Florence London UK Reviews 

120
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery collections and the exceptionally helpful customer service team that resolves inquiries promptly. Many buyers highlight the smooth ordering process and the ability to speak directly with staff for customized requests. A few other people also felt that the personalized engraving options and gorgeous packaging made these items wonderful gifts for special occasions. Consumers consistently note that the pieces are crafted with high quality materials and remain durable during everyday wear without tarnishing. Reviewers express a strong desire to return for future purchases due to the overall satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing overwhelming satisfaction with the gorgeous... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful and exquisitely... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick problem-solving... See more

Service

People report positive experiences with service, frequently highlighting quick query responses and helpful... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely jewellery and so beautiful gift boxed, very personal service. I just love all the pieces I've bought for myself and as gifts. Will definitely be buying christmas gifts this year. High recomme... See more

Company replied

Rated 5 out of 5 stars

Lucy was such an amazing help! I originally contacted Florence London through Etsy for a personalised bracelet as a gift. The response was really quick, and even over the weekend! Lucy guided me towar... See more

Company replied

Rated 5 out of 5 stars

Molly was so helpful, she went above & beyond. My daughters gifted me a bracelet for Christmas which I sadly lost. Not wanting to admit it, I searched the web & found Florence, London. I emailed them... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered jewellery from here multiple times and been gifted jewellery from here too. I wear every piece literally every day, I don’t even take them off to shower and they don’t tarnish at all. The... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

Florence London Jewellery is a British brand based in the UK founded in 2017 by Rosie Florence. Our small team make personalised engraved and enamel jewellery, making perfect gifts for men, women and children. We serve customers through our website and pop up at shows and events across the UK such as Spirit Of Christmas, offices in central London and Badminton Horse Trials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(120)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bespoke gorgeous jewellery

Absolutely gorgeous jewellery. So personal and so bespoke. Very warming and friendly communication, prompt delivery and beautifully packaged. Highly recommend a personal purchase.

1 December 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

Dear Ellie, thank you so much for finding the time to leave us a review, we are so grateful! Rosie Florence x

Rated 5 out of 5 stars

Beautiful items, great service

Beautiful items, perfectly customised. I have purchased for many family members and some items for myself. Rosie is amazing. Thanks Florence London!

8 January 2025
Unprompted review
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Reply from Florence London UK

What a lovely review, thank you so much, Rebecca! It means the world to us! Rosie Florence x

Rated 5 out of 5 stars

Exceptional

I am absolutely thrilled with my experience! They truly exceeded all my expectations. The jewellery I purchased is not only stunning but also uniquely crafted, making it one-of-a-kind. The attention to detail in both the product and packaging was exceptional—it arrived beautifully wrapped, showcasing the care and thoughtfulness behind every order. The entire process was seamless, with quick and easy service that made my shopping experience a pleasure. I can’t recommend this business enough and will certainly be returning for more beautiful pieces in the future!

8 October 2024
Unprompted review
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Reply from Florence London UK

You are so kind to leave us such a lovely review, Megan! Best wishes, Rosie Florence x

Rated 5 out of 5 stars

Love Florence London

Love Florence London! Have bought the letter earrings for both myself and as presents for friends and they’re great. Quick delivery, great quality and price and arrive in a lovely box

4 December 2024
Unprompted review
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Reply from Florence London UK

Dear Vicky, thank you so much for taking the time to leave this lovely review, so kind of you! Wishing you a happy and healthy 2025! Best wishes, Rosie x

Rated 5 out of 5 stars

Great products and lovely team

Have ordered from them a few times now, great personalised service every time. Easy ordering and great updates. Lovely team and great products!

1 December 2024
Unprompted review
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Reply from Florence London UK

This is so kind, thank you Katrina! Best wishes, Rosie x

Rated 5 out of 5 stars

T Bar necklace

I ordered the T Bar necklace for my daughter - a great service - Florence London were so helpful in rectifying my online mistake! All delivered quickly in gorgeous packaging. Thanks so much, my daughter loves her necklace - her fave Christmas present!

11 December 2024
Unprompted review
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Reply from Florence London UK

So happy to read this, thank you Ann! Best wishes, Rosie x

Rated 5 out of 5 stars

The most perfect jewellery for gifts

The most perfect jewellery for gifts. My husband adores his cuff with our wedding date in and I’ve purchased bangles as a wedding gift for the bridge and groom recently. Stunning packaging and I got a hand written note! Can’t recommend enough. I’ll be ordering again :)

6 January 2025
Unprompted review
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Reply from Florence London UK

Thank you so much! We are honoured to have been part of such a special occasion and happy that you love the packaging! I hope that you have a healthy and happy 2025. Best wishes, Rosie x

Rated 5 out of 5 stars

‘Florence London’ jewellery is very…

‘Florence London’ jewellery is very unique! I have purchased a few pieces from this brand & I’m very pleased with them all. Their team were very friendly & helpful 5* 🌟

18 December 2024
Unprompted review
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Reply from Florence London UK

Thank you so much Paula! Come and choose something new soon in our studio! Rosie xx

Rated 5 out of 5 stars

Superb quality jewellery

Superb quality jewellery, a very happy birthday girl received a special 18th celebration gift.
Speedy customer service, I shall certainly be ordering again!

