Not Ai generated images which is disappointing. A bit has changed but not for the better.

Offically a year today i placed an order and guess what no items recieved, i have emailed and messaged, even commented on posts and no responce, how can you run a business and not feel guilty for ripping people off,if you cant provide what you are selling then refund people, now you cant comment on things because commenting is turned off so she doesnt keep getting called out on it

On the 2 of November 2025 I place a order with etc 11 months ago and still waiting would avoid. This business at all cost she lies and then it ignores emails and want refund customer money save your money for a more honest nz business she has been so dishonest in her advertising too

Be aware. These people remove honest comments from social media posts I tried commenting twice only to have them removed. Posting here as they can’t remove. Placed an order 18 Aug 26. I expected 8-15 business days before order despatched and I kind of thought this would be out of NZ. It was despatched from China on 14 Sep 26. My order finally turned up on 30 Sep 26. I’d almost given up on it turning up. Ridiculous waiting time however the products themselves are unique and appear to be fairly well made and not of Temu type quality. Just not the ‘NZ’ made product I’d expected. Will I buy again? Likely not having read other dissatisfied buyers who have waited months. Even the uniqueness doesn’t warrant risking losing money. I will add when I enquired about my order at working day 15 it still had not been despatched- they did get back to me promptly. It took a further couple of weeks to be despatched however. Giving 2 stars as I do like what I received but I don’t like being deceived.

Save your money and your sanity.
This company takes roughly 6 months plus to ship. When my order finally arrived, it was straight from china, complete rubbish material, print was nothing like the picture.
They are essentially THIEVES!
Will not refund! Will not even return an email.
Have alerted the commerce commission who are already investigating this scam .

Dont risk it! Placed a pre-order (1st Jan 26) and didn't recieve 1 out of the 4 items even 8 months later , 4 emails, also reaching out via website and messager , and a physical letter sent. Nil response from them still about the missing product or a refund of the 69.95 item.
The items I do have are lovely, but the lack of communication has stopped me from ever purchasing from again from them. They absolutely blast our email with advertising, and on their Facebook blame customers for being impatient and frustrated, but don't respond to genuine (and polite) requests for communication.
Seems like I'm not the only one with this experience, so how much money have they taken and not given a product??? There is a name for that

Avoid the hassle and save your money; I won't be buying anything again that's for sure!

Brought many things over the years and although pricey the quality was good. I have now been waiting 11 months for an order and despite repeated emails to request a refund they finally got back to me (9 months later!) and offered to replace the item with either something in stock or another preorder item which they have now supposedly sorted to come much faster. The only thing they had in stock I would have considered I was going to have to pay more for so stupidly went for another item I'd have to wait for. The VERY NEXT DAY the item in stock was 50% off!!! I've now been waiting once again for my replacement item.

Another order I placed around the same time did arrive but the quality was atrocious (have had better items from Temu & Shein!). I ordered a large and what I got was more like 3XL! Contacted to organise a return and no response.

Very much over this "business" my patience has long gone

We ALL have personal situations happen but you are running a so called "business"; stop trading while you deal with it if you have no one to take over and can't cope but emails never ceased to be sent with offers. Photos used to be of the owners/staff but now all AI... take responsibility for the mess you are making and stop taking peoples hard earned money

After many weeks waiting for a tracking number (not a pre order or custom) I emailed and questioned this?
Next day received tracking number from Chine. Once received the hoodie is of temu quality, definitely not the quality and reason I have a wardrobe full of etc clothing. Also the print looked hot pink in the photo but is actually a dull pink colour and not what I was after. Requested return and 3 weeks after they received it I have just got a declined refund as it says pink on the description not hot pink as pictured. Sadly will definitely not being adding to my etc wardrobe again.

Etc has failed to deliver item I have paid for in Feb 2026. I have messaged their page a few time asking for an update and been very polite to which they had replied and said they didn’t have an update. But refuse to give me a refund of my money. Offers store credit which I am not interested in. Just went to message again but seems I’ve been blocked. They are happy enough to take people’s money but not deliver the item. My opinion this is theft. Do better Etc!!

I am extremely disappointed with my experience with ETC Clothing.
I placed an order on 29 November 2025 which included a pair of Painted Floral 3/4 Tracks as a pre-order for $69.95. The item was originally expected in December 2025.
The tracks never arrived.
Over the following months I was given further estimated arrival dates, including an expected arrival around the end of June 2026, but the item still did not arrive. I was subsequently told ETC was still waiting for an update from the manufacturer.
The T-shirt from the same order eventually arrived in May 2026, but the tracks remained outstanding.
After waiting approximately 9 months, I contacted ETC on 19 August 2026 and formally requested a refund for the item I had never received. I was offered store credit, which I did not want. I specifically requested a refund to the original payment method/cash refund rather than credit, as I no longer wanted to purchase from ETC.
I received no resolution. I also contacted Afterpay, who investigated my complaint but advised that they could not open a dispute because the purchase was outside their 120-day dispute timeframe.
I subsequently tried to follow up with ETC again, only to find that I could no longer contact them through their social media/Messenger channels. My messages would no longer send, and I appear to have been blocked.
At this point I have paid for an item that I never received, waited many months beyond the original estimated delivery date, requested a refund, and have been left trying to recover my money through other avenues.
I understand that manufacturing and supply delays can happen. What I find unacceptable is the length of the delay, the lack of resolution and being unable to communicate with the business once I requested my money back.
This has completely changed my view of the company and I would not order from ETC again.

