The Co-operative Funeralcare - Southern Co-op Reviews 

1,925
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Amanda at Chichester cared for my m with great compassion from the initial consultation through to the day of the funeral. She made the whole process run smoothly and provided support and reassuran... See more

Rated 5 out of 5 stars

Chichester Coop Funeralcare were superb from start to finish. They kept my family supported and fully informed every step of the way. Special mention goes to Amanda (especially due to computer hacking... See more

Company replied

Rated 5 out of 5 stars

nicole From co op hazlemere was absolutely lovely through the whole process . so so glad we stumbled across them on the extremely strange day of dad's passing, from the 1st phonecall they were so re... See more

Company replied

Rated 5 out of 5 stars

The staff were brilliant, nothing was too much trouble for them making sure the smallest details were just as we wanted them. We first met Holly who initially dealt with us. She was very kind and very... See more

Company replied

Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral home
  4. Non-bank financial service
  5. Stonemason

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. The Co-operative Funeralcare are available 24 hours a day, 7 days a week. Our funeral homes are in accessible locations across the south of England in Berkshire, Dorset, Hampshire, Isle of Wight, Somerset, Surrey, Sussex and Wiltshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,925)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed with the Co-operative…

Very impressed with the Co-operative Funeral care Southern Co-op, from start to finish. The staff accommodated all of our requests efficiently, from start to finish, whilst showing compassion too, at this difficult time. I would definitely recommend them to anyone in the future.

9 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Susan

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Farnborough branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Can’t say a bad thing about this…

Can’t say a bad thing about this Funeral service so helpful and the care they put in is brilliant
A massive thanks to all who work there

5 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Adam

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Rowner branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service at such a hard time

Excellent service at such a hard time! Kindness, care & compassion all given whilst deciding what option would be best. Susanne was lovely & made the process as easy as possible. Thank you

3 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Chloe

Thank you for taking the time to leave a review. We are pleased that Susanne in our Findon branch was so lovely and made the process of arranging a funeral as easy as possible.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Thank you - it was just what we wanted

Throughout the process of making the funeral arrangements we were treated with dignity and respect and the funeral planner was very sensitive to our situation.
On the day of the funeral things went just as we expected and it was a perfect way to say goodbye to our loved one - even the sun came out!

6 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Alton branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Perfect Cremation

Professional, wonderful and caring people organising everything from beginning to end.
Thank you so much

4 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Newport branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Amazing care and attention

Amazing care and attention to detail given at a very sad and traumatic time for my family

My mum was beautifully cared for, and nothing was too much trouble, the families every need and request was catered for

The Funeral Directors have a strong family business ethic and treat your loved one as if it was a member of their own family

Thank you to James and the team, at Fratton, Portsmouth Branch

30 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that James and the team at Fratton took such good care of your mum and that nothing was too much trouble.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Georgina in the Brighton branch was…

Georgina in the Brighton branch was wonderful before and after the funeral. Everyone on the day was very thoughtful and professional. My third time with this company would not use anyone else.

6 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that Georgina and the team in the Brighton branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Booked my mother's funeral with the…

Booked my mother's funeral with the Leigh Park branch. Friendly and thoroughly professional service from start to finish. Would happily recommend them to anyone.

3 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Leigh Park branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Great team who took care of everything

Considering being a funeral home is never the greatest of things, Jayne and Rachel were amazing.

They dealt with taking care of our mum, Pat Bartlett, with empathy and care. So much so that my sister is going back to sort out her direct funeral plan with them.

While you never want to have to recommend a funeral home I have to say that this team is exactly who you want to have to go through this time with.

