Florence London UK Reviews 

I have brought several pieces of jewellery from Florence London all have been fine until I purchased a signature necklace. Two of the letters tarnished I contacted the company and they said they changed the size of letters so they couldn’t replace them. Then two other letters actually fell off of the necklace and I contacted them again and they said to send the necklace back. They replaced the letters that had fallen off so they obviously have that size lettering still so they could have replaced the tarnished ones but they didn’t. I was accused of bullying when I tried to express I wasn’t happy with the quality of the necklace. This company is very helpful when trying to sell but unfortunately extremely unhelpful when there is a problem.

Great experience always from ordering my daughter’s first pair of earrings, letters of course:)) to the stunning bangles! Excellent service, highly recommended!

I wanted a special item of jewellery which I could were every day to represent my two children. I came across Florence London at a Christmas fair and took a leaflet home.

After lots of scrolling (I wanted it all) i decided on a bangle which looked great for everyday wear but still special. I was a little unsure on the specific of the engraving but I sent a quick Instagram message and they came back with really helpful videos and pictures which they took just for me.

The bangle arrived and it is so perfect! Can’t wait to add more of their jewellery to my collection.

Ordered a child’s personalised bangle -

Pros - fast delivery, came in nice packaging.

Cons- the personalisation did not come as expected or as advertised. It was so small you couldn’t really see it on the bangle and it had huge gaps between the lettering which the one advertised didn’t have. You have to order from the company without actually knowing what the item looks like and then you can’t return it when it comes not as advertised.

Spoke to customer services who did reply quickly but wasn’t happy with the outcome. They advised me to purchase a new bracelet from them at a discounted rate however that would mean I’d be paying over £60 for a bracelet.

Regarding the sizing, advertised from 2 years plus. This falls straight off my two and a half year old. I’d say more 4+ however every child is different.

Beautiful engraved bangle for my granddaughters christening arrived today. So happy, it is absolutely gorgeous. Thank you so much.

I purchase a necklace that was personalised. Was advertised as silver. Unfortunately I had a reaction to the chain and have been unable to wear. In all fairness I reached out to the company through their WhatsApp and had a fast response. I’ve never had a reaction to any jewellery previously. They have given me a partial refund which I think I think is acceptable given the item was personalised. I was impressed by their fast response.

My husband bought me this beautifully packaged, signature coloured bangle with my daughters DOB engraved with roman numerals...absolutely love it! I wear it most days, even in the shower, and its still in pristine condition. Its my most treasured piece of jewellery.

I still have not received my order which was placed in august. Now worried this is not a true website

This company is special! The jewellery is stunning and beautifully made, and the customer service is next level. I love!

Amazing all across the board. Got my cuff bracelet just right. Quick delivery and they wrote my name on their card. Thank you so much guys ❤️

Bought a Lovely anniversary bangle for my wife. Florence refunded me 10% discount code as I didn't have the code when I purchased. Very good communication with Tilly who let me know when dispatched. Very good delivery time.

My husband purchased the Hinge Signature Bangle as a wedding anniversary present for me. There is only one word to describe it - STUNNING! My daughter's name is set into the enamel; her date of birth, weight and time engraved on the inside. It is the most beautiful keepsake I could ask for. Thank you for making such a beautiful bracelet. I cannot wait to order more gifts for family and friends x

I purchased 6 engraved bracelets for my grooms team when asking them to be a part of my big day. Obviously quite a big deal for me. I made an error with my basket and some of the engraving, I got in touch via WhatsApp and email and was met with a swift response, asking what I wanted exactly and it would be sorted. I was under time pressure and was reassured that I would receive the gifts before the required date.
2 days after placing my order I received 6 perfect bracelets, overwhelmed at the quality especially at the price that I paid. That’s including the time it took for them to get back to me and sort my problem out. Outstanding service.

I’m usually not the type to make a review, but the whole process from start to finish was nothing short of exceptional. The communication when I was extremely stressed out about my own error + the end product was more than I could have asked for.

I believe I was in contact with one of the owners of the company who was extremely helpful and clearly has put a lot of work in to get where she is.

I will most certainly be back for more gifts for friends and family!

Thank you so much, absolutely love my new pendant! Customer service absolutely fantastic. I could not be more delighted with such a beautiful and personal piece. Highly recommend!

Purchased 3 Lovely engraved necklaces as gifts. Very quick delivery and nicely presented box with ribbon. Contacted Customer Service for a query and they replied very quicky. Would happily recommend.

Purchased an engraved child's bangle. Very happy with it. Fantastic communication from the Florence-London team.
Absolutely love the purchase and very appreciative of the outstanding customer service from company. Highly recommended!

Got a personalised bangle from Florence and it was just a lovely item. Brilliant customer service from start to finish. 👍🏼👍🏼👍🏼👍🏼👍🏼

Wow! I just received my order of gifts for upcoming birthdays and I was pretty taken aback by the quality of the jewellery, which is outstanding. Everything is superb from the jewellery itself to the packaging and care instructions. Delivery was very speedy (2 days from ordering) and the team were brilliant in helping me choose what to order for some very picky friends birthdays.

Avoid…shocking quality, snapped within weeks.

Really disappointing when you purchase a gold chain and within 4 weeks it isn’t gold anymore, and the neckless has snapped.

I didn’t think anything could be worse than the quality of the neckless, but I was wrong… their customer support is shocking.

Horrendous customer service and terrible quality

Bought a gold initial necklace from Florence London and within 4 weeks the clasp has broken and the gold has already worn off. The customer service claims this is all wear and tear and will not offer a return and refund. Terrible quality - do not waste your time or money!