etcclothing.co.nz Reviews 

182
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the unique designs, comfortable fit, and excellent warmth provided by the various clothing items available in the catalog. Many loyal buyers also appreciate the durable fabric quality that easily lasts for several years and regularly receives wonderful compliments from people around them. Some reviewers were not happy with significant delivery delays on pre-orders and a frustrating lack of timely communication from customer support representatives. A number of customers also mentioned ongoing issues regarding poor garment construction, unexpected fabric materials, and unhelpful responses when seeking assistance for problems.

What people talk about most

Product

Consumers find product to be a mixed experience, as long-time buyers express frustration over delayed... See more

Order

Clients share ambiguous opinions on order experiences, with some consumers reporting great satisfaction... See more

Quality

Customers had ambiguous experiences with quality, as many loyal consumers praised the durable fabrics,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as opinions are sharply divided.... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided among consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I really rate the ETC clothing itself but the absolute shambles of pre orders has been beyond a joke. They FINALLY have got more staff on board and are dealing with the issues. I'm pretty disappointed... See more

Rated 2 out of 5 stars

I have been an ETC customer since 2018. I have a huge amount of clothing, it once was my go to. However now the quality and customer service has dropped. Questions about quality and asking for real li... See more

Rated 5 out of 5 stars

Absolutely love every item I have purchased! My hoodies are Devine, nice thick and fleecy material to keep you warm on these wintery days. The colour's and certain patterns are what sold me.. Siz... See more

Rated 5 out of 5 stars

Have been a customer for many years. The quality of the clothing is fantastic and lasts so well. The ETC are fantastic to deal with I see alot of comments regarding pre orders and sadly that's the... See more


3.3

Average

TrustScore 3.5 out of 5

182 reviews

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3.3

All reviews

(182)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE LOVE LOVE ETC

LOVE LOVE LOVE ETC! Another happy purchase!! I have a huge wardrobe and drawers full of their beautiful amazing quality clothing 😍 Have been buying for 7 years and never had an issue, always fast friendly & great communication. As for any pre order set backs that have happened. I totally understand,because life happens! The wait has always been worth it and leesh makes clothes that make me feel comfortable and sexy af so Thankyou for another great piece!!! Keep up the great work etc xx

7 August 2026
Unprompted review
Rated 4 out of 5 stars

ETC embroidery trackpants are the best!!

Lesh had a bad run with some of her orders but the new embroidery printed trackpants are great. They are lovely and warm and fit well. They also arrived within the expected time frame. I fell in love with the new fantail hoody and long sleeve top, I'm looking forward to their arrival and what else Lesh will come up with :-)

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Have bought mamy items of clothing from etc. and get compliments pretty much every time I wear something from them. The fluffy lined sweatshirts are fantastic and super warm, and in a couple of designs I've bought matching sweaters for my nephews, and they love them.

7 August 2026
Unprompted review
Rated 4 out of 5 stars

Happy customer

Have brought from this brand several times and recently placed another order. Their hoodies and trackpants are made to an excellent standard and last for years. My prints on my sweatshirt are still bright and vibrant with over 3 years of daily use, and that is without me and my husband making sure we follow the care instructions. Some of my trackpants are still going going strong after 5+ years. If you ever heard of the saying "good things come to those that wait" it would perfectly describe this brand. Pre-orders do take time which is estimated when ordering on line. Sometimes the clothing comes after the date but it always arrives well packaged and is worth waiting for. I can't wait for my next order to come as this order has a gift for my sister which I think she will love.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

First order took 6 months and I had…

First order took 6 months and I had changed a dress size by the time it arrived. I wanted to exchange the item but after a dozen odd emails and messages over the next 4-5 months, I was completely ignored. Never got a reply or acknowledgement. Then the next (and final order I’ll ever do) took 10 WHOLE MONTHS to arrive. No communication and no support for queries asking for ETA’s. Absolutely terrible service. The worst I’ve ever experienced. Do not recommend. All the excuses don’t fly either.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed, have brought a lot over the years. Now I do not trust them, I’m waiting on an order from November. No communication or updates, also I was really disappointed with 3 tops that arrived. Definitely not what I thought I was receiving, I do not trust ordering now if it takes that long to arrived. Disappointed 😞

7 August 2026
Unprompted review
Rated 1 out of 5 stars

I would give a 0 star if I could

I would give a 0 star if I could. I have loved ETC in the past. Recently brought a pair of pants that didn’t look anything like they looked on the website. They were see through and didn’t even have the writing on the leg like they did on the website. I obviously complained and they completely refused to give me a refund stating it was a change of mind purchase. Which it wasn’t. On Facebook the company is slandering anyone with a negative review and asking for anyone to make positive ones. Commented on the facebook post about my purchase only to be blocked. Please be careful when purchasing from this company. The quality is worse then Temu now.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Always get compliments!!!

Absolutely love all my products from ETC. I always get comments on my bomber jacket and vest. Communication is great when ordering pre-orders, right down to what boat the products are being shipped on!!!

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Dates kept changing for the pre-order

Dates kept changing for the pre-order. Went from September to October, product arrived in February. Very inconsistent sizing - brought a tee size M and its very baggy. Gave the benefit of the doubt and ordered a jumper of the same size, its much smaller and that funky polyester material. Jumper arrived much faster but there was absolutely no communication at all on anything. I do like the items but wont be ordering again. Owner is now asking for people to give good reviews. Be wary and trust older reviews as they are a true reflection of the business.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

I own several etc pieces and have never had a problem with any of my orders! some of the most warmest hoodies I own are etc and as a plus sized girly I love the quality of the items x

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this clothing

I absolutely love this clothing while sometimes it can take a while for the shipping the quality and designs are well worth the wait.
I have brought many different designs from etc over the years

1 July 2026
Unprompted review
Rated 2 out of 5 stars

Such a shame

I have been an ETC customer since 2018. I have a huge amount of clothing, it once was my go to. However now the quality and customer service has dropped. Questions about quality and asking for real life photos instead of AI get deleted. Showing a complete disrespect for genuine customers. Will not be shopping here anymore unfortunately 😕

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love ETC clothing

I absolutely love ETC clothing. Great quality clothing. I have been buying this brand for about 3years for myself and my daughter and we love all the mum and mini matching dresses. I have since moved to Australia and i ordered a jacket and I had a great experience and shipping to Australia was very reasonable and it arrived in good time, packaged very well. Highly recommend ETC.

6 April 2026
Unprompted review

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