Lovely jewellery and so beautiful gift boxed, very personal service. I just love all the pieces I've bought for myself and as gifts. Will definitely be buying christmas gifts this year. High recomme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Florence London Jewellery is a British brand based in the UK founded in 2017 by Rosie Florence. Our small team make personalised engraved and enamel jewellery, making perfect gifts for men, women and children. We serve customers through our website and pop up at shows and events across the UK such as Spirit Of Christmas, offices in central London and Badminton Horse Trials.
Charnock House, W12 7QX, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was gifted a bangle from here a few years ago and had some trouble with it, I contacted the team and initially had some trouble with their service.
However since then, the owner has been in touch and rectified the situation. Thank you to Rosie for your great customer service
I bought three of the London postcode bangles and they are perfect. Really good quality feel and finish, and they make the perfect "jangle" sound when worn all together.
Amazing quality and super fast delivery! I bought a Signature Bangle and it's just stunning, the craftsmanship is amazing and the team were so helpful when I was deciding on the extra engraving. Highly recommend this company!
I have the gold and cream hinge bangle and it's absolutely beautiful. I was originally brought the bangle without the hinge as a gift, however it was way too big for my wrist. I would suggest getting the hinge bangle if you have small/medium wrists. Looks lovely with my other gold
Really happy with the product. Excellent customer service. Exactly as described. Thanks!
Beautiful jewellery, amazing customer service as well. Best of luck to Rosie and keep it up!
Brought a cotton bracelet with gold discs for my wife for our 2nd year anniversary at the end of the month it was beautiful to the point I couldn't stop myself giving it to her the day I got it. She loves it and has now been looking at all your other stuff. Only thing I wished I knew was that I come with 2x gold discs as I would have got the 2nd one engraved with our wedding date on. But it doesn't matter cause it's still amazing with our anitials on one Thank you so much and thank you for the updates and rapid delivery.
Ordered the Personalised bangle which looks absolutely amazing. The pictures online don’t do it justice. It was shipped really quickly despite being personalised which is brilliant. Royal Mail were useless at delivering it but not the fault of Florence. I would highly recommend getting one of these bracelets.
I ordered a personalised bangle for my wife and it was absolutely beautiful. Very professional, great quality and a friendly team👍
Chain and pendant discoloured in less than a year even though it’s hardly been worn, advised by store to get it re-plated at my own cost.
I bought a necklace for my mum for Christmas, such a lovely high quality necklace, I’m over the moon with it. It was engraved and dispatched the day after order, which was not expected, and sent next day Royal Mail. Lots of personal touches and notes throughout the ordering process. I’d recommend to anyone, lovely to know you’re buying from a small business too.
Over the top customer service. We bought 2 different bracelets with engravings, and they arrived exactly as expected and on time. Rosie was very responsive to our emails and custom requests. Thanks again !
Bought a enamel bracelet for £85,very heavy and clunky not worth the money very disappointed
It is my 3rd time buying from Rosie and the quality of the product is exceptional. I bought a bangle, 3 necklaces, scarf and earrings. They are fantastic. Will use again for sure!
Lovely engraved necklace received - quick delivery and nicely packaged / presented. Used Customer Service for a query with a very friendly and helpful response from the owner. Would happily recommend / buy again
Beautiful bracket, grandaughters name was missing, but a mistake made at source. Apologies accepted. Good price and a keepsake.
The bracelet is beautiful, even nicer than it looked on the website. It came super quickly and packaged so nicely. I bought this one for myself but I will definitely buy again as a gift.
Thank you so much for the personal touch.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.