The Co-operative Funeralcare - Southern Co-op Reviews 

1,925
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Amanda at Chichester cared for my m with great compassion from the initial consultation through to the day of the funeral. She made the whole process run smoothly and provided support and reassuran... See more

Rated 5 out of 5 stars

Chichester Coop Funeralcare were superb from start to finish. They kept my family supported and fully informed every step of the way. Special mention goes to Amanda (especially due to computer hacking... See more

Company replied

Rated 5 out of 5 stars

nicole From co op hazlemere was absolutely lovely through the whole process . so so glad we stumbled across them on the extremely strange day of dad's passing, from the 1st phonecall they were so re... See more

Company replied

Rated 5 out of 5 stars

The staff were brilliant, nothing was too much trouble for them making sure the smallest details were just as we wanted them. We first met Holly who initially dealt with us. She was very kind and very... See more

Company replied

Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral home
  4. Non-bank financial service
  5. Stonemason

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. The Co-operative Funeralcare are available 24 hours a day, 7 days a week. Our funeral homes are in accessible locations across the south of England in Berkshire, Dorset, Hampshire, Isle of Wight, Somerset, Surrey, Sussex and Wiltshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,925)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

All the Staff at the Gosport branch…

All the Staff at the Gosport branch were caring
and supportive. Their professionalism and sensitivity helped the family and myself to give my wife a beautiful final farewell.

4 April 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Gosport funeral home were able to offer the best care, support and experience and gave your wife a beautiful send off.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

The Andover branch

Linda, Tess and the team at the Andover branch helped us with suggestions and guidance at a very difficult time.
They arranged for a celebrant Kim Lund to conduct the funeral service.
On the day a wonderful and memorable service was delivered as previously organised, which was also echoed by the congregation.
All involved have shown great empathy and compassion at a very difficult and emotional time.

14 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Keith

Thank you for taking the time to leave a review. We are pleased that Linda, Tess and the team in our Andover funeral home helped and guided you during this difficult time.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Hove office - Excellent service provided.

Hove office. Sandra was amazing, right from the first contact through to after our father’s funeral. She gave us time to discuss our thoughts on the kind of funeral we wanted. She explained the whole process and which decisions we needed to make and when. We particularly liked that although planning the funeral was sad, it wasn’t sombre, but with some humour too. Every single thing we asked was answered and as the process continued, Sandra kept us up to date throughout. There was an occasion where the priest informed us he had double booked the church. I spoke to Beth, as Sandra was out of the office, she contacted the crematorium and a change of time was sorted, with pretty much no stress to us. I can honestly say at no point did Sandra make us feel under pressure to make decisions and the whole process was stress free and thanks to Sandra and the team it all went smoothly. Thank you to all those involved.

18 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. It’s wonderful to know that Sandra and the team in our Hove funeral home was able to provide you with the support and guidance you needed during such a difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Professional service

We had a wonderful service from this company. Kellie kept us informed of each process, and you could tell she really cared about what she did and was very supportive. We were able to take our time choosing what we wanted and was always on hand if we needed to change something or were unsure of a process.
Family members who went to see her said she looked very peaceful and the service was lovely and went without any issues. The car went from my mum's home and to make it more personal a beautiful photo was added of my mother next to the coffin, such a lovely touch and one we would not have thought of if it had not been suggested. The driver etc were wonderful and took great care of us on the day.
There was a lot of choice available to cater to anyone taste and price range. I would definitely recommend this service

4 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for leaving a review. We are so pleased that Kellie in our Fareham funeral home was able to provide you with the support and guidance you needed during this difficult time. It is wonderful to hear that she was able to make the process as smooth and comfortable as possible for you and your family.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

First Class

Exceptionally Professional service from start to finish. Warm, personable and exceptionally helpful. They made the whole process simple. I would highly recommend to everyone.

17 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Alton funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Rowner road funeral home team, thank you for your amazing service