3 June 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

Dear Mandy, thank you for taking the time to write this and we were delighted to make such a special 18th birthday bangle. I hope that it will be enjoyed for many many years. Best wishes, Rosie x

Rated 5 out of 5 stars

Fabulous bracelets

Girls loved the bracelets they received as Christmas presents. Absolutely perfect and wrapped beautifully. Love everything from Florence London and can’t recommend enough for fab gifts for others (and yourself)

20 December 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

So thrilled to hear this Sarah, thank you! I hope you had a fabulous Christmas and New Year Best wishes, Rosie x

Rated 5 out of 5 stars

Quality bangle

Beautiful quality item, so happy with my bangle. Look forward to purchasing from you again soon! 🤍

1 January 2025
Unprompted review
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Reply from Florence London UK

Thank you so much Rowena! We loved making your bangle for you and look forward to making another in the future. Best wishes, Rosie x

Rated 5 out of 5 stars

Classic beautiful jewellery

I love all my pieces from Florence London and have quite a collection! I wear something from them most days and they all still look as new. My first bangle is still in perfect condition coming up to 7 years old. The time are helpful and friendly, offering advice and helping with any issues. Classic pieces of jewellery to keep for ever, I will definitely be ordering again.

10 December 2024
Unprompted review
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Reply from Florence London UK

Dear Harriet, thank you so much for taking the time to write this. I am touched! Best wishes, Rosie x

Rated 5 out of 5 stars

Simply amazing jewellery

Simply amazing jewellery! I’ve been shopping with Florence London for years now - I have four bangles (!!) and they are glorious and always get a compliment. Have bought the engraved bangles for friends too. Wonderful quality.

7 January 2025
Unprompted review
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Reply from Florence London UK

Anne, your loyalty to us is very much appreciated and also your kind and lovely review, thank you! Best wishes, Rosie x

Rated 5 out of 5 stars

Absouelty brilliant

Absouelty love Florence London. Quality items and brilliant customer service. Would highly reccomend. Have used several times and will continue to buy from in the future.

7 August 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

You are so kind, Fay, thank you! Best wishes, Rosie x

Rated 5 out of 5 stars

Fabulous jewellery

Lovely small business selling beautiful jewellery (no fake Uggs to he seen).

7 January 2025
Unprompted review
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Reply from Florence London UK

Haha! Thank you Sophie, definitely no shoes on sale, only lovely jewellery! Have a great day! Rosie x

Rated 5 out of 5 stars

Fantastic jewellery brand & business…

Fantastic jewellery brand & business lovely products great service from all the team would highly reccomend their jewellery

1 May 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

Thank you so much Natasha! Really appreciate the recommendation. Wishing you all the best for a healthy and happy 2025! Best wishes, Rosie x

Rated 5 out of 5 stars

Five stars and more!

Wonderful jewellery with a super personal service. Absolute must for gifts and treating yourself! Packaging is stunning.

7 January 2025
Unprompted review
Florence London UK logo

Reply from Florence London UK

Thank you so much Tan, so kind! Best wishes, Rosie

Rated 5 out of 5 stars

Spectacular brand !

The team at Florence London are spectacular. All orders not only arrive in very good time but also in the most beautiful packaging & iv never had any faults with the products themselves !

Will continue to order from this brand for myself and gifts for for friends and family ❤️

7 January 2025
Unprompted review
Florence London UK logo

Reply from Florence London UK

What a lovely review - thank you so so much! We are so pleased! Best wishes, Rosie x

Rated 5 out of 5 stars

Gorgeous products & wonderful service

The items from here are absolutely gorgeous and the customer service is amazing! I had an issue with a piece that I had for a while and was asking about a repair- they got back in contact with me and offered me a full replacement no questions asked! This is very generous for a small business & I would absolutely use them again & recommend.

1 December 2024
Unprompted review
Florence London UK logo

Reply from Florence London UK

Dear Kimberley, so kind of you to take the time to write this. Always happy to help and we're pleased we could replace your jewellery for you. Wishing you all the best for a healthy and prosperous 2025! Best wishes, Rosie x

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