etcclothing.co.nz Reviews 

I have purchased from this brand a few times in the past and haven’t had a problem with the quality or arrival times of the items. But I am still waiting on items I pre purchased in October 2025. I just checked their website to see if there was an update on the items and it says they were due to arrive May/june 2026. That expected arrival time has long past. We are are sent messages to ‘be kind’ be patient which are akin to gaslighting because it diminishes the genuine frustration I feel for not receiving goods paid for 10 months earlier.

Customers just want what they pay for in a timely manner. I think at this point I'm just out $150. So that's been a fun 8 months. Don't recommend!!

Ordered in early November 2025 and as of August still no email update, no reply to emails, my FB comments are deleted and no package or update of when I can expect it.
Absolutely poor customer service and would never use them again.

I truly believe the good feedback must be from friends and family. I got ripped off , thankfully it was only a smallish amount but that was the first and last time I’ll ever buy from this company. Buyers be very aware!

I really rate the ETC clothing itself but the absolute shambles of pre orders has been beyond a joke. They FINALLY have got more staff on board and are dealing with the issues. I'm pretty disappointed as a bag I ordered said 8-15 working days plus delivery and this was 25 working days ago. If your happy to be patient then definitely use them as some great stuff!

Ordered way back in October last year and still waiting.no communication. Customer service is shocking unless you have something nice to say.would never buy off etc clothing again and have even talked 2 family members and 3 friends out of buying of then.

Just received me xox hoodie and t shirt. Great quality and fit. Would have been five stars but it did take longer than expected to receive them. Have just reordered another hoodie.

Long time ETC customer, I have always loved the pieces I have purchased.
The owner is very transparent when things are pre orders, there is multiple pop ups stating this. And always kept updates on her VIP and Main Facebook page.
And now currently offers direct from manufacturer, which also is clearly stated when ordering.
Unfortunately things out of her control happened last year, which pushed back when pre orders were arriving. True ETC customers understood despite how frustrating it may have been.

Been buying here for several years.. always recieve what I ordered, even if the pre-orders took longer , they always updated us, and the ships are out of their control. Quality always 👌 👏🏻 honest hard working ladies. Shop local
💯worth it

Been buying for years now. Most of my casual wear is etc.

I always get compliments on my ETC clothing, it’s cute, comfortable and stylish. Waiting for preorder stuff can suck but it’s worth the wait!

Love etc clothing so comfortable and Gorgeous designs I wear etc every day and get so many compliments on them and of course have to refer them to the website being wear etc since the beginning love it

I have been buying clothes from etc for many years and absolutely love the design, clothes themselves and email communication regarding when my orders will be getting delivered. I have been happy with everything that I've ever ordered, awesome quality and the sizing guide is on point! Keep up the good work etc clothing, I love supporting New Zealand designers. 😍😊

Absolutely beautiful clothing and designs!! I have purchased many sweatshirts, t-shirts, bikinis etc. My floral bikini is my favourite!! Comfy, gorgeous, and fits perfectly. The sizing charts are easy to follow and ETC have great communication if you have any questions.

Love ETC clothing! The quality of the pieces I have is amazing and I always get compliments on them when I wear them, especially at work.
It’s tough being a small local business these days! I love all their items, and if I’ve ever had to communicate with them, I’ve always had a reply, even if it was later then expected. It’s helpful to have some compassion and patience towards small local businesses as well. I’d rather deal with ETC who treat you like a person, then a major company who couldn’t tell if your a human or a bot. Thanks you guys!! Keep it up!

I love this brand, I love the fact that they are unique designs and I like her custom mades as I dont see dozens of women wearing the same thing. I still have items to come one of them is so late but I understand and Im ok with it. I think all these women complaining should look at the description, if its polyester and you dont like polyester then dont buy the polyester. The shop owns the facebook page so they can do whatever they want with the nasty comments good for them! Everything I have purchased I am happy with and love, no issues with the quality here. I am also not on Facebook nobody asked me to write this review. Looking forward to getting some more new things soon. Keep up the good work ETC.

I’m a very honest person and have always loved etc I’ve spent a lot of money here up until the supplier changed and I received shiney thin material tops which were temu quality I have bought more stuff that’s coming only because I have only just discovered where my refunds were sitting even if we buy something and the quality’s is crap we don’t get our money back I’m going back to shineon and the like because I feel like I’m paying someone else’s mortgage and I’m just disappointed in my
Products so once my credits used up im out .

I've bought ETC before, and the quality was good. Not any more. All direct from manufacturer items are shein quality at ETC price. Materials are not the soft quality they used to be, they are shiny, thin, and won't last. ETC used to mean quality, buying second hand was fine as they'd last. Sadly this has gone. Communication for the last lot of pre-orders has been non existent. Any queries have been blocked. And asking everyone to post reviews was a big ask, the current reviews are all about old quality stock, not the new items.

This business is now begging on social media for her followers to leave 5star reviews!!! I used to buy alot from this company. Like every time she brought out a new drop. Then they started getting more and more delayed. Waiting 15months for a pre order with very little communication was breaking point. And the quality was worse with every order. The service I received was terrible. Gaslighting and constantly being made to feel like my order wasn't important at all. Or just being completely ignored while they wrote posts on Facebook to get sympathy. Pity that time wasn't spent answering customers emails so we had some idea when we would get our orders!

I was a loyal purchaser at the start. Brought from every new release. Was great at the start. Then the pre orders got longer and longer and longer. Nothing like buying preorder 3/4 pants in July for November delivery- in time for summer, and then receiving them the following June🫠 so had to purchase elsewhere to have some to wear over summer. The communication was absolutely shit. Gaslighting at every opportunity and I was made to feel like I was an inconvenience. Was really disappointing after spending alot of money with this business but that clearly didn't matter to ETC at all.