I cannot begin to put into words the amazing way everything for my beautiful mums service was carried out. From start to finish the Rowner road funeral service were so helpful, caring and dignified.
Cathy took care of us from the first phone call I made when I was still in a mist of loss and grief, she was genuinely respectful and caring, every aspect of the service was covered and no questions went unanswered . When the time came to take things in for mum to be made ready Cathy took the time to listen to all I wanted mum to have done, how her hair should be and even touching up mums roots (mum never went anywhere unless immaculately turned out) Cathy even took the trouble to curl mums hair exactly as she always did it, the team made my mum look so peaceful and exactly as she was before going into hospital , on entering the little room it was so beautifully lit and mum looked regal in her little black suit and pretty pink top and the team had put her Scottish silver thistle broach on and her glasses, she looked so peaceful I almost felt she could open her eyes at any time and say hello, so from the very bottom of my heart I thank them all they brought me a huge amount of peace seeing mum looking so nice and I knew they had treated her with so much dignity and care.
When the day arrived the car carrying mum looked amazing with her beautiful flowers all around her and the sun shining through the glass roof just made the whole thing bright and I know mum would have loved that, every aspect of the service was smooth and very respectful, our celebrant Lisa was outstanding and really made everyone feel she really knew our mum even though she had never met her, she had listened to our stories of our mum and what a lovely happy , chatty friendly lady she was and how courageous she had been through a sometimes difficult life, we even managed to have a lovely chat with our ladies driving us home which felt so nice after such an emotional day, thank you all from all our family you have given us and our mum on her final journey everything we asked and more, we will forever remember all you have done for us as a family and for our amazing mum , thank you for taking such good care of our mum xxx

3 April 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Miss McPhail

Thank you for taking the time to leave a review. We are deeply moved by your kind words and appreciate you sharing your experience. It is truly heartwarming to hear how our Cathy and the team at our Rowner funeral home was able to provide you with the support and care you needed during such a difficult time and it is rewarding to know that we were able to honor your mother's memory in a way that brought you peace.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Waterlooville Funeral are

Karen Bagley and the staff were helpful, kind and nothing was too much trouble. They looked after me and my family and made sure we were fully informed of everything that would happen making our bereavement easier for us to deal with

25 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that Karen and the team in our Waterlooville branch were so helpful and kind and looked after you and your family so well during this difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

All staff were professional and caring…

All staff were professional and caring at all stages of planning and delivery

28 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Hugh

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Waterlooville funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

My Mum's funeral

On the 13th March I had my Mum's funeral and it went like clockwork from start to finish. Amanda was amazing,she went through everything with me,not rushing me,I don't know how I would have got through this without her.The pallbearers and the head pallbearer did a fantastic job.My husband were so impressed we are going to book our funeral plan with Amanda

12 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Caroline

Thank you for taking the time to leave a review. We are so happy to hear that Amanda and the team from our Waterlooville funeral home was able to provide you with the support and guidance you needed during such a difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent support from the manager of…

Excellent support from the manager of the local branch through the funeral planning and aftercare. Attentive staff at the funeral made us feel like valued customers.

27 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Mr Griffiths

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Copnor funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Understanding and conscientious

Very understanding staff member Jane, who was very helpful in dealing with my mother.
Even giving her a pretty nightdress and styling her hair
Thank you

31 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Mrs Hedley

Thank you for taking the time to leave a review. We are pleased that Jane in our Fratton funeral home was so helpful and thoughtful.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful

6 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Fratton funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Every aspect of the arrangements were…

Every aspect of the arrangements were carried out very respectively and dignified.
Visits to see ones loved one at rest were done with minimum fuss and all requests to visit agreed.
Would highly recommend the Copnor Branch.

10 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Copnor funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Danielle at the Paulsgrove branch went…

Danielle at the Paulsgrove branch went above and beyond. Her warmth, professionalism and understanding was exceptional. Could not recommend more. An absolute credit to your company. Saw Danielle several times.

1 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that Danielle in our Paulsgrove branch was so understanding and that you would recommend us in the future.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

It all went so smoothly

We really appreciated the professionalism of all of the staff at Co-operative Funeralcare and how thoughtful they were, the afternoon ran so smoothly, big thank you to Andrea and her team

17 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that Andrea and the team in our Gosport funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Mum's funeral

They looked after mum very very well always polite n happy to see you, very sympathetic n listened to my requirements,very nice people

14 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are so happy to hear that our colleagues in our Leigh Park funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Andrea and the team were wonderful

Andrea and the team were wonderful. All of them.

26 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Julie

Thank you for taking the time to leave a review. We are pleased that Andrea and the team in our Gosport funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Extremely caring,compassionate and…

Extremely caring,compassionate and professional handling of a very sad time in my life - I can't reccomend Co-operative Funeralcare highly enough.
Thank you so much.

14 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Robert

We are so grateful for your kind words. It means a great deal to us that you found the service in our Copnor funeral home to be caring, compassionate, and professional during a difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent personal service throughout

Excellent personal service throughout. Every step was carried out in the most caring manner.

2 April 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Basingstoke funeral home were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

The compassionate lady who helped us at…


The compassionate lady who helped us at a difficult time.

24 March 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Christine

Thank you for leaving a review. We're so glad to hear about your positive experience at our Fleet funeral home. We are pleased to know that our colleagues are able to provide support and compassion during this difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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