I purchased what seems to be a direct from manufacturer hoodie for $65.00. The print is really nice and appears to be a good quality transfer, but unfortunately the hoodie itself isn't the quality I have come to expect from ETC.
Compared with my older ETC hoodies, this one is noticeably lighter and the fabric doesn't feel as substantial.
I also noticed loose threads and imperfections around the drawstring straight out of the packaging.

The turnaround was also disappointing. The website states that made to order items require 8–15 working days for production before dispatch, but my order took 27 days from ordering to receiving it.

I haven't washed or worn it yet, so I can't comment on how it will hold up. This is simply my first impression.

My advice to ETC would be to have stronger quality control on the direct from manufacturer range, particularly the finishing details, and to ensure the quality remains consistent with the ETC clothing customers have come to know.

I've bought ETC clothing before and really loved the quality, so I hope this is just a one off and that the quality of the newer range improves.
I hope ETC takes this feedback on board

Very disappointing experience. I purchased a hoodie after seeing the heavily promoted “limited edition” offer, believing I was buying from a NZ clothing company. I later discovered the hoodie was made to order in China and shipped from China, which was not the impression I had when purchasing.
The hoodie itself is also disappointing — the quality is poor compared with the ETC garments my friends have from previous years, and the sizing is enormous. It is now described as “unisex”, although I feel this should have been much clearer at the point of purchase rather than something I had to find in the finer details.
I accept that I should have read every bit of the small print, but I don't think important information should be difficult to find when making a purchase. I also found the response when I tried to leave feedback through ETC's own selling page quite rude and unhelpful.
Overall, not the experience I expected and unfortunately not a company I would ever purchase from again.

Since my last review (hoodie 10cm longer than advertised, took a long time to arrive, looked really crinkled and not new due to packaging) the warehouse finally got back to me and said they need to wait for a response from their supplier? Which i dont understand as I purchased from ETC. The puffer jacket has torn in the lining after ive worn 4 times, its now unwearable, the sewing on that and the cardi is really really poorly done. Totally ripped off.

Placed an order in July, said 8-15 working days…. STILL HAVE NOT RECIEVED ORDER, I emailed and got a reply that it is “in process” no reply to second email asking to explain what in progress means as that’s what it’s been saying since I placed order, then finally a week ago I get and email that order is “on its way” yay I thought, but when I checked tracking it’s coming from CHINA ! so do they even quality check the orders? But anyway I still don’t have this order.

If I could do no stars I would. This company has been a nightmare to deal with. Ordered an overnight bag on November 20225 it’s now September 2026 and I still don’t have it. Have tried to contact them repeatedly but they don’t bother to get back to you. I also have a family member that is in the same position with them taking payment but not coming through with the items months later. Very disappointing.

🚩⚠️ WARNING ⚠️🚩 Enough is enough... ETC DO BETTER⬇️
🚩Communication NONE
🚩Item quality SHIT
🚩 Customer service NONE
🚩Sizing is inconsistent False advertising!
🚩AI images no real pictures of items long delivery delays like 1 year AND WAITING, reply to emails are non existent THEY DON'T CARE, you can't return anything and get a refund it is always store credit OR THEY SEND IT BACK TO YOU, always a excuse for everything ALWAYS BLAMES CUSTOMERS FOR GETTING OVERWHELMED AND UPSET COMPLAINS THAT SHE IS A WORKING MUM AND NO STAFF TO HELP IS SOLO AND SLOW AT EVERYTHING, I have never waited for a online order for this long and still waiting, just refund people and move on this is the biggest SCAM out, you can't trust this business!

🚩THEY ARE ROBBING PEOPLE OF THEIR MONEY AND NOT BOTHERED ABOUT IT, they don't reply to you on email messenger untill you contact them or ask about your order then if you continue to chase them up for a update they block you from all social media platforms so you remain silent from your shit experience so they can continue to take people's money to scam more people.

⬇️⚠️To this date I'm still waiting on;⚠️⬇️
🚩orders form a year ago to be updated on there wearabouts??
🚩also a reply to my emails from a year ago
🚩returns/refunds
🚩a replacement on a faulty item!

🚩NO UPDATES ON ANY OF IT JUST IGNORED ON MESSENGER THEN🚫❌ BLOCKED ❌🚫😳🚩

I have never been treated like this ever in my life it is UNEXCEPENABE AND UNNECESSARY why are these people still in business they have no respect for the customer what so ever I wish I never engaged in this brand

VERY DISAPPOINTED IS A UNDERSTATEMENT

DON'T RISK IT.
I two ordered a custom-print products. Timeframe was 8-15 working days + 2 days to dispatch. A month past those dates, I am still chasing, and getting told they can't tell me when my order will be complete. They won't refund it as apparently it's in production (but here we are with no clothes and no ETA).
I am thinking this must be a scam.
I ordered once before for a pre-order product and months past the timeframe, when it was still nowhere to be seen and no clear ETA available, they did at least refund me.
Never again.