21 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Tina

Thank you for taking the time to leave a review. We are pleased that Jayne and Rachel took such good care of your mum.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Very respectable service

Jane from our local care place was absolutely fantastic and answered every question. Really good service and the guys who bought my aunt to our home and to the crematorium were absolutely fantastic and very respectful and again, talked to me respectfully and explained the process to my family who carried the coffin really respectfully

5 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Mandy

Thank you for taking the time to leave a review. We are pleased that Jane and the team in our Leigh Park branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Kindness and Professional Team

The empathy of all the staff at funeral home and the outstanding demeanour of the Chief Mourner and his Team. The day of the funeral went without a hitch as Andrew the Chief Mourner had rung me the day before, to go through timings of the day. On the day Andrew was so attentive to our family's needs(which were all slightly different), he ensured we had the time we needed. The instructions to his team were faultless. We were not rushed after the funeral, we were given as much time and space that we required. I can only say thank you for the service you provided.

31 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Deborah

Thank you for taking the time to leave a review. We are pleased that Andrew and the team in our Bedhampton branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Help at a stressful time

Staff sympathetic and helpful, day of funeral went very well in the circumstances.

30 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Fleet branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

From our first meeting to the funeral…

From our first meeting to the funeral itself, the attention to detail and care taken was exceptional. Many thanks

19 December 2024
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Waterlooville branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Our recent experience at this funeral…

Our recent experience at this funeral directors was over and beyond!
The care , empathy and true emotion from the staff was so touching

7 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Mr Gilby

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Emsworth branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent care

The Coop Funeral Care in Liss helped me and my family from the moment I called them to collect my relative after they had passed, to help with arranging the service at the crematorium. Terrell and her colleagues could not have been more helpful. Thank you.

6 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Susan

Thank you for taking the time to leave a review. We are pleased that Terrell and the team in our Liss branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 3 out of 5 stars

Issues with size of coffin

Issues with size of coffin. Ask for some of our sons hair, didn't happen. Flowers were horrible. Vehicles internally unclean.

12 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Dear Alan Atkins,
Thank you for taking the time to leave a review.
We are sorry that there seems to have been some issues around your experience with us.
If they have not already, the Area Client Experience Manager for that area will be in touch.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager


Thank you for taking the time to speak with me about your concerns regarding Alfie’s funeral. I appreciate the opportunity to address the issues you raised and bring the matter to a resolution.
If there is anything further you would like to discuss, please don’t hesitate to contact me.
Stefan Field
Client Experience Manager

Rated 5 out of 5 stars

Hugely professional

From initial contact to the actual funeral, everything was dealt with professionally and sympathetically. The staff were helpful at all times, keeping me up to date with what was happening and guiding me with what needed to be done. Everyone at the company was extremely kind and understanding which took away some of the stress from an emotional and difficult time.

3 February 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Fratton branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Took the stress away from a difficult time.

The two ladies that we dealt with at Worthing (Goring Rd) were fantastic. They were extremely helpful, making the whole process of dealing with my fathers funeral far less stressful by dealing with everything. They listened to our needs and arranged everything that we needed.
The funeral went off very well, with everything we had asked for being in place.
Thank you for your kindness and for taking a lot of the stress away from us.
Would highly recommend.

18 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our Goring branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Quality service throughout, delivered with care

Fantastic attention to the details and nothing too much trouble. Support from your team at the Chapel of Rest was attentive and supportive. They made a difficult time as beautiful as possible. On the day of the funeral we couldn’t have been more looked after. Nick our Celebrant did an amazing job of capturing our Dad’s personality and charm. Flowers were also perfect.

31 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that our colleagues in our North End branch were able to offer the best care, support and experience whilst arranging your dad's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Amanda

Amanda, at the Waterlooville town centre branch, was always so helpful, kind, caring and endlessly patient. She took the time to ask about Mum’s interests and at all times spoke with compassion and sincerity. I will definitely be recommending her.

22 January 2025
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Reply from The Co-operative Funeralcare - Southern Co-op

Thank you for taking the time to leave a review. We are pleased that Amanda in our Waterlooville branch was able to offer the best care, support and experience whilst arranging your mum